Received email confirming car to be delivered today, between 8.00 and 18.00, took day off work and nothing heard by 15.00 so phoned to be told that car not arriving until 10/4. Atrocious customer service

Ordered a brand new Hyundai Tucson 1.6T Hybrid Ultimate Auto, under a business lease. Charlotte Croly extremley helpful and efficient. Only around 2-3 weeks from placing enquiry to delivery. Really good price too.

The process from start to finish was very easy. Kayleigh was very helpful and supportive and answered any correspondence very efficiently. She kept me updated throughout every stage right through to the delivery. First class service. Thank you!

A real seamless process in finding a new vehicle to lease with Nationwide Vehicle Contracts. Our consultant, Charlotte, has been extremely helpful and proficient throughout. I also dealt with Jamie to take out a GAP insurance policy for the duration of the lease. I am very happy with the service received so far.

I found the whole process to be efficient and smooth - Charlotte was particularly helpful with any queries I had - would recommend to anyone

Very straightforward and clear at every step of the way. Great service from Charlotte Croly. Thank you.

From start to finish I found the service to be easy to use and very supportive when any questions arose. My purchase offered excellent value and the delivery process was as promised. I highly recommend NVC as a "must consider" when looking to select a new car.

Just finished a lease that was arranged by Nationwide. On the whole the experience was good. Their portal was really good as well so you can keep track of your lease. It would have been 5* but the last two times when the lease was coming to a close, I had to chase and chase to get some quotes for a new lease. The first time I stuck with Nationwide - even though their main competitor was so responsive and gave them the benefit of doubt. The second time, no replies to my emails and with some chasing (again) the reply was very 'meh' and felt like they had plenty of business and didn't need mine! Sad as they have helped me find 4 cars over the last 10 years and can't fault them. Maybe something to keep in mind that retaining existing customers is more cost-effective than trying to acquire customers.

Excellent service from Charlotte Croly... quick & efficient, with no time wasted trying to sell me necessary stuff. All done within a few minutes, with updates via e-mail from that point. Would recommend.

Hi, Thank you to Laura R at Nationwide for making the whole experience easy. Particular thanks for her patience in my relentless questions. E Jackson

Charlotte Croly was very helpful & contacted me as I was making an application to lease a Renault Clio. She advised me that the colour I requested would not be available for some months after my current lease expires. On her recommendation I chose another colour and she was also helpful when I completed the finance application & provided helpful & clear guidance.

Charlotte made the whole experience of leasing so quick and easy.

Charlotte was very knowledgeable, very helpful and would highly recommend.

I am extremely disappointed and dissatisfied with the service provided by Nationwide Vehicle Contracts. On 14th of march, they delivered a car to my driveway, and the condition of the vehicle was unacceptable. The engine is knocking badly, the interior is full of dirt, and there are numerous chips and damages on the bumper. Additionally, many screws are missing from the engine bay and wheel dust covers, and the tires are in very poor condition. I immediately informed the delivery person that I did not want the car, but he stated there was nothing he could do. I did not sign any paperwork, and the car remains on my driveway. I received a call from Nationwide Vehicle Contracts apologizing and stating they would pick up the car on Friday. However, a simple apology does not resolve the issue, and I am now stuck with the car on my driveway for a week. Furthermore, I have not yet recovered the fees I paid to them. Based on my experience, it appears that this may be their business model and standard practice, attempting to stick customers with broken cars. I strongly advise others to use their services at their own risk.

Used this company for our last three cars and been impressed every time with good deals and customer service. Recommend.

I recently leased my second business vehicle through Nationwide Vehicle Contracts, and once again, the experience was outstanding. Their level of service is truly exceptional—they keep you informed at every stage, ensuring complete transparency, and there’s always someone available to answer any questions. Not only did they make the process seamless from application to delivery, but they also secured me a better deal than I would have gotten from my local dealer. In an era where great customer service is increasingly rare, Nationwide Vehicle Contracts sets the standard. Their professionalism, efficiency, and commitment to customer satisfaction are second to none. I highly recommend them to anyone looking for a hassle-free, reliable vehicle leasing experience.

First time ordering a contract vehicle but the whole process has been effortless. Communications and updates from Charlotte have been excellent.

What a smooth and speedy experience. Great to have a personal contact, and as soon as my order was submitted Charlotte Croly was in touch and was incredibly helpful in explaining everything to a leasing newbie! I had thought I’d have around a 4 week wait but my new car is arriving next week. A one week turnaround from order to receipt, amazing!

I have just ordered my third car through Nationwide Vehicle Contracts. I have no complaints so haven’t felt the need to look anywhere else. Everything has run very smoothly over the last 9 years

what a great company, took all the hassle out of car leasing, car is even turning up earlier than estimated. love their portal, everything you need to hand. and customer service has been wonderful, Charlotte Croly has been amazingly helpful all the way through the process many thanks guys