Appalling service. DO NOT USE!! I ordered a photo book and recieved somebody else’s order. Still awaiting response from customer service several weeks later and no sign of the refund I requested for them failing to deliver what I paid for.

Pacco mai ricevuto! Ordinato i primi di dicembre un calendario per Natale, e mai arrivato. il tracciamento della spedizione non è aggiornato. Servizio clienti non risponde. sono alla 4 mail ma senza nè risposte nè rinvio del calendario. Soldi rubati. Andrò per vie legali con avvocato perchè è vergognoso.

Ganz schlechte Erfahrung mit dieser Firma. Am 05.12.24 bestellt und bis heute (21.01.2025) keine Lieferung. Erste Anfrage wurde standardmäßig beantwortet, alles weitere ignoriert. Definitiv nicht zu empfehlen. Nur Ärger und Rennerei im Nachhinein. Und ob ich mein Geld je wieder sehe steht auch noch in den Sternen.

Ordered a canvas which was actually delivered quite quickly however the print was not straight, the date was half cut off at the bottom and was incorrect, I have been trying for 3 weeks now to get a response that would actually help in getting the print remade however just keep getting the same automated response. The customer service is shocking! 100% guaranteed satisfaction… I think not!

I placed an order in mid-December for 3 photo prints but received an email a few days later saying it was delayed as they had inventory issues (This should have been the first warning - what printing company runs out of paper?) I emailed the 'escalations' email multiple times and received no response whatsoever; I was about to admit defeat and get my card company to conduct a chargeback, but out of the blue, I had a dispatch notification! Only took them a month to print and ship 3 prints. Delivery arrived and I cannot express how bad it is, of the three prints ordered, I only received one (order was for three prints of the same image), and the quality is appalling; print lines throughout the entire picture, very very poor quality inks and paper used even though I paid for the upgraded 'HD printing'. (I have printed a far superior version of the image on my home printer just to be sure the image wasn't the issue) I have gone back to my usual printers and won't never entertain these clowns again. I urge anyone looking to get prints done to avoid these scammers like the plague.

The system was so slow, and after getting the size I wanted and I went to go pay it changed the size and I didn’t notice. I was so upset but they said they was what I order.

Despite this company responding to my review apologising and stating that they were going to “reach out to me” to resolve my issue no one has bothered to contact me.

TIMO, COMPRE UN BONO DE 2 ALBUMES LO CANJEE ENSEGUIDA Y CREE UN PROYECTO EL CUAL ME COSTO MUCHO TIEMPO, Y HA DESAPARECIDO A LOS 14 DIAS, NO HAY MODO DE CONTACTAR CON ELLOS Y LOS EMAILS SALEN RECHAZADOS. SEGUN GROUPON NO ESTA CANJEADO EL BONO, LO CUAL ES MENTIRA. NO COMPREIS NINGUN BONO DE PRINTERPIX PARA QUE NO OS PASE LO MISMO QUE A MI

Worst customer service and delivery it sounds like they only send partial orders to others not just me. Do not use this company they take your money and not send you everything you ordered and take ages to reply to emails and you end up going round in circles. Send me missing prints or refund me

I ordered a photobook for Christmas day. It has not arrived. Every day, I check the tracking number, and it says is going to come the next day. I am not waiting for it anymore, it was a Christmas present! I did contact them asking for a refund and I have not heard back from them. Keep your money safe. Worst experience ever. Update: Today, February 2025. I have not received my photobook nor my money back

Calendrier de très mauvaise qualité ! Les photos sont floues et sombres, plus jamais! Grosse arnaque! J'ai contacté le service client, zéro réfponse. Ajout après la réponse de l'entreprise: MENSONGES, personne ne m'a jamais recontactée et bien sûr aucun remboursement. Vraiment, FUYEZ

J’étais content de printerpix, mais mes 2 dernières commandes ont ete catastrophique, photos jaunes colis reçu en vrac et manque 10 photos,impossible de contacter le site,j’ai pourtant envoyé 2 mails sans reponses,ça à bien changé, je vais voir pour faire développer mes photos ailleurs, je déconseille ce site

I was unhappy with the crappy quality and unexplained size of the “blanket” I got. I have reached out MULTIPLE times with zero response to the issue so nothing was ever rectified and I am left lacking a gift for my daughter for Christmas and a tiny little pixelated throw for my cat to sleep on. DO MOT RECOMMEND

Waited since 5th Dec for our order. Sent over 6 e-mails , endless calls with no response , 4 reviews. Finally get order but don't want it as said in e-mail to them , already had to buy different gift for Christmas. Order arrives and half is missing and the half we've got , we don't need. AVOID this company

Ordered before Christmas and paid for rushed delivery so it would come in time. Then got an email 2 days later saying it would be delayed due to stock issues. Why was it available to buy if there was no stock? One part came 10 days later, after Christmas! Emailed to find out about the missing part as nothing was communicated on this. No reply, emailed again to an email address recommended on this, no reply! Emailed yet again to contact us, was told a ticket was raised. Part then came a month later and still no email response to ticket raised. Paid for a service I didn’t not receive and photo tile is not worth the price paid!

I would not purchase anything from them! Worst customer service! Took forever to get my photo cards, tried to cancel them! The string you along with no solution to the situation!

Terrible company. Just ignore and go somewhere like Photobox instead. I ordered from them before Christmas when they were still guaranteeing delivery before Christmas. They happily took my money for this but then didn’t deliver. They sent an email blaming ‘inventory shortages’. Customer service is non existent. I’ve followed up with them in 3 separate occasions about this and they haven’t replied at all. Honestly the quality of the product isn’t even that good. Photobox is better quality and just as good value.

Absolute shit company, sent emails over the last 8 weeks as an item never arrived and no response, DO NOT give them your business

My order was never delivered. I have been chasing them with so many emails for assistance and a refund, and they completely ghosted me. Avoid this company!

Terrible company - STAY AWAY Bought gift vouchers as presents for daughters (3 x £50 (£150)). However these CANT be used for anything with a discount - and the entire site is all discounted! So when we selected what we wanted it came to £174 (leaving £24 to pay), we then entered the code and the price went up to £326!. Why do you even sell vouchers. No other business operates like this, Your a scam and full of crap.