me again i HAVE NOW FILED TO THE CIVIL COURT FOR BREACH OF POLICY, NON PAYMENT OF DEATH CLAIM, AND STRESS AND DEBT WHICH I HAVE BEEN PLACE IN WITH THIS HORRIBLE COMPANY, I HAVE PHONED CONSTANLY, THE STAFF IN THE CALL CENTRES ARE HOPELESS, ALL FORMS HAVE BEEN SENT IN AND SIGNED BY MYSELF AND THE VETS. THIS COMPANY HAS MADE MY BEAUTIFUL GIRLS PASSING EVEN MORE STRESSFUL, EVERY PAYMENT OWED HAS BEEN A BATTLE TO GET BACK AND SOME GUY WILL AGAIN REPLY TO THIS REVIEW WITH OH PHONE US AGAIN! NO, COURT WE ARE SUEING IN OVER 30YRS OF HAVE PETS AND INSURANCE THIS COMPANY IS THE WORSE AVOID THIS COMPANY!

Completely awful experience. Had completed almost a full year with them for my cat and unfortunately she just needed a check up for a UTI. It's taken months for them to process the claim. Asking for evidence I've provided TWICE and them just cancelling the claim. I tried to call them and the phone keeps cutting out. Will try again as its probably a connection issue. But I have provided the evidence and yet they have failed to pay for the claim. They also renewed my insurance which I WILL be cancelling and going elsewhere as this is shocking. As the vets seem to think we are avoiding paying and it's causing unnecessary stress as I am a university student and disabled I shouldn't be dealing with this as that's why I GOT the insurance to avoid unnecessary stress and worry about payment!

Signed up based on good reviews - had to submit a claim (the vets submitted the form) - no notification that my claim is in progress, no online portal to view status - when I chased I was told it would take 4 weeks to process my claim ! Not the 10 days it says on the website. Update 05/09 - Complained to Healthy Pets - turns out they are a "Broker" and not the actual insurance company...so they have passed the complaint onto the "Insurer"...who have 8 weeks to reply......still no confirmation of if \ when the claim will be settled.... Another Update - 16/09 - I do apologise on behalf of the claims department who are currently experiencing a massive delay/backlog and are working hard to make their way through with claims. I have contacted our claims department who have advised your claim is currently waiting to be seen by an assessor, claims are currently taking around 25 - 30 working days. Walk away now - I will be!

Awful! Don’t respond to emails make you wait weeks to months to approve a claim! If you are wanting an insurance company to help you financially when going through an awful experience with a pet do not touch this company. Still waiting and still no response to me chasing emails, they make the whole experience worse.

We were with healthy pets from the moment we got our beloved cat Blobsnark. We paid monthly for the insurance and she passed away recently which meant we unfortunately had to claim for the short illnesses leading up to her passing. We previously made a claim and that went relatively smoothly even though it took a long time to pay out however this time they kept moving the goal posts for payout. At first claims were taking 10 days, then 20, then 25, then 30. We were in financial difficulty as a result of this. I think it is truly horrible that they take the remaining payments for the year off of the claim settlement. Our pet is dead, she doesn’t need insuring anymore because she isn’t here. Why are we having to pay out for insurance she cannot use? This has made an already really difficult time a lot harder. She was very young and we loved her very much. This time should be treated with much more care by your agents than it has been and we are really unhappy.

Everything was explained clearly

I don’t know what has happened to this company. We were so impressed by them 2 years ago when they dealt with our claim efficiently and promptly and their telephone staff were kind and friendly - all as advertised They are taking 30 days or more to process claims now. The woman I spoke to about our claim was intransigent, robotic and clearly couldn’t care less about the health of our pet. I asked to speak to a supervisor but she continually refused to escalate my enquiry and told me it would be up to three days to get a call back. After all of the needless refusal to deal with our problem I told them I was going to complain to the ombudsman. In response they expedited and paid my claim. Our pet can now continue with her treatment but we felt very let down by the customer service we received. Something has happened here - new owners probably.

Very helpful, knowledgeable & polite whilst I was adding pets & moving DD dates to one ( I have 4 policies) Highly recommended

Lovely agent to speak with..very friendly, helpful, efficient, warm &personable. Could help with everything needed , answer all questions and was very proactive in all cases. Excellent patience. Credit to "Healthy Pets.' Thank you

Simple and easy to arrange pet insurance

Telephone response was excellent however trying to book the Insurance cover on life was difficult. The site would not process my bank payment and I wasted a lot of time.

Relatively secure tansaction. The slightest change in details generates a higher policy price. I changed the dates of birh of the two ats by a coiple of months only and that resulted in higher premium. Insurance...can't live with it, can't live without it!

Payments take that long to process that your having to pay for the following months medication before you have even received payment for the last! Also renewal has doubled in price and they no they can get away with it as my dog has an on going health issue and needs medication each month and a new company wouldn't honour this. Disgusting!

We have been with healthy pets for 2 years now and my dog has ongoing medicine, we put in a claim on the the 27/6 and we are still waiting for them to process it, next week we will need to put in another claim, unfortunately we need to use a credit card to pay every 2 months as we do not have few hundred pounds spare so will lose money on interest aswell as the excess. We have contacted them twice and get told the that the time we have to wait has gone up. Very unhelpful and I am seriously considering cancelling. Do not use if you are not in a hurry to get your money back.

Excellent service. Understanding, helpful knowledgeable and kind service from Caroline

Been with Healthy Pets since we bought our puppy home. Sadly our paw-baby has passed away and Healthy Pets think it’s a great idea to add to our grief and loss by deducting the remainder of our year’s policy from our claim! Not an ounce of empathy or customer care! I’ll also add that having inexperienced people answering calls, does not help. Not a clue on how to speak to upset customers.

Check the small print Excess plus 15% . Didn’t see that one coming .

Been with Healthy Pets since we got our cat 9 years ago and never needed to claim until now, our claim was submitted 4 weeks ago and still no update??!! So don't use unless your in no real rush for your payment. When you call great customer service just very slow when it come to claiming.

Easy to set up and helpful staff

Easy to obtain quote