Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Andy West
United Kingdom | 15 May 2023

Very easy and affordable

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customer
United Kingdom | 11 May 2023

Very happy whit the cover off the insurance for my kitty ,transparent and very easy! Thank you Healthy pets! Diana

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Stuart White
United Kingdom | 10 May 2023

Lovely customer services rep. Not pushy, really helpful and just great experience. This is a great company.

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Emily Hewison-Townley
United Kingdom | 09 May 2023

Easy to apply no difficult questions

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jane boyce
United Kingdom | 05 May 2023

Quick easy process

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Graham Tivey
United Kingdom | 04 May 2023

The advisor, Amy, was very pleasant, helpful & professional in sorting a new policy out which met my requirement. Very pleased with the 5star customer service received.

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Mr. Svenja
United Kingdom | 04 May 2023

It was easy to apply, and the cost of the insurance is low.

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David Kendall
United Kingdom | 03 May 2023

Absolutely shocked when we came to make a claim, and discovered that from a £310 vet bill we would get a paltry £90 back after the extortionate excess and 20% age-related fees????? were applied. Basically been giving them £130 a year for nothing. Avoid at all costs.

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Chris
United Kingdom | 03 May 2023

Really prompt answering of call, very friendly and helpful

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M Molyneux
United Kingdom | 30 April 2023

Very easy and quick to set up.

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debbie hook
United Kingdom | 28 April 2023

Really helpful and polite

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Ross
United Kingdom | 26 April 2023

I am still waiting to understand why Healthy Pets Insurance did not respect the policy coverage of "Death from Accident" at all. They communicate very strange some information they only send by post and left me wonder for days how they changed the premium for my insurance. My experience purchasing an insurance online let me with the wrong "breed" on my policy and a very unpleasant surprize when my pet died. Better do your insurance on phone and record what they say! Otherwise people on the phone are always very nice and the cost of the insurance is very reasonable. My advise - do not choose cheap insurance, it is not more affordable when you have to pay for emergency surgery and trying to save your dying pet :-(

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Kelly Bottomley
United Kingdom | 25 April 2023

Easy and straightforward to do. And done in a few minutes too which is a bonus 👍🏻

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Monty the
United Kingdom | 24 April 2023

The call centre service was excellent but returning customers are treated with contempt.

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michael clifft
United Kingdom | 24 April 2023

Stay away. Appalling level of service when making a claim. Too much to say on this review. I've cancelled my policy.

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Brent Kiddie
United Kingdom | 24 April 2023

they offered a good deal if ever my cat has a problem

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Caroline Canning
United Kingdom | 22 April 2023

It was straight forward and clear and didn't take long to do

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Tony Macinnes
United Kingdom | 20 April 2023

Easy to set up, cheaper than my previous insurer, very happy.

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Phil hall
United Kingdom | 18 April 2023

Website was really easy to navigate through, with reasonable prices for my dog insurance

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Michael A
United Kingdom | 16 April 2023

Excellent value

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