Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Susan
United Kingdom | 27 May 2024

They seem happy to take your money but will not apply logic when making a claim. 5 months on and still arguing and fighting as they say an unconfirmed diagnosis is dental, even though no further treatment was required which to me implies it wasn't dental.

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Amanda
United Kingdom | 27 May 2024

Easy and good cover at a ood price

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Carol Leach
United Kingdom | 26 May 2024

Easy and straightforward

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Leonard
United Kingdom | 25 May 2024

Found it easy to purchase an insurance for my pet and the price suited my means.

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Marta Danaburska
United Kingdom | 24 May 2024

I hope I’ve got what I may need just in case for affordable price

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F winnie
United Kingdom | 23 May 2024

Quick and simple to use

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customer
United Kingdom | 23 May 2024

Great experience, the customer service team were very helpful and gave me a good quote for my insurance!

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Mr. Naveed
United Kingdom | 23 May 2024

Very easy and quick to get the cover I needed for my car, at a good price too.

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customer
United Kingdom | 23 May 2024

Easy to use and quick

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Jennifer
Ireland | 22 May 2024

Got a quick competitive offer via MSM, very easy and comprehensive policy.

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Connor
United Kingdom | 21 May 2024

I recently got Insurance for my dog from Healthy Pets Insurance and I'm very happy. Their customer service is excellent and their prices are good. Highly recommend.

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Luke
United Kingdom | 20 May 2024

Web site easy to use

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brenda housley
United Kingdom | 20 May 2024

when I got my renewal policy it had jumped up almost twice, so I phoned them and said I would cancell he then went through it with me and I got a new deal which was cheaper then the original 👍😅

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Mr Hayward
United Kingdom | 17 May 2024

Quick, clear,good value

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Jamcat
United Kingdom | 16 May 2024

Lovely lady on the phone. Very helpful as one of the kittens I wanted to insure had an operation and I needed to explain - which you can’t do on line. Altogether a very good conversation

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Simon
United Kingdom | 14 May 2024

Excellent customer service. We've had a policy with them for years but I've just added one for my new kitten and on the phone they were really friendly and helpful and made it so easy to add a new pet. I highly recommend Healthy Pets

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Mrs S
United Kingdom | 14 May 2024

Everything was so easy and the price was right

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Mrs Shona
United Kingdom | 12 May 2024

Have been with Healthy Pets for a number of years. Haven't needed to use insurance but with 4 cats dont want to take any chances

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Rebecca Tyson
United Kingdom | 04 May 2024

What an amazing service! I could not be happier with the Healthy Pets team, you really know how good an Insurer is when you have to make a claim and unfortunately just before Christmas our cat had to have a stay at the vets. My first claim was dealt with directly by the vets but I heard nothing from either of them until I was contacted by the vets to say I was due a refund as the claim had been paid out on 1st Feb. I then had to make a 2nd claim for the vets that looked after him over night, I submitted my claim form on the 24th and exactly 9 days later I’ve had an email to say my claim has been settled and the claim has been paid. I was shocked! Every person I spoke to could not have been more helpful and informative, I would 100% recommend healthy pets to absolutely anybody.

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Brenno
United Kingdom | 01 May 2024

Samantha was easy to deal with and knowledgeable

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