I booked over the phone and experienced great customer service, and was helped all the way with booking my coach. I used coach hire to take my family to Hopton holiday village, from moment we were picked up our driver was helpful and kind. Which made our holiday so much easier as we had a few small children with us. I'm going away again in March and will definitely book again thank you . Chrissy griffiths

We Booked through Coach Hire in October for a young person's trip to London. Sean, who booked the coach was very pleasant to work with and accommodated our needs very well. The driver was efficient and helpful and on time. Thank you very much, we will definitely use Coach Hire again.

As Coordinator of Artists First, a group of Disabled artists with learning difficulties I have experience many levels of service from transport companies over the years, from good to dreadful. I can honestly say from my first email to all my phone calls to the actual day of travel, Coach Hire have been superb. Everything they said they would do they did, with the minimum of fuss, the booking procedures were simple and straight forward and the executive coach they supplied was well above our expectations. Nino our driver was a total professional, good humoured, courteous he got us up to and through London with real skill. We arrived on time and departed on time, relaxed and happy. All at a price I could not fault. It's a pleasure to write this review on behalf of Artists First, you made a special day for us even better. A big thank from Artists First to Alex and his team for their fantastic service.

I raised a complaint in September which still hasn't been resolved and my communication is being ignored.

The telephone booking procedure was a little chaotic as they had some staff turnover issues, but always helpful and accommodating when I had to make some changes. The drivers were great, arrived in plenty of time and were helpful and friendly, and in nice new clean coaches. Great service would reccomend and use again

Having allowed 1hr 30mins for a 45 minute drive, the driver arrived late to pick up the groom's mother. He didn't know where he was going, proceeded to drive in the wrong direction and upon arrival in the vicinity of the Church blindly followed his sat nav round the block twice before finally reaching the church half an hour late, bearing in mind I had emailed ahead of the day to confirm the street names and numbers as the postcodes had pulled up the incorrect addresses on the booking. Due to his poor English, it was impossible to communicate with him successfully to give directions. On arrival at the Church he then did not follow instructions and it took many attempts to move the bus from the Church entrance to allow the bridal car to pull up. He did not remain with the vehicle as the driver of our other coach (different company did) tried to come in to the Church ahead of the bride and interrupted the cake reception. A terrible experience which ruined the start of our wedding day for the groom's mother and ourselves.

Really friendly service, I needed to make a few changes after booking and the team were very patient and helpful. Thanks :)

excellent service and very helpful staff throughout.

I hired a 10-14 seater coach to ferry my family from London up the M1 to my wedding in Buckinghamshire and back the next day. Shaun from Coach Hire was very helpful on the phone, and gave me an instant quote, as well as information on proceedings on the day. Great value, and dependable service - my family were very impressed with the care and safety the drivers took while on the road. I have no hesitation in recommending CoachHire.

This was the first time we used Coach Hire. Indeed it was the first time our little group had organised a trip out to the West End. We were a party of "Golden Oldies" going to a special night out at the London Palladium and one or two of us were going to have difficulty coping with steps, stairs etc. Our mini-coach turned up a few minutes before time but we were ready and soon on our way. Competently driven, a sensible straightforward route to our destination, and clear arrangement for how we would meet again in the busy scramble when theatre-land emptied onto the busy London streets. Safe and comfortable ride home. What more could you ask for .. and on top of that the driver was very pleasant and considerate. This was our "trial run" - would not hesitate to use this service again.

The coach arrived at the agreed pick up point however the drivers had been changed and this therefore meant the replacement driver did not know the area for the drop off. As a result the journey which should have taken around 20 minutes actually took closer to an hour (guests were actually tracking our route with their smart phones). Furthermore the journey both ways was driven at a brisk speed and did leave some passengers feeling either anxious or a little travel sick. Overall not a very pleasant trip especially as we were entertaining some of our key customers

All contact with Coachhire.com was great, professional, helpful and friendly. We had no issues on the day, and the issue - created by my lack of knowledge of Bristol streets, was over come pretty quickly. I would definitely recommend them and use them again.

