Its a good service when i order something it came fast if he still right this way i think he will become number 1

Francis was so helpful. I had ordered a faster shipping and after he looked into it, it was not going to arrive in the time I had payed for. He took the time and made multiple arrangements for it to be worked out for me. After our call I was relived and comforted. Thanks Francis😁

Chris provided Awesome Customer Service! He looked at the back order situation and moved the shipping to come out of another warehouse and put in for 2 day shipping. My daughter should have her lenses before she is off to college next week! Great company and superb service!

Although it took the agent over 15 minutes to answer 4 questions, Diana was able to resolve my shipping delay. She also kindly extended a pair free sunglasses for my troubles. Yayy 18307314

Excellent customer service here. Ordered with another provider and I guess they take a week just to even touch the order to process. Needed these contacts in a week and cancelled with the other provider since more than a week had gone by and they had no intention to ship the order. Called in to submit my script and the rep Chad heard my thing about being on my last pair of contacts for the last week. Upgraded my shipping to two day FedEx on 08/12/24 in the afternoon. Took my script and submitted it for me. Really made a difference. I could have waited but be sure Chad did a great job, they arrived on Wednesday 08/14/24 in the AM. They went above and beyond.

Justin was very helpful and professional. He figured out exactly what I needed as related to an order I was trying to make, and made it happen. He was both clear in his communication and exhibited a great customer orientation.

I ordered wrong contacts I emailed this company a free package of contacts delivered who does that so wonderful companies have compassion for their customers

Chris is fantastic. He gave me multiple options to fix my problem. I had accidentally ordered +3.25 instead of -3.25 contacts and Chris was able to arrange a return and delivery of the proper contacts quickly and effectively. Will use this company for all the family contact needs in the future.

Robert was absolutely incredible and helped me get a replacement order for a stolen package quickly and efficiently! Very helpful and friendly communication. 10/10 will order again because of his help!

Diana D was very polite and efficient. I appreciate the effort!

Francis was very polite, thorough, and efficient. He talked through the situation and took his time to make sure make sure every thing was correct and explained. He answered all of my questions and was very pleasant throughout our conversation.

James was very helpful when I needed to return my son's contact lenses. The day the lenses arrived, I learned my son's prescription had changed and I was worried I would have to swallow the expense. James immediately arranged for a refund, sent me a pre-paid return label, and ordered the new lenses. I was actually pretty stunned, considering that customer service in this world isn't what it used to be!

Affordable price ( compared to other companies) and BEST customer service!!!

Thank you! Tommy was very helpful and was able to get the contacts for the best price

Let me start by saying this company is not like any other company that sells contacts. I ordered a pair and when they came in I realized I order the wrong prescription, the power was totally wrong and didn't realize it until I placed contacts into my eyes and I couldn't see, everything was blurry. I contacted Opticontacts customer service and explained that it was my mistake(expensive one at that) for ordering wrong prescription and if there was something that could be done, Opti contacts replaced my contacts for the correct ones, they went OVER AND BEYOND for me, they placed the order for me for correct contacts and I am truly grateful, with the cost of everything going up in price they really helped me out, I am a lifetime customer for sure