The procedure for renewing my Airband, with the help of Sarah Aybey, was without doubt painless. A very efficient service, I would certainly recommend Airban to family and friends.

Absolutely the worst customer relations and communication. Having not had a broadband connection since 07/12/24 (today is the 12/12/24) which we assume is due to the storm, we had a text Saturday morning saying they're aware of an issue and are currently looking into it. After that there was no communication at all until the Monday (09/12/24) which was the exact same text and no more. Tried calling but could only get though to the voicemail, left contact number and haven't had a return call. Every email sent gets the same automated reply as the texts say. Have tried calling every day, just to speak to someone to find an out what the problem is and what kind of timescale we can expect as we work from home so have to find alternatives but to no avail. And the kick in the teeth is, we've just renewed with them. If I can finally get through to someone we'll be cancelling our contract.

Hi, I have been waiting now for almost 3 months for Airband and apart from having a nice piece of rope sticking out of a hole in the ground I am no further forward! I have to keep calling for an update which is the same every time and told there is a blockage so it cannot be fitted. However, please explain how there is a blockage, and the rope was able to be routed from my house to the connection in the road and the engineers who did this could not understand why there was an issue. I feel unless the installation is straightforward, Airband are not capable of sorting issues. I believe this is with the “Solutions” team who from the standard of service, appears to be a team of 1 with no idea what they are doing.

After pretty good service and coverage over the past couple of years I feel let down and disgusted by the lack of contingency plan or extra engineers being put in place prior to storm Darragh - we all knew it was coming. I have been without internet and WiFi calling on my phone for almost a week now. I am a remote worker with a disability and have had to use what little holiday I had left as well as unpaid leave because I am unable to work. I can’t order my food shopping, I can’t phone my hospital consultant. I’ve had to come to a friends house to try to contact airband - standard email response and no calls back to me after leaving urgent voicemails. Appalled. And annoyed as I have recommended airband time and time again. Yes, things happen but it’s how it’s dealt with which counts!!!

I have been with Airband for several years, having full fibre internet and getting a speed around 120mbps (despite it meant to be 150mbps.) Was told by a neighbour (who I got to sign up to Airband as well) that they now offer a VOIP service. I already have this with another supplier and I bought a VOIP telephone from Yealink, the W73H. But Airband want me to buy ANOTHER Yellink W73H at wildly inflated prices (nearly double the cost that it is available on a popular online platform..) if I want to use their VOIP service. Why? I already own this phone, I don't need another one. It is a blatant 'money grab' forcing potential customers to buy unneeded equipment from them at inflated prices, hence why their 'headline' monthly rate is lowered. Very dubious. Not happy with Airband at all over this policy. Saying it is 'necessary' so they can troubleshoot the VOIP system is assuming the customer has no knowledge and they can just make up an excuse. 17/12/24: further to Airband reply below. If only your sales team knew this - they INSISTED I needed to buy a new VOIP handset / system. I now cannot take you up on only paying the monthly price as I have signed a new one year contract with my existing supplier, as Airband became untenable. I will try again next year and see if your Sales dept are still giving out incorrect information.

Early days yet but from site survey to installation everything was very professional. Communication (email and text) to update on the engineers progress was good and the engineer was helpful, answered any questions and got on with the install quietly and confidently.

I've already given a 5 star review. Both engineers were polite and respectful of my property. Installed everytging asking the right questions at all the points where it mattered.

Internet failed 7th Dec, informed engineer might be available 16thDec. Promised fibre summer 2024, now been cancelled, too expensive to install to TQ10 9JX area. This firm is a TOTAL CALAMITY do not touch with a BARGE POLE.

A very good experience. Great chap who explained the product and the process of installing. I still have reservations whether it will be possible to have five where our new home is located but if it is possible then I’m truly excited to have the install carried out and for us to have fibre at the farm.

The original installation was a nightmare, arranged after the survey, for the 21st November, but it snowed, no communication about rearranging until we left a bad review, then had to wait 2 more weeks before installation and another day booked off of work. Installation engineer was excellent, but promisedl by the original one a 4 point Powerpoint and never delivered, now installed, quite happy with the service

Installation was quick and easy, fella who installed it was sound and kept me informed. Would recommend

From first contact via telephone through to final installation 8 days later (our choice), everything went smoothly

Alex and Tom They explained everything and listened to what we needed. Very helpful. House was left clean and everything removed when they left.

Another great experience with airband the service is fantastic like to thank Donna Bond for what she’s done very well explained and very helpful

Our Airband fibre connection was fitted successfully today. It was a difficult job, but Matt overcame this to reach a good result. Thank you very much Matt.

Good afternoon. Airband was recommended to myself by my sister. Being as I live in a rural area I have been unable to access Internet until Airband was pointed out to me. I phoned the number and wasn't disappointed the person I spoke to was very helpful and polite and talked me through all options. It was quick and easy. Well done to him. A few day's later appointment was made to install. The young man arrived spot on Time. He introduced himself as Jack.he completed a survey explaining it all to myself we agreed that work would start and he completed insulation. He was very polite and professional at all times well done Jack top marks.

Helpful engineer straight forward

James M was very good, polite and efficient.

Good broadband good service No problems since installed Very nice conversation with Donna bond ref renewing contract for another year. Very pleasant person

Was fitted yesterday by a very helpful man and so far very happy with the speeds we are getting