So refreshing to speak to helpful agents who are kind and knowledgeable.

Quick and easy to deal with Thanks

The staff member I spoke to was informative, she really set my mind at ease and offered a lower renewal price

Absolutely very good Agent name joe and need to be. Treasured give him10 star

Easy to understand and set up

Our renewal this year jumped up £300 as our poor dog had a cancerous lump. Not the dogs fault. Healthy pets gained quite alot from this

UPDATE: 15.08.2023: Healthy Pets, thank you for reaching out. You have referenced the change in premium, and the unilateral introduction of co-insurance to keep premiums down. Given the 30%+ increase (WITH) I would hate to imagine how much your revised premium might have been without 😳. For the record (and I’ve said this direct to you already): - alternative well known provider giving 33% higher cover - about 33% cheaper than you - included foc 24/7 vet health helpline - no co-insurance Admittedly, ‘existing conditions’ not covered. Will have to take that risk. *** Happy to keep further communications ‘offline’ *** You are now SIGNIFICANTLY more expensive than other well known brands, and they DO NOT have co-insurance. CO-INSURANCE = CHANGE COMPANY! For me, it’s that simple. And I would encourage anyone else having this imposed to consider alternatives before deciding to accept this. ORIGINAL 12.08.2023 REVIEW: Premium has gone up over 30% since last year (have made no claims in that year); they have added a 'co-insurance' of 15% to any claim for the next year (which will increase to 20% from the year after); and they have increased the excess from £99 to £125. Not for me! Goodbye Healthy Pets. I'd used them for several years, renewing on demand each year, but this time .... nope, not having it! *** Try comparison sites, there are still a number of household name companies offering pet insurance without co-insurance *** Personally, setting aside the emotional upset of an unwell pet, financially I see pet insurance as 'disaster recovery', I would not claim for the smaller stuff (due to the impact on my next premium renewal), but if/when there is something significant I don't hesitate to claim. If the claim were, say, £4000, they would expect me to shell out £925 (£4000 x 20%, plus £125). In that scenario, what's the point of having insurance? Yes it would save me some money ... but compared to an insurer (with a cheaper premium, but similar excess) I'd still be £800 better off. So why choose Healthy Pets? Exactly ... vote with your keyboard folks, and go elsewhere, I urge you.

Helpful no nonsense website that was quick and easy to insure my pet through.

Price went up a lot this year, with excess increased and co-insurance introduced. When I queried the rise, the agent suggested cancelling and taking out a new policy. This halved the increase in the premium. Seems crazy!

The lady on the phone could not have been more helpful.

Quick and easy to set up. Competitive price.

It's been nearly a month since I received an email saying that Healthy Pets would aim to assess my claim within 10 days. I've called once, was advised 20 days, and I've emailed twice with no response. No excuse for poor communication so if you want a company that deals with claims within their own set timeframes then look elsewhere.

Good prices easy application perfect for multiple pets

I have this insurance a several years now and I am totally happy with everything. I had an opportunity to claim and everything goes smoothly

Excellent customer service, very helpful prompt response and attention.

Great insurance easy to deal with and if you want to use vet to go through insurance they deal with them no hassle

Very compassionate lady, I had to advise the untimely death of my cat and register a new cat. She dealt with the whole thing personally. Thank you

Unfortunately my original policy lapsed and was cancelled under their terms and agreement. Fair enough but I wanted to stay with them so I took out another one with them for the same cat, Smudge. The lady I spoke to was incredibly helpful and Smudge has a new policy on the same terms as the other one but a bit cheaper! (Not that the previous one was expensive by any stretch!) Questions I had about insuring our other two cats were answered and I was well pleased. So was Smudge when I told her she was insured again! :) Thank you Healthy Pets!

Good customer service

Call was answered quickly. Operator was friendly, professional and helpful.