The product and service

Been trying to resolve my problem with Annke for weeks I bought a new system but found the cameras were not wide enough Annke recommended NCA200's so bought 1 to try, it worked OK so bought 2 more I did not realise the ultra bright LED was on all night so 1 of them had to go because of a complaint by my neighbour, Annke recommended an ADL200 with a white LED which was smart and only came on when movement detected alas it does not work with my DN41R Annke apologised and promised to send me a E200 but then told me they only come in a pack of 2 or 4 and I would have to pay to get a replacement i asked if I buy a new system with 4 E200's and 1 goes faulty I need to buy 2 to replace 1 they did not comment and still refuse to send me a replacement for the wrong one they recommended?

Useful for budget/ quality Quick Support

a first class service from a first class company with a first class product. Thank you Annke

Excellent service. Very impressed and well worth 6 stars.

I have had some Annke cameras for several years now - they are way out of warranty, but their customer service is still ready and willing to help out by giving detailed advise to fixing any issues that pop up.

Achtung: Das undurchsichtige Firmengeflecht nimmt das Widerrufsrecht von Online-Verträgen nicht ernst!! Der Erstversand an Kunden erfolgt mit Adresse Dritter (z. B. DHL Zentrum) ohne Angabe für Retoure. Dann beginnt eine sinnfreie Odyssee über Email support...annke.dings in Englisch... Nix mit Widerrufsrecht!!! ... Neue Geschäftsidee: Ware liefern, Geld geht direkt nach China... Rückgabe Fehlanzeige. Achtung: Das ist die Zukunft der chinesischen Weltwirtschaft!! Feedback auf 1. Antwort: Ich habe genug online an support getextet, natürlich mit Pseudonym. Also - arbeiten Sie bitte an Ihrem (deutschen !!) Support, bevor hier freundliche Entschuldigung erfolgt!

Had a problem reinstalling Annke app. on new phone, lined up Annke support but ended up sorting out myself using hints & suggestions provided by support before I could go live chat with them. If I could not sort I knew from previous experience that they would!

Great experience very professional. Joy was very helpful

I bought a camera set a year ago withy a two year warranty. One cameras isnt working anymore. The Customer Service asked me to pay one cam to get 2 ...

Very good client service fast and helpful

My new Samsung galaxy S24 ultra phone & Play store app Annke - said we’re not comparable. Therefore: I Contacted Annke who were most helpful, they came back to me very quickly & gave me an app to download from play store: “MIPC” The cameras are now up & running Thank you for your fabulous support I have always used Annke products so knew when I was having the issue, they would be able to help. I would highly recommend Annke to anyone

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fast response love it

Easy to install and configure. Good Technical assistance that solved my problem. Quick response.

The Whiffle doorbell is excellent at a fraction of the price of the competition. If you don't want a subscription that's ok, as there is an micro SD built in. A real technical support team. The only problem is that it is very sensitive indeed. I bought two units to allow for swapping over when charging - still cheaper than most alternatives.

Annke customer service have been brilliant. In my experience customer service as always been hit or miss but after reaching out to your team I've been so impressed. My CCTV system is fairly dated and so I thought I'd get ignored or upsold but they have been so helpful. My CCTV is fully working again. When/if I do upgrade my system I will buy from Annke with confidence and I highly recommend Annke to my friends and everyone reading this. 5 stars!!!

Because they fix my from American to another country that is very good

I needed support for a product I bought years ago to receive some software no longer available for download on Google play. Fortunately Annke support provided this for me quickly.

Fast and quick customer support. Solved the problem of resetting the password for my device in 2 minutes.