Super stable fast internet, low ping and worry free contracts. Also backed by wonderful support staff, Donna Bond recently helped me upgrade my upload speed. Very professional and helpful, first class service, thank you.

Jimmy was extremely nice and very helpful with great advice, explaining everything clearly and getting us up and running in our new house.

My son has been without broadband now for 11 days. It has impacted his work greatly as he works from home. Still no reply as to when his service is up and running. He has also tried to find out the terms and conditions re cancelling and prices but this info can’t be found anywhere. Disgusting!! Contacted them and they says it will be repaired ASAP but no idea when!!

The airband fitter Jack Johnson installed our new Wi-Fi system today. Jack was very informative about the installation, tidy and polite throughout the whole time.

Disappointment, started off very good at 40mbps and now after 12 months my speed is now 39 kbps, October they came and 'upgraded' the main radio and my speeds have slowly been dropping, I have made so many complaints and getting nowhere, will be ringing again tomorrow to ask to speak with management so fingers crossed, the after care is a joke and you get fobbed off with total lies, paying £30 per month and getting a very very poor or no service, contract out in 5 months, asked if I could come out of contract and they wanted 85% fees, so at the moment I DO NOT RECOMMEND and I have to keep nagging them again and again.

I have been without internet connection for the last 8 days. I managed to actually speak to someone after being shunted to voice message several times...leave a message and we'll get contact you...never did. The operator whom I did speak to informed me that the engineers had spliced a repair but further faults had been found in a box...no indication of when they expect to complete the work required. I had the same thing last winter, but after a period of stability I decided to remain with them. The infrastructure seems to be particularly fragile and I will be moving provider at the earliest possible time. Endless, and pointless, texts informing me they will restore my connection ASAP....not sure if that means December, January....or what.

The communication was very good, the only thing , they didn't survey the job and had to wait another week

You arranged an appointment then changed the times , I called u and could not get through and have not returned my email

Installation and service has been good. For the last two weeks I have repeatedly try to contact customer for out of hours support due to poor broadband speeds. Nobody ever answers or calls back. Very frustrating 😡.

Absolutely appalling customer service. Was given a two week time scale from November 4th for work to be carried out. Not heard anything since Nov 27th. Being told that additional work needs to be carried out to get fast fibre to my property. I tried to explain that there was no issue in this case as the connection was just 50yds from my property and my neighbours were already connected. I've just been forgotten or ignored. Forget it! I've now gone back to BT. So far they have not faulted whatsoever and kept me updated on all services and kept to installation dates. Also, there was absolutely no issue with connection. Bt confirmed that the connection was there for immediate work that was carried out within a matter of hours. So much for Airbands advert regarding fastfibre in rural areas. Also, a friend recommended Airband to me. Upon signing up we were promised £100 referal bonus each once connected. Nope! Was later told that we did not qualify.

It’s great - unless there’s a storm. No internet for a week. Empty promises and minimal information from Customer services when I phone three times a day for an update. Website network status page only updated at 8 am each day with no updates and currently hasn’t been updated for two days. Phoned “emergency out of hours” line which just rings out with an automated message saying they will call you back - they never do. Ever. Now I appreciate that the storm was horrific- we had flooding and power cuts and still have no mobile signal - but I expect as a response to this there to be back up engineers to respond to the well forecasted storm, weekend Customer Service support brought in because of the storm, proper updated website information, lots of air band men visible in the area and daily texts or emails explaining progress. We live in the country. We rely on internet for just about everything - that’s why we came to airband. But they have failed us this week.

If you want 90s internet speed with miserable customer service these are your guys! been trying for days to get through to someone about our area (EX20), which is at a snails pace and has been for some time (before the storm, so that's no excuse), they claim it is operational even though it takes forever to load their own website to tell you this. When they were fixing in our area the post code didn't even show! but no response to emails can't get through on the phone, so can't report it???probably cause we are locked into the contract now they can treat us like this! I just want the service we had before, what changed airband?

New airband connection fitted with pre used router programmed to another account. Not accessible to me and would not reset. Spoke to customer service who promised call back (why not just send a replacement (new) router?) Heard nothing. Next day emailed customer service. Now 4 days since installation and not had any response at all. Did get response after 5 days when issues were resolved remotely. All now working well.

Ordered 6 weeks ago. Had a holding mail saying planning would take 3 weeks and they would get back to me. Multiple phone calls later. Nada. If they cant do fibre, np, just please say so.

Very smooth installation and it works great

Very simple to set up and Jane was fabulous

Fairly straightforward installation after original abortive attempt. The signal appears rock solid and speeds are as promised! Installer was very good and did a tidy job. Looking forward to a big improvement over my previous 4G system. If you have difficulty in getting an internet connection from the usual providers and don't want to pay Elon Musk's satellite fees then this is highly recommended if you're in their coverage.

We can only get Airband Fixed Wireless Access or slow ADSL copper broadband. We decided to try Airband for the advertised improved speeds. The sales team reassured me that it would be adequate. The installation team did a great job and were very helpful and installed as per our requirements, indicating that a connection speed greater than 100Mbps was being achieved. We have selected the 40Mbps package as we don’t need that high rate. For the first week, the service was fine during the day during weekdays, achieving the expected speed, however, evenings and weekends saw a dramatic drop of in performance, slower than the ADSL line (which is still active). I understand that this was down to network issues following severe damage due to recent storms. Since requesting support, I'm happy to say that the system has been working consistently well with only the odd slow down at peak times, but still with reasonable performance. I’m happy to modify my experience, thanks to the support team.

Just renewed Airband contract by email with Donna Bond - all very smooth,she remembered to check re voip phone and good to have a reply from a human being not just an automated message.

Straightforward renewal with the assistance of Donna Bond - thank you