Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
image
4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

You need to Login first to submit your review.

image
Con74
United Kingdom | 12 June 2024

Very straight forward to get my kitten insured. No issues no problems couldnt have been easier

image
Gill
United Kingdom | 11 June 2024

Easy to use and good price and fair cover.

image
Maria Sheehy
United Kingdom | 11 June 2024

Used to be good but had to put a claim in recently for our 10 year old as she had cancer and needed her spleen removed. Never made a claim in 9 years for her and it has increased every year but now when we have had to pay out 9000 they have done nothing but mess us about. First it was their vet tech system and now they are saying they need more info from the vets and if they don't get it with a time limit they will close the claim and we will have to start again. The vets were specialists used to dealing with insurance claims. I am disgusted. They will only pay out a max of 4250 and we have paid out twice that and still cant get the money. Dont believe the lie that they pay up within 10 working days. As if having a really sick pet is not bad enough without this stress.

image
Sarah Wooster
United Kingdom | 10 June 2024

Nice and simple to use

image
Linda Goddard
United Kingdom | 10 June 2024

So easy and fast

image
Andrew low
United Kingdom | 10 June 2024

Quick and easy to set up fantastic price fof maximum cover

image
Eliska Hoare
Czech Republic | 10 June 2024

Quick response, explained the policy details well

image
James Farrell
United Kingdom | 07 June 2024

Easy to navigate , able to compare other quotes side by side and easy to compare benefits

image
customerHS Brash
United Kingdom | 06 June 2024

Clear instructions and a great price

image
Michelle Willox
United Kingdom | 06 June 2024

So far so easy to set up.with them

image
Michelle
United Kingdom | 04 June 2024

Very quick and easy to do and good price

image
Stephen Williams
United Kingdom | 03 June 2024

Good priced insurance, does exactly what I need, easy to set up

image
Julie F
United Kingdom | 02 June 2024

Competitive quote via comparison site. When checking cover versus current renewal, it was more or less the same and at around 35% cheaper. As always the test will be if I need to claim - but from other reviews it appears the customer service is highly rated. Lost one star for ease of using online platform, when transferring from comparison site it took me a few attempts to realise I had to scroll to the side Premium cover, and not just click the premium cover box!

image
P Carey
United Kingdom | 02 June 2024

The very best telephone operator ever. Voice, efficiency and getting the job done... Not 100% sure it is correct to have to take a new policy each time, but she explained all and got a happy customer

image
Teresa
United Kingdom | 01 June 2024

Excellent service friendly and professional

image
Mr kenneth
United Kingdom | 31 May 2024

Very easy to get

image
Anne Glassbrook
United Kingdom | 30 May 2024

Easy to use & seems good cover at a reasonable price

image
V Bromley
United Kingdom | 28 May 2024

very polite and extremely helpful

image
Michelle Copson
United Kingdom | 27 May 2024

Great price when I called after a hefty uplift renewal quote, more than happy.

image
Mr Blagg
United Kingdom | 27 May 2024

Easy to navigate application, good level of cover at a competitive price.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow