Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Liz L
United Kingdom | 19 March 2023

Easy to understand and ae to pick a date to start the insurance to fir with pay dates.

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Mrs Mcroberts
United Kingdom | 18 March 2023

Excellent service. My cat has had a few health issues and Healthy Pets have been very quick and efficient with vets bills. I have been with them just under 2 years- so far I have found them to be an excellent service and will continue to stay with them.

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lucy` godding
United Kingdom | 17 March 2023

I have insured 3 pets with healthy pets for a combined total of nearly 30 years. We had an issue with our dog and they were brilliant - this was 5 years ago but things appear to have gone downhill. My cat has just had surgery for a ligament issue, something which is incredibly uncommon in a cat and so it’s highly disappointing to find out the limit is £1500 on what has been a £2500 bill, plus of course this crazy 20% I have to pay of the claim. Yes it’s all in the small print but so few cats get cruciate ligament issues, unlike dogs, so it feels totally unfair they are treated in the same way. I will not be renewing any of my 3 policies with Healthy Pets.

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P.Evans
United Kingdom | 16 March 2023

All in all an easy process but, why oh why can’t you do something about entering the policy holders birthdate? It took me nearly as long to scroll back 55 years on the date of birth box as it did to complete the rest of the form!!

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Peter griffiths
United Kingdom | 16 March 2023

I thought I was having my dog insured in begin of February but no payment has been taken and it now 15 of March when should been so just as well forget it now I find a proper insurance elsewhere

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customer
United Kingdom | 15 March 2023

Very helpful advisor on the phone to guide me through the procedure

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L TAYLOR
United Kingdom | 15 March 2023

CLEAR WHAT THE COVER PROVIDED, GOOD LEVEL OF COVER AT COMPETITIVE PRICE, SECOND TIME USING HEALTHY PETS.

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Kelly Hockaday
United Kingdom | 14 March 2023

Brilliant from start to finish. With them a little under 2 years, cat needed hip operation 2.5k Paid direct to Vet in less than a month. No quibbles just clarification of a blood test. Very happy and assured that they're ethical.

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MRSWILSONVICTORIA
United Kingdom | 13 March 2023

Quick and easy to register

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M Barker
United Kingdom | 13 March 2023

Quick easy to understand policy, purchased through comparison site.

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Mr Roy
United Kingdom | 12 March 2023

I wouldn’t say my experience was actually great, but was certainly far better than my experience with other Pet Insurers. Simple straight forward questions requiring answers that didn’t need a lot of delving into your pets history to provide the information.

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Carol Greensmith
United Kingdom | 12 March 2023

Phoned to discuss my renewal quote. Lady on the phone was very polite and friendly went through everything. Made sure i was happy with and went through everything and was generally interested about my dog.

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customer Mrs
United Kingdom | 10 March 2023

Very easy to do do very quick reply is exactly what I wanted and I think it's very good just waiting for the the insurance papers now thank you

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Tony Bush
United Kingdom | 09 March 2023

Very helpful, polite and very professional and a very fast service

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customer
United Kingdom | 06 March 2023

We insured our other dog with yourselves and when he passed away claiming for vets bill was quick and easy, so we decided to insure our new puppy with yourselves.

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Roger
United Kingdom | 04 March 2023

East to set up and fulfilled our needs and quote was competitive

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Philippa
United Kingdom | 03 March 2023

Straightforward and simple to take out insurance on my two cats.

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Stephen Chapman
United Kingdom | 03 March 2023

WAS EASY TO PURCHASE BUT TRIED TO DOWN LOAD DOCS AND IT WAS NOT READABLE IN ENGLISH

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Mick R
United Kingdom | 02 March 2023

Great price easy to do online. Thank you

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Lynda McQueene
United Kingdom | 01 March 2023

Very clear and concise advice. Polite and courteous staff member.

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