Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Mrs S
United Kingdom | 08 September 2023

Lovely lady very helpful

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Zhoo Zhoo
United Kingdom | 06 September 2023

Pleasant and professional manner. Very helpful in keeping to a sensible premium. Thank you.

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Brenda Barker
United Kingdom | 03 September 2023

When signing up to Healthy Pets a few days ago, I was very impressed with the customer service. I have received a much better deal than my previous insurer. I hope my dog will remain healthy, but in case of illness or accident I hope for the same high standards

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Wendy Titler
United Kingdom | 31 August 2023

Friendly, people, very helpful

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Claire Lewis
United Kingdom | 31 August 2023

you don't offer a discount on a second pet

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Patrick Duffy
United Kingdom | 30 August 2023

Very easy to complete the form and get insurance cover.

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Noname
United Kingdom | 29 August 2023

Very accessible online help.

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customer
United Kingdom | 28 August 2023

Quick and easy

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andy hobbs
United Kingdom | 28 August 2023

Easy to use and get what we wanted

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Angela Martin
United Kingdom | 26 August 2023

Absolute brilliant customer service l spoke to Laura who was so helpful would recommend healthy pets to everyone

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Jaime
United Kingdom | 26 August 2023

Very easy and simple to understand and get quotes and cover you want.

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Deborah Murphy
United Kingdom | 25 August 2023

Put in a claim over 3 weeks ago and still awaiting the outcome. A previous was refused within a week as it was for below the access amount but as this new claim is a valid claim it seems to be taking a lot longer. Terrible communication and waiting time.

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Jenette Davies
United Kingdom | 25 August 2023

We have just taken out cover for our 2nd rescue cat we covered our first cat with Healthy Pets & have found them excellent

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Mrs S
United Kingdom | 23 August 2023

The lady was really helpful and professional shes a real credit to your company. This is why I continue to remain with Healthy pets after 4 years.

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Mr Jeremy
United Kingdom | 22 August 2023

This is the most dishonest Company I have ever come across. They advertise payment in 10 days. When they were 28 days with us and still not paid they admitted errors and promised a quick payment. This never materialised after 3 attempts and now they have said it will be another week. They have admitted making 3 errors which is now with their Complaints Team. Not once have I felt they have cared for our situation. My recommendation would be to avoid Healthy Pets at all costs. Simply the worst Pet Insurance I have had in 40 years.

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Susie Tomlinson
United Kingdom | 21 August 2023

Staff helpful

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Samantha
United Kingdom | 21 August 2023

Easy website to negotiate

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HENRY Howard
United Kingdom | 21 August 2023

Efficient and timely assistance.

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Lyn Daniels
United Kingdom | 19 August 2023

The lady I spoke to explained everything about Pippa’s insurance fully. And was very helpful. I fully recommend this company

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customer
United Kingdom | 19 August 2023

Expert service thank you.

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