great website easy to use. and good prices. covered all my pets needs

Very lovely agent Samantha called me back as systems offline. Couldn't have been more helpful and friendly. Great asset to Healthy Pets. Thank you

So easy to find what I want

Failed at the direct debit

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The girl was very helpful as I'm not very computer friendly.. she was very patient and helped alot ..

Great value for money and very informative sales girl. Also, answered my call very quickly and didn't leave me on hold for 20 minutes

we spent 13 happy years with Healthy pets insurance, but the end was not a happy one, the policy we were on meant that if you have to put your pet to sleep, the rest of the policy then become payable, in our case taken from our claim this was a wopping £873, it is clearly stated in the small print but when you have been with an insurance company for so long you expect a bit of loyalty,i did raise a claim with healthy pets but this rejected, so do tread carefully my fellow dog lovers.

Very friendly and informative sales person

So easy to sign up. All information clearly set out and various plans to choose from. Excellent price compared to other insurances. Happy customer!

Very quick and easy - was recommended by a friend and so much cheaper than my last insurance

I would give lower if I could. Paid years into a high payment cover just to be denied in my dog's hour of need. Save your money and put it in a separate bank account it is surprising how this will grow. I have had the answer below which seems insincere and insensitive. I have read the google reviews and now realised that this company only seems to be wanting to be paid and not to pay out. I have now been paid £1000 for the medical treatment of my pet after I complained.

Easy to do and value for money Policy explained clearly

Helpful, courteous and interested interaction from telephone personnel

Absolutely useless. Took my cat to the vets for sudden behaviour change, and put in a claim as had tests done for her to rule out health problems. Over a month after initial claim have now been told they won't pay out. And they don't usually insure pets with aggressive tendencies 'but will allow it on this occassion'. Disgusting, no point in using this company at all. Useless from start to finish.

Emily was brilliant on the phone, really helpful

The lady i spoke to was very professional, clearly spoken and polite

Easy to sign up, appears to be a good price with good cover

My dog Maddie was insured with Healthy Pets, for 13 years and in that time all her premiums were paid up to date by what I would call a rollover every year, where I would just keep paying as I went along, in 2016 she had Anaemia requiring major treatment at the time healthy pets were great and all payments were paid out minus the normal deductions, this October unfortunately Maddie developed Kidney failure and we had to make the devastating decision to put her to sleep, by this time I would point out her monthly premiums were £87 normal for an older dog with pre-existing, as normal after claiming again healthy pets paid out, minus the normal deductions and a whopping £876,this I was told as Maddie’s policy had renewed in August the rest of the policy was outstanding, I contacted the friendly Laura at the customer service who said they would investigate this, after waiting 8 days the response really was this As you made a claim under the policy, irrespective of the reason why the policy’s cancelled, you still must pay the remainder of the policy premiums for that year, so I still have to pay for my dog until next august even thought she is not with us anymore, the e mail also said this would also be our last correspondence on the matter, make your own mind up, I have now moved my other dog to a company with a less heartless policy.

Easy experience