Unable to travel to London due to a red weather warning and thankfully we had purchased ticket protection and got all of our theatre tickets refunded within a couple of days.

Very efficient. Refund received within 4 days.

At a very difficult time for the family, the refund was received quickly and efficiently.

I paid for ticket insurance, my son was ill, I applied for a refund with a doctors certificate, it wasn't issued, I chased it, they said they hadn't received it, they refused to refund as it was pst 60 days, due to them dragging it past this cut off. Absolutely disgusting. Lost hundreds of pounds.

Simple instructions and once I had appropriate paper work payment was made

Money refunded quickly. Fair service.

Was simple and quick

very smooth process

Not overly difficult to obtain refund, could be streamlined, but happy

Thank you for refunding the ticket that our family was unable to use for a recent Broadway show performance. We appreciate you handling this swiftly and professionally, in a way that was fair and as represented when we purchased the protection plan. Thank you!!!

I contacted the booking people the day after we couldn't travel due to illness. I submitted a note from my doctor informing of the reason for our cancellation. I had the money returned to my bank account within two weeks which I think is very good service. Thoroughly recommend taking out the insurance option when booking. It means that we can rebook when fit enough again to travel.

I had a medical issue and could not attend the performance. I bought ticket insurance. I submitted a doctors note and I have not heard back from your company telling me whether or not I have received my refund of $155. I am very disappointed.

Did not make me fill out a form for the second ticket

Pleasantly surprised how easy it was

Easy to obtain a refund due to my pending operation. I had all the necessary documents to enable a straight forward refund

claim was processed in a few days and refund received a few days after. All great, they even processed the note from my GP (written in my own language).

Easy and quick refund. Thank you - will definitely use again!

Tickets unable to be used due to illness refunded within a couple of days of making the claim.

Quick service, no problems encountered. Thank you.

Very quick and efficient but within the application process where you are required to state the reasons for the request (in my case car breakdown), you are somehow cannot go forward without explaining why public transport let you down? There is no option or alternative, seems like a oversight in the programming.