We had reasonable service on outbound journey, except driver could not speak much english. the inbound journey unfortunately the minibus was 30 minutes late, as the original minibus supposedly broke down, the replacement i think was the flintstones vehicle, it was very run down, door handles did not work, upholstery and seat belts were covered in vomit, and the suspension at the back was very hard, whenever we went over a bump we hit our heads on the roof as the suspension was so poor, the driver was very friendly though.

I did not receive advance notification of the driver's mobile number. Thus I had no knowledge of where the coach was coming from. There was only an answer phone message on Coach Hire's phone and no contact in response though I left name and number. On another occasion I was referred to a mobile number but that didn't produce a response either. Eventually I was able to locate Keith Vincent's number and he gave me the local coach firm's landline number but on a Fri evening there was no reply. The information about paying by BACS transfer was confusing. It was not clear which of two references I should give. My bank did not have information about Coach Hire ltd. So I had to pay a card transaction fee which I think Coach Hire should refund These experiences made me wonder if Coach Hire Ltd was a scam and left me anxious until the coach duly arrived. The coach and driver were splendid and made day enjoyable

I booked a mini coach to transfer my family from Heathrow to our wedding in Wales. There were a few issues as originally I got given a mini bus, with no luggage space at all, by accident. The company was very good at fixing this issue though and very good at keeping me up to date with the booking (and landing all changes I inquired about). The bus was on time and the transfers went well. The only thing I would say is my family had trouble finding the coach parking at Heathrow airport at first. Maybe this could be highlighted (with map/instruction on how to get there) on bookings from airports? It may have been somewhere on the small text but I must have missed it! All in all, very happy with the experience!

We had hired a mini bus at least 2 months prior with a different company who unfortunately let us a few days before the actual hire. On contacting Coach Hire by email within 15 minutes I had a phone call to confirm they could do the job at short notice. Excellent communications and great friendly driver.

We have experienced a good service with coachhire where they provide a coach exactly with what you have paid

At time of booking and paying everything went perfect. But unfortunately on day of arriving in London our flight was cancelled, therefore we were booked on a later flight. We contacted Coach Hire and advised them of our situation (which was outwith our control) and they advised us that they would get back to us by email / phone by time we arrived into London with alternative arrangements. We landed in London with no arrangements being made for us and no contact was made by Coach Hire to us. When tried to call was an answering machine in middle of day! This caused us the inconvenience of a longer commute and further travel expenses to travel to our hotel. To date 17 days after our travel and numerous phoning / emailing Coach Hire every two days and being told it is being dealt with and someone will get back to us, we have still not been contacted or credited the cost of the bus hire that we did not receive on arriving into London. We are so dissappointed that no-one, (they say any queries will be dealt with in 48 hours!!) has had contacted us regarding this situation. We cannot believe that this problem with flight delays is not a common occurance, and we just feel so let down by the many staff that we have spoken to but keep passing the buck!!! Situation we are out of pocket!!

I ordered a 16 seater minibus to take my friends and I to Leeds festival on the 26th of August at 12:00 noon. The vehicle showed up an hour and a half late, and the man on the other end of the phone who worked at the depot was extremely rude. We arrived at Leeds a lot later than we had originally planned which was a great inconvenience because we wanted a better camping spot. Furthermore, there was not sufficient enough room to put our luggage as we had to put our humongous rucksacks on the floor under our feet. I emailed coachhire.com asking for the compensation as stated on the terms and conditions, 8 days later they got back to me telling me I could request for it within the following 7 days. I replied asking for the compensation, however they never got back to me! I have still not received the money they owe me, almost a month after getting on the minibus. Awful company, only book with them if you enjoy being messed about

Unable to get in touch with them once I'd made payment. Numerous emails sent and calls made but with no reply to messages. On the day, an error in the information passed to the drivers meant half our party were late to the event, as two of the four buses went to the same pick up point instead of seperate ones. The drivers were fantastic, and extremely accomodating, but I wouldn't use Coach Hire again.