My alarm system keep going on and off, call them, the say the will not look at it until my bill is current.WOW.

I Made mistakes with alarm. They were very quick to respond.

I love it when a company responds to a request and delivers what they promised - earlier than anticipated! Great Customer Service keeps a company's ratings high!! So incredibly important!!!

Support always prompt and courteous. On site personnel are knowledgable and pleasant. Good service throughout the organization. Credit personnel are supposed to be on top of collectibles, but yours are over the top. Stopped even responding to any messages I receive from them.

Always responsive and helpful.

love vector, its easy to use and work!

I have 2 accounts with Vector and previously was with American Alert. The customer service and experience with American Alert out of Geneva, OH was outstanding. One of my accounts is for my 89 year old mother-in-law who wears a pendant. American Alert called her each month and did a system test to assure us that the pendant was functioning and was not in need of a battery replacement. We don't enjoy that same level of service with Vector, I am sorry to say.

I have been a customer of Vector Security for four years now. I have had very good experience with the company servicing two of my homes. I appreciate the quick response time, care and attention they give in addressing my needs. As a single mom with a teen-aged daughter, it gives me great peace of mind to know that I'm in such capable hands.

As former General Manager, Operations Manager and Vice President of two Pittsburgh corporations over 40+ years, I have dealt with most of the security companies in the area. I am well aware of most of the potential business and home security risks. Vector has provided me with excellent service for many years at my home and I would recommend them to all.

Service called my home first, then my cell when I could not be reached at home. Always pleasant and understanding and confirms their action is as I requested.

As you know we have been a Vector customer for years. I have only had exceptional service from Vector.

Very quick response time..if you do have a problem. .it is corrected. Right away..

In the past year when Vector Security came out to address an issue they tried to present a sales pitch. I have been with Vector for 31years and I found this highly insulting. They are trying to have their workman pitch products. It has been happening the last couple of years. I called and complained about their new pushy practices. They should go back to their old customer service, instead of trying to make up potential issues. I hesitate to call them again because I know I will not get the whole truth. Overall I lost my confidence in the company. Once again another company about the numbers not the customers.

Have been pleased from set up,resetting of alarm system and any trouble shooting. Have recommended to neighbors whom have signed up

I have had your services for quite a number of years. I find it to be reliable and worth the money.

I was not home when installed. My mother was here. I have never even used the alarm once. I have had for over a year. I also work in the service field and am aware that I signed a 2 year contract probably cannot cancel. There was no follow up call or any call thanking or asking me if I know how to arm or use the system. To this day I do not know how to use.. Too Late to show me now. As soon as my contract is up I will cancel. I do not believe I need. The signs in the yard are good enough for me.

I feek confident and very safe in my home using Vector Security. This is even more important to me as I am traveling more and therefore away from home at times.

Since signing up for Vector Security, I have had very few problems. Whenever the alarm has gone off (security or smoke), my wife or I have been contacted in very little time. If there were system issues, the service team was quick to schedule an appointment and make the needed repairs. My only issues were with the system itself being dependent on a landline instead of cellular, but the previous homeowners had the system installed. Similarly, more remote control (mobile, web) would be nice. I'm told that this is also available for an additional fee, but my review is based on the system as I had it.

The best security that i have ever had.

Home System seems to work well, though I have not had, as yet, an emergency or negative incident to fully test system and its response.