completed the job left clean and tidy efficient

Very poor network when weather is change ,yesterday onwards no internet,I call customer care they are not responding,waste of money,not recommended at all

Good offer on contract renewal

I asked for one product, they gave me another one without telling me - not as good and more expensive. We needed a survey, it was implied that this would be organised quickly - nearly two weeks later and still no contact from surveyors. Not happy.

Made an initial enquiry with quick response but then heard nothing for several months.This meant not knowing when to cancel previous provider. Once my enquiry kicked in things happened smoothly with good installers and information. The broadband is all that they said it would be, very pleased despite initial concern. Would give 5 stars for product but one less for lack of communication.Would recommend

Top notch service professionally handled

Alex and Dan who did the tests and installation were lovely guys - friendly, knowledgable and highly efficient and made the whole process completely stress free. The actual internet provided by Airband has been excellent so far too is - we’ve previously tried many other providers and systems but none delivered. Our internet’s now gone from a dodgy 1-2MB/s at best to a very consistent 35+MB/s. Even higher would be available if we needed it/ splashed out for a slightly pricier package. Life changing for us North Devon folk!!

The Solutions team that went above and beyond to get my fibre broadband installed were brilliant. I hadn’t had the best experience with the customer service team and I was on the verge of cancelling the install, but these guys pulled it out of the bag. Kieran Brady, John McCall, Luke Gibson, Wayne Harris and Ben Long.

Very friendly helpful lady

I have been using Airband as my wireless internet provider for the past six years, and my experience has been a mixed bag. On one hand, their promise of high wireless speeds and the innovative signal transmission via remote sight into a dish on your property is impressive and initially delivered on its promises. However, there are significant downsides that have made my experience increasingly frustrating. One of the major issues I've encountered is the congestion on their network, particularly with the duplex systems that many customers share. As more and more people sign up, the performance of the system has noticeably declined, especially during peak hours at night. The internet speeds drop significantly, leading to constant buffering and freezing while watching videos or even during simple browsing tasks. This bandwidth problem is not just a one-time occurrence; it has been a recurring issue that has diminished the overall quality of service. While I appreciate Airband's efforts to provide a wireless solution, the reality is that the infrastructure seems unable to handle the growing number of users. This has made my experience increasingly frustrating, especially when reliable internet access is essential for both work and leisure. If Airband can address these bandwidth issues and improve their service stability, they could become a leading provider. Until then, potential customers might want to consider these issues before making a commitment.

Turned up on time was clean and tidy let me know what he was going to do.

Straight forward, good communication

Poor service, previous supplier 4 years not 1 issue, yet with these 1st contract I've lost over 6 days and counting of lost earnings. Can't wait for contract ends, can't come quick enough for me.

Jack Johnson installed my Airband last week. Exceptional young lad with great product knowledge and he couldn’t have been more helpful. The prodigy is working brilliantly also.

Great experience

My internet connection was lost 7 days ago. Despite contacting airband daily and promising that I would be contacted by an engineer to arrange a visit to restore the internet they have still not given me an appointment time. The contract with them states problems will be resolved in 5 working days.

So far Airband have been extraordinarily fabulous. I sent the form in on 29 Nov and our router was installed today! Just 4 working days!!! The young guy installing was a real star, very courteous and clear in his explanations about the work to be done and how to operate the system.

Installed today. Great, friendly service by Tony and his colleague. Speed exactly as forecast and router has better strength than old BT router so no need for boosters.

Brilliant service from Jack Johnson today on installation. Just been hard work trying to find out when they're coming after they were meant to be here Monday and kept moving it back each day.

Recommend them absolutely