Healthy Pets Insurance

No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, GB
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4.00
Based on 839 Reviews

5

71.87%

4

9.06%

3

2.50%

2

2.74%

1

13.83%
About Healthy Pets Insurance

Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.

Contact Info

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Margaret Robinson
United Kingdom | 28 January 2023

Quick and Easy to obtain quote and go ahead with policy

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Simon Bedwell
United Kingdom | 26 January 2023

Quick and easy

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Helen
United Kingdom | 25 January 2023

Quick and efficient

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Kathy Brown
United Kingdom | 22 January 2023

Very easy transition 🤗

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Denise Harding
United Kingdom | 21 January 2023

It was easy and quick

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Emma Jade
United Kingdom | 20 January 2023

Amazing , really helpful

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Mrs J
United Kingdom | 20 January 2023

The quote was competitive and reasonable. The online process was simple and quick. I feel as if I have comprehensive cover for my dog.

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Lisa Shaw
United Kingdom | 20 January 2023

Quick and easy to purchase all relevant information included

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Adele Ormrod
United Kingdom | 19 January 2023

I am thrilled to write this review for Healthy Pets. Despite my own confusion and error with managing multiple policies for my two cats, the customer service team, specifically Lauren and Donna, were incredibly understanding and helpful in helping me out, and also in arranging a refund for the extra payments I made. Who does that? No company I’ve ever come across. I have never dealt with a company as kind and thoughtful as Healthy Pets. My only wish is that they offered a multiple pet option so I could stay with them . Thank you, Healthy Pets, for your excellent service."

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customer
United Kingdom | 18 January 2023

From start to finish I was happy with this company, explained my policy thoroughly

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S Kearney
United Kingdom | 17 January 2023

Easy and straightforward to apply for the insurance for our cats.

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Emily Carey-Smith
United Kingdom | 17 January 2023

To make it clear I've had pet insurance on 3 pets (previously 4) for 10+ years now and I used to work in insurance so I'm not naïve. This policy pertains to my youngest dog who is 3 and is on Healthy Pets Lifetime Premier Policy (so their 'top of the range'). I have had to claim through Healthy Pets before and my complaint isn't pertaining to that however my shock was when they changed my terms upon renewal increasing my mandatory excess (rising vet bills so I'm picking that up). Oh and by the way upon renewal my policy is 40% more than I'd be paying like for like as a new customer, worth considering if like me you're in it for the long run.

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Lynda Brooks,
United Kingdom | 14 January 2023

My son recommended you

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Frederick Bate
United Kingdom | 13 January 2023

Ease of form filling to take out insurance

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Diane
United Kingdom | 11 January 2023

Easy to understand

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Amanda Banks
United Kingdom | 11 January 2023

Able to understand the person at the end of the phone and not taking forever to get the insurance sorted.

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Shabsy
United Kingdom | 11 January 2023

Very competitive price and best cover policy I found after weeks of searching

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Nadine
United Kingdom | 09 January 2023

Used the same company with my last cat and was very pleased with the service, so now I have a new kitten I went straight back to a trusted a reliable company!

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James
United Kingdom | 08 January 2023

Very slick, easy to complete, all done within a few mins. I approve 👍

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Julia wilkins
United Kingdom | 07 January 2023

Very helpful assistant. It’s just a shame that the automatic renewal was 4 x more than a new quote. I’ve not claimed since 2017 and that was a nominal claim, so little disappointing that as a customer I can’t just auto renew with the best possible quote. Stop chasing new customers and value the ones you already have !

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