recently made a claim with you for my cat that I know from speaking to our vet was emailed on the 1/11/24 I have had no correspondence from you regarding this matter and have just chased it up with your colleague "David" who has checked and said there is no claim logged on the policy???!! Now I'm not being funny but 3 weeks later and im having to chase this up to then be told there is no claim!!! its disgusting..!!. he has then forwarded me to complaints which I then sat on the phone for 20 minutes on hold and still no answer. Iv once again checked with our vet before this email and this claim was definitely sent on the 1st November. So my question is now.. where is my claim??? !!! This claim is for almost £1000!!! It isn't good enough!! Please get somebody to contact me otherwise this will be escalated to the Ombudsman promptly... shocking service. L.Farmer Yahoo Mail: Search, organise, conquer

The lady I spoke to was very helpful answered all my questions

Having paid premiums for 4 years, I had to unfortunately make a claim at the beginning of September. Received an email acknowledgement that the claim is being assessed which should take up to 4 weeks. Two months later, sent an email to check on progress. Received no reply. Followed up with a phone call a week later, to be told the claim has been sent for assessment last week. Why only last week? No idea, but let me speak to my manager and we will prioritise it. Having spoken to manager, we can't prioritise because it has been sent for assessment. This makes no sense! Well, there is nothing I can do, but it shouldn't be too long now. What does that mean? Can't say. Really, really poor.

Put in my claim in August. I've phoned several times but keep being told it's being prioritised but won't give date as to when it will be paid. They're blaming volume of claims. Very unhelpful call handler wouldn't give actual date on both my claims this morning, one claim to come directly to me & one for a specialist I was referred to. More training of staff definitely needed as my call handler had no understanding of why I needed dates for resolving these issues as without that it feels as if you're being palmed off again. Or maybe they're trained specifically not to give dates because then they can be held accountable? No communication while my claim is in their pipeline which is frustrating too

Nice and simple process. And at a reasonable rate. Very rare these days.

Easy to set up first year for multiply pets & good prices but just had renewals in & cats have gone up £59.45 & £104.13 respectively; dog has gone up £218.39 to £615.36! My fully comprehensive contents & buildings insurance with accident & legal cover went up £13.86 & still doesn’t cost me that much.

Claiming cystitis was caused by stress meaning behavioural. How on earth can this be proven or disproved. The cat has never had behavioural issues before. When an animal or indeed a human are unwell it is stressful! Very poor excuse to reject a claim

Great price and policy cover

Easy to set up and gave best price

It was easy to sign up and register my cat. Good price too. Hopefully I won’t need to use the insurance. Thank you

Helpful, staff, process easy to use

Very helpful and polite

Easy to take out a multi policy insurance and the cover provided for the price seems very good. I have insured with Healthy Pets previously and found them very good.

Lovely lady fast and efficient on my new quote taken out great service

Happy to have insurance for my cat

Very helpful

I submitted a claim and waited 7 weeks, no response to email sent. Left a poor review, i was contacted and the claim was escalated and assessed within 48 hours. Customer service did a great job, they accepted responsibility and resolved it quickly. Unfortunately, the whole experience left me feeling like (Healthy Pets) treat pet health insurance as if it were car insurance.

My dog had treatment at the vets on 16th August but sadly couldn’t be saved on 21st August my vets put the claim i paid the excess when I took the policy out it stated claims would be paid out to vets and myself within 10 days two and half month’s later the claim has still not been out I really am disgusted it’s bad enough losing your pet but to have keep sending emails which don’t get answered and phone calls I’m fed up of chasing them up I had other policy on my other dog with them but needless to say I’ve cancelled it now and gone to waggle who came highly recommended by my neighbour who’s vet bills were paid within 3 working days so at least I’ll peace of mind now I would not recommend Healthy pets to anyone you could be waiting months before claims are settled maybe I should of read the reviews first on trust pilot first alot of people have said they don’t answer emails or fob you off with excuses but when your taking the policy out they so helpful so annoying really that they can’t do same when they have to settle a claim

Healthy pets has always been the insurance I have used, and has always been good and quick in the turnaround of dealing with my claim. My last claim was submitted mid September and I am still waiting. Unfortunately my dog has died now and I am left with a big dent in my bank balance and life without my lovely pal. Not sure what is going wrong at Healthy Pets?

Very helpful, understanding and supportive