I've had to cancel my DJ studio session due to Covid isolation and I emailed to ask how I do this. Dan replied within 2 minutes and explained how to do so. Great service and Team. Cheers everyone.

Amazing! Studio is brilliant but more importantly the staff working behind the scenes are even better! Can’t fault them and so helpful - shout out to Nic for helping with my booking this morning! Big thanks for everything you’re all doing x

All I can say is wow. I sent the inquiry email at 21:21 and got a reply at 21:29; that's really good customer service. Nic at Pirate answered my question and as a result we will definitely be booking some time. Thanks guys. Was a fan of Pirate already but it just confirms why I believe in what they do :) Stan

Support team prompt and genuinely helpful!

Great resource + great customer service !

The response from PIRATE.COM is very quick! My assistant Nic, got straight to the point and solved my issue within 4 mins. My only issue is the user experience on mobile devices is difficult to use. I had to jump on my desktop to speak to advisors on the live chat service because they don't offer customer service over the phone. It would be useful to have assistance via the phone to avoid time consumption. They have this option but only for an emergency or if you're in the studio.

Thank You amazing service

Legendary service - fast, helpful and to the point. Can't ask for more than that!

Fast customer service, great response

The studio session was just perfect! The equipment is great and the lights are amazing ! I enjoyed so much ! I'll definetely be back :)

Rapid customer support!!! Had an issue with some dodgy cables and within a few minutes of calling an agent I was able to grab a spare cable to continue my session with no interruptions. This was my second visit to a Pirate studio but my first to Greenwich and it certainly won't be the last. Really good facilities and equipment to choose from.

Great help and communication.

Had to cancel short notice due to covid situations, super helpful and quick, refunded us even though it was within 12 hours of the start time. Thanks so much guys!

fred was awesome :) thank you fred!

Very helpful

Problems were sorted after e mail exchanges was frustrating but all ended well

Been communicating with the staff recently as not only needed spares but also had some property I thought I left behind which I was able to find. They are always helpful and responsive.

Nico the adviser was extremely helpful today when i made a booking error. They sorted it very quickly and helpfully for me.

I had a couple of questions on a Sunday evening and they were answered within minutes. Great service and great studios.

the best in Berlin, super fast and professional.