Kept me informed, Owen arrived on time for installation. Installed quickly and cleanly. Call centre staff helpful and informative. Everything works well.

Great customer service - thanks Jack Beckett Currently arranging a house move and it is a high priority that we maintain our internet connection during the move. Jack was most helpful ensuring the service was maintained.

The call handler Jack Beckett was very helpful, knowledgeable and didn’t push for the expensive packages.

Had Airband installed today, the Engineer, Dan, was very professional, helpful and efficient during the installation process, and the dog approved of him as well. A credit to the company.

They give me 6 months free and £100 Amazon gift 🎁 voucher. They where polite and friendly fast and efficient.

Jack Johnson & Jack Williams did a great job with my installation. Super helpful. Explained everything. Both of them a credit to airband.

Joe from the sales department was very helpful and communication was excellent.

Personal follow up from my question. Super speedy response from Sarah Aybey in the customer care team and a great unlimited data price plan.

Owen was just fantastic and made it really to understand what was going on. Really impressed. Thank you so much.

A quick and comprehensive request for renewal of a very good service from Airband. We are very pleased with the service we receive, hence, we have renewed our contract with Airband.

Elliot was very clear and competent in handling my enquiry. Let's hope the follow-up carry on in the same vein

Talking to an operator on the telephone

The installer 'Dan' was was great. Made sure everything was ok. Top notch. Getting so much more speed now.

Excellent customer service from Jack J. He installed the fibre broadband in our house and he went over and above to explain everything and make sure everything was how we wanted it. He was very helpful and polite too.

William came and installed Airband for us today, what a lovely, helpful, courteous and knowledgeable chap he was. He has done an excellent job, Thank you.

Just made a phone call to Airband to request an update regarding an intermittence outage in my post code. To be told there isn’t a problem! Then to be told it’s only me then on further questioning there are 26 other people affected. Lies lies and more lies. This problem is ever since improvements carried out on the 11th. It’s now the 24th. They have know there is a problem I have the message to prove it as they texted to tell me we know there is a problem in the area. In the middle of work this morning (I work from home) and I was cut off. Why do airband consistently deny they have a problem. Seriously thinking of moving over to STARLINK. One neighbour already has and it seems to be working in minutes of self setting up and very very good speeds! Airband you don’t seem to have the infrastructure or the capacity to provide a good service! Plus the call handler treats me as if I am an idiot thinking that they can get away with saying there isn’t a problem in the area! So disappointing and so irritating. I am now told by the same call handler there is a problem and it’s being monitored and I will be advised when they have an update. But I can’t even be told when I will get the update or when the problem is resolved instead you continue to take payment?

The survey was very straightforward - luckily my house has a great line of sight. It is great that they do a survey first so they can be sure that you will get a good signal. The installation was very quick and easy, Bob did a great job and explained everything clearly. I've now got speeds of around 150 - previously I was struggling to get 15, and that cost more!! Thank you, I highly recommend Airband.

Prompt and efficient installation

I signed up at the beginning of Sept and now it's nearly November and I have heard absolutely nothing from airband since. Very disappointed i was excited to sign up to what looked like a good service. Now I feel that excitement has tarnished.

A seamless call to commit to Airband but then when it comes to actually connecting you to the wireless service there is slow communication and the dates are way outside those described in the sales pitch. We have been sent this request to review from Airband and it is still weeks before we are going to go live. So far a pretty poor experience.