Looking for new compatible pet insurance made easy, it was a no brainer

Had challenges to get correct prices from existing to new customer nearly lost a customer! I reduced my renewal by nearly 200 pounds

We got new pup,and I was enquiring also about existing policy. Caroline dealt with my call ,Caroline was so helpful and more important as a customer I felt valued ,nothing was any trouble and I got all my enquiries dealt with very well, great customer service.

Cheaper rate for larger cover! Twice the cover than my existing insurance at £2 less per month

Sensibly priced animal health care insurance . Hoorah!

Quick and simple, all done on the phone

I had chosen my online quote, but unfortunately after trying to pay on 2 different cards it wouldn't go through. I phoned on help line given, and a really helpful lovely lady sorted it all out for me, talked me through paying directly through her over the phone,picking up online quote details. Excellent customer service and price

I tried to buy online & your website would not process my payment, I tried again the next day, same again. I had to phone in & although my quote had been saved I had to repeat all the details again. Hopefully the site has been fixed by now.

Quick and Easy to navigate and understand

Taking out a new dog insurance at a good price

Your website was very useable and the information clear and precise.

EDIT: After speaking to Charlie I have amended the rating. Charlie was not on the claims team, but went out of her way to help by getting my number, finding out an update and letting me know my claim will be processed as a priority. My feedback about HP would therefore be that delays in processing should be communicated to customers, rather than letting them wait for the 4 weeks, then chase to find out - dropping a courtesy email will hugely deescalate customers who are unhappy and will show you are solving problems. ___ This is the last year I am using Healthy Pets. I have, unfortunately, had to claim twice this year. The first time, I submitted all the paperwork on time, completed; weeks on I received an email asking me for previous vet details - I checked, they were provided on the form, but I provided them again. Finally, 6 weeks later I got the money, but not without chasing. Currently awaiting the processing of the second claim... The deadline is meant to be 4 weeks. This was two weeks ago - no replies to my emails, not picking up the phone. Really unnecessary delays in an already stressful situation.

Very easy to book the policy. People on the phone are very friendly but it’s taking too long to get an insurance claim paid out. Website states most are paid in 10 days but some take up to 4 weeks. We are now over 4 weeks on our claim. We’ve called twice, both times told that everything is in order. Just waiting on a final assessment before paying out and that it’s taking longer. Each time we call it’s taking a week longer than the last time we were told. Already had to put the vets bill into a credit card, we are now facing late payment fees as we can’t pay the full bill until we receive this payment. Terrible dragging of heels. Will reconsider using them again in the future.

Very good service, and very helpful customer service, sorted out a misunderstanding very efficiently. Thank you.

Cat insurance is not fit for purpose. They don't cover dental illness, and seeing as cats quite frequently suffer tooth resorption, it's not really fit for purpose. I've wasted hundreds of pounds on policies for my cats that turned out to be useless. Go for another provider that offers dental as standard, avoid this company. A prior claim for pyrexia of unknown origin was honoured, but took a long time to pay out, and my premiums (all of them, not just the one for the cat in question) increased.

So took out insurance with these cowboys a couple of years ago...premiums were good and competitive...actually discussed renewal on the phone with a person who was friendly and helpful. Made a claim over a month ago, getting the form was easy and simple to complete, sent it away expecting a response in 10 working days like it clearly says on their website. After 2 weeks had heard nothing...chased and was told yes, they had my claim..but due to the amount of claims they had it would take 25 - 30 days to process my claim... So my cat died...as I didn't know if my claim would be settled and I couldn't afford the treatment she needed. Still no update on my claim. If you want friendly helpful telephone staff choose these guys....if you want a claim paid promptly...go elsewhere! I'm sure I'll get a response to say how sorry they are and to contact them to discuss...but that won't bring my cat back to life will it?

Have spent 25 mins on hold this week before I gave up trying to speak to company. Also emailed but no response. What us going on?

Avoid!!! Put my claim up from £56 a month to £88 even though I have never claimed for my dog. She unfortunately become ill last week and sadly I lost her, healthy pets showed no empathy or compassion. When I asked how I made a claim I was told that I would have to pay the rest of the years policy which totalled over £700 plus 20% which they would deduct from the claim. If I didn’t claim this would not be the case. Absolutely disgusting how they take your money every month but will not pay out on a claim. Never ever again will I use them and I want other people to be very aware of how they operate, there are far better insurances out there.

3.5, rounded to 4 Call-handlers are really polite and pleasant, and are really helpful in giving information; I initially had an issue due to a delay in payment, which was the first time it had happened with this company, but I can't fault how they handled it. I got feedback within a week, an apology, and an inconvenience payment. I was really impressed with their handling of the issue, and how honest they were about a one-off mistake - I would be happy to use them again after their actions.

Cannot believe that my vet put in an insurance claim on the 22nd Aug and still not got a confirmation Email. Rang and was told they had a backlog. My claim is for nearly £1,000.00 which I had to pay on my credit card. Had to take early retirement due to ill health and nearly £100.00 a month in premiums because I’ve had my cat for 17 years. Not really good enough. Rang and was asked if I wanted to make a complaint. As though that’s going to solve anything. Cannot get another insurance company because of her condition so would advise anyone to think and look at reviews before trusting your family to unreliable companies. I will put a caveat to this as I’ve always had good service here but they have really let me down when I needed a speedy response to my claim. Also I now owe this insurance company money because they have said 4 previous claims made by my Vets were I can only assume fraudulent by their last assessor although previous assessors were happy with it. Beware