When I called and ask for help to put my carmers on the computer I couldn't get anybody to help me.I would not recommend them.They told me that they would send out a text and it would cost me 100.00 a hour I think it's over charged

We have nothing but positive experiences with Vector. Although our issues have been minimal, everything was addressed quickly and efficiently. Tod Crowe was our sales representative. This is the second security system we have purchased from Vector. I did not even look at any other vendors for the second system because our first experience was so positive.

Had vector installed a week ago. Chris Hurt was great he helped us get what we wanted and needed he did try to sell on services we didn't need. The installer we very professional. Took his time to explain everything. We are very happy and look forward to a long relationship. Touch ID for the iPhone is great. I have stopped carrying a house key.

Having an experienced technician who is knowledgeable and explains the problem or problems makes it easier paying for the repairs.

This alarm system has been reliable over the years but has not keep pace with the connected home.

I am a single woman, first time home owner in the Richmond city area. I celebrated a year anniversary in my home, then two months later experienced an attempted break-in. I was very rattled and was referred to Vector security by my parents who live in Moseley (FoxCreek). My entire experience with Vector security from the point of referral has been exemplary. John Hetzer (Vector Security representative) met me at my home (on time!) and provided identification when I forgot to ask. He spent at least an hour with me examining my home and answering all of my questions. He also provided suggestions to make my home more safe for my pet--suggestions that would not benefit the company (Vector) monetarily, but rather give me peace of mind in a very hectic time. I felt incredibly at ease with John, and I'm typically skeptical of big name representatives. On the day of installation, George and Andrew (technicians) arrived on time and completed installation well within the two hour time slot. They also went above and beyond to explain the system, iPhone app, and website on my laptop. Friendly and efficient service. I can't say enough good things about my experiences with Vector Security. My parents have also been customers for several years now and have never had an issue. Thank you, Vector Security!

I don't like the multiple phone calls about low battery when there is not problem with the system.

perfect company. they are there when you need them. first class service

I have enjoyed services with Vector. Although I am not able to confirm that I received credit for my referral, I feel this was the only area of concern for me. I still feel that Vector is the best security company out there and will still recommend them to everyone.

I have been dealing with Rick Carnahan over 15 years and have been very pleased with his professionalism and the workings of Vector Security.

Dependable and prompt service.

We have had Vector for many years at our home and business. When the alarms do trip we get notified quickly and professionally. Always nice and polite on the phone, even when we set them off ourselves. I also like the phone app.

Unfortunately, our home was broken into before we had a security system. When I called Vector, I was very nervous given that experience. We worked with Ben Palumbo who came to meet with us very quickly to determine what we needed. He was excellent. The gentleman who installed the system was polite and patient as he taught me how to use it. We had to have one of our motion sensors repositioned and the person who came to do that was also very polite and helpful. Any time I have called to ask questions, everyone has been very polite, friendly and helpful. I would recomend them to anyone!

I'm totally satisfy with the service.

Vector had convinced me to release my other security system. I thought everything was going along just fine until I had a problem. first I had to wait for about three weeks for a tech. the afternoon before the tech is supposed to come they change the time frame of their visit. Now I have to cancel appointments to accommodate the change. That's just not good business.

Vector has done very well for us. We haven't had a true emergency yet thankfully, but their customer service has been very kind and compassionate. For all the times I've set off the alarm by mistake they were very understanding. I would recommend Vector to anybody

When there is a question or concern (and it is infrequent), Vector solves the problem. My only issue is finding out which phone number to call.

Everyone has been very polite and professional in all the contacts with their personnel. they have been on time for the calls I have made for service and the technicians were very knowledgeable .

Vector has provided good service over the years. They solved or helped me solve problems with the system. Watch out. If you need a service call to replace a sensor, etc, you're going to pay for it. I found out the hard way. Also, if you go from hard wired phone service to VOIP, you will need a wireless box and will end up paying more for it. I found that out the hard way, too. I changed and when my box showd no signal, I called the Office and they explained it. They did take care of the problem in a professional manner. The touch screen box works well. Every so often, the system will arm itself. This makes life interesting at times. If I discover it, I just turn it off. So far, I have not had any uninvited minions of the law visiting me.

I've had no break ins which would be a real test of Vector's performance, but I have faith that they would respond if needed. All the equipment has worked great. Staff has called when I inadvertently shut off the power w/o letting them know.. I am pleased with the contract length and price. We'll see how I feel when renewal time comes up :)