Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Andrew Parker
United Kingdom | 30 April 2024

genuine service very helpful

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Tanya Pearce
United Kingdom | 29 April 2024

Straightforward friendly and helpful

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Janice Caunt
United Kingdom | 29 April 2024

Easy to use site

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yildiz
United Kingdom | 28 April 2024

Great price and explanation was simple

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customer
United Kingdom | 25 April 2024

Advisor was really nice and helpful

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customer
United Kingdom | 24 April 2024

Good insurance

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Pamela Maclean
United Kingdom | 24 April 2024

Easy to understand and arrange,

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Zoe g
United Kingdom | 24 April 2024

Great costumer service helpful and friendly and I know my dogs are In safe hands

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Mrs W
United Kingdom | 22 April 2024

Phone call was answered promptly which is ideal. Didn’t have time to finish quotes as had to be somewhere The quotes were emailed to me In fact the whole experience was easy and very efficient

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Shelagh Roberts
United Kingdom | 22 April 2024

I received a renewal notice, with the premium significantly increased. I then searched for cheaper pet insurance and took out a new policy with Healthy Pets, at a much lower premium. This always happens with insurance companies - they don't offer the lower price to existing, loyal customers.

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Mrs Olivia
United Kingdom | 21 April 2024

It was very easy to get a competitive quote and to find the appropriate cover for my dog.

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Daniel Sedman
United Kingdom | 18 April 2024

Been using for the last 4 users since owned dog as a puppy and this year they decided to increase the rate by 40% despite no claims ever being made on the policy and no illness/issue with my dog. No reason given and when called they immediately reduced by 50% however still at a rate higher than the rest of the market. Sorry to admit that I am one of those people that just lets things renew and I guess this is what they are taking advantage of. No reward for being a long-term customer, just rinse us for as much as possible. Cancelled and gone elsewhere for a fraction of the cost and identical terms.

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Richard Poole
United States | 18 April 2024

So far so good. Prompt response, error quickly corrected. Covers everything I need to insure my kitten. The main proof will be next year when it's time to renew my policy!

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customer
United Kingdom | 16 April 2024

Good website

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customer
United Kingdom | 15 April 2024

Very pleased with your service Mrs Glenda Best

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Sandy
United Kingdom | 14 April 2024

I have used this company before and never had any problems

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Tony vanner
United Kingdom | 13 April 2024

A fair price for more cover than others who were asking a higher price

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Rory
United Kingdom | 12 April 2024

Really smooth and easy to organise

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Vanessa
United Kingdom | 11 April 2024

It was really easy to change my policy over the phone with the lovely advisor. She was very professional and clear with the information that was provided

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Sarah
United Kingdom | 10 April 2024

15 minutes on hold to speak to somebody Finding it extremely difficult to navigate the red tape and barriers this company have in place. Insurance is supposed to make it less stressful having an ill pet but again another company just in it for the money

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