The process was fairly straightforward once I realised the correct details required.

Processed quickly, no issues. Will use again.

My main complaint was that I had to have a Dr’s note to confirm that I was ill.I would not have bothered a Dr as I knew it was a virus that would run its course without medical intervention . So despite feeling ill I had to go physically to the surgery to get confirmation . Taking up my time and a busy Dr’s.I feel that having paid a fee of £18 to protect these tickets I should have been trusted to say that I was too ill to attend without seeking A Dr’s confirmation. Gillian Evans

Extremely prompt refund, no quibbles!

Process was to fill out application was okay. The problems started when they tried to give updates. At 3 am I get an email saying that it's approved then I get an email saying it was a system error. An hour later I get another email saying it's been approved? Idk if this one's actually legit or not. Finally I get an actual email saying the amount i was getting back and they mentioned the error. It was back and forth and very frustrating. Please fix the problem.

Took way too long with too many back and forth emails. All information was provided but I had to keep providing it multiple times. I got the refund back in the end 😅

I have not received my refund the policies are ridiculous

No problems, having completed on line form, supplied weather warnings. Received confirmation 4 days later that refund had been approved and was in my bank the following day.

It was quick and easy to claim and the refund was received within a week.

Easy to complete claim form (although it preferred a computer to a mobile), and a remarkably swift refund. A refreshing change!

A very speedy, hassle free experience with the money back in my account with a few days . Excellent !

Excellent fast service

Fast and painless.

not sure who they think they are when they refused to refund until you provide death certificates or obituary its ridiculous they're literally theatre tickets what a joke would not recommend

The ease of applying for a refund and the speed of refund delivery. Great Service.

great service just took time to collate and download all supporting evidence onto the system. refund was much appreciated as it was a Christmas present thank you

Very quick response without any issues.

Insensitive and unhelpful

Excellent. Prompt and straightforward,

Quick and easy. Thank you