I have been a customer of Vector for more than one year. Recently we have to move from Georgia to Florida. However, before we move to our new place we contacted Vector to ask if they have service in our new location. We provide Vector our new address and they told us that our new location was under their service area. A couple week before we moved their representative Billy Kelly stop by our house and told us that Vector was going to transfer our system to our new location. Also, Billy Kelly told us that he was going to stop by the following week to drop off the new equipment for our new location. We left state and Billy Kelly never came back to our house, we call him several times and he never answered the phone. We are being calling since August and the information provide is the same since day one. We arrive to our new location and contacted Vector to arrange an installation day and we find out that the do not cover our area. In top off that today I received an invoice from Vector Security charging us $1,900.23 dollars for cancellation. I really don’t understand how they want to charge me that amount, since the beginning they told me that they will going to transfer the system to our new location. Second, after we have arrived to our location and contact them to schedule an installation, they come back to us that they do not service the area.

I feel very safe

I have been with Vector for over 20 years and would never pick another Security company. They are quick to respond and always make me feel safe. I would highly recommend them.

Always have been pleased with Vector Security. Never have had any issues. Strongly recommend to potential customers.

Anthony arrived promptly and took care of the issue. He was thorough as well as cordial.

I've been with vector for over 10 years never had problem, one comes up tried to get understanding by speaking to over the phone Supervisor name Chris and Stephany and was dealt rudely like my years being a customer with multiple units and sign promoters doesn't matter. Didn't want anything Free but keep in mind good customers like me help grow companies..

I'm a widow & knowing that I have them alerting me when something is happening is wonderful. They are always prompt & concerned if anything occurs.

A reliable service. Can be counted on when needed. Always contacts me when they get alarm signals. Service plan makes life easier if there are system issues. Highly recommend Vector.

I've had Vector ever since I purchased my condominium 2004 and even had Vector set up a system in my apartment where I recently moved. Great customer service and easy, quality products offered. Highly recommend their services!

Attentive call center and sales team, would recommend service to anyone

Great service and the support team is wonderful. They have always called me back if I had a question.

We installed a Vector security system 20 years ago and have been completely satisfied with the system and service throughout the years. We purchase the monthly monitoring and repair service, and we've always received excellent service within a short response time. The service people are knowledgeable, trustworthy and competent.

Don't offer connection to fire house, no digital or online service

I would like to thank you for your service for all these years. I recommend you all to family and friends all the time. Thanks again!

Made a mistake...confused with another company. Vector is GREAT!

After updating my wireless security to 256 bit encryption, I could not get the garage opener to work. Vector insisted on sending a "technician" to my home to re-code the app. It took him four hours to do this ( I would estimate at least 4 cigarette breaks of 15 minutes each in his truck) after multiple phone calls. He berated me for having security cameras in the house, insulted my beautiful home and said that "his " security consisted of two dogs and two cats.

We needed to have a repair person reconnect some sensors on new sliding doors. It was a very long process. First call I waited 18 minutes. And was told a technician would call to confirm. Nothing happened. After the weekend I called again. This time it was 9 minutes on hold. Finally spoke to someone who gave me a date and time frame. We never had this before and we've had the service for 25 years. Isn't there an easier way to schedule maintenance? Or do we have to set the alarm off?

I thought my old system was easy, but this one is even more so. No buttons to push and really enjoy the new features.

I like Vector Security. I opened the basement door and set off my alarm. I ran upstairs to turn off the alarm. Just that quick and Vector was calling to check on us! I feel safe in my home and that is that best part!

I've had several issues with getting my issues resolved in a timely manner. When trying to find information on how to end my service once the contract has expired, they are not forthcoming with all of the necessary information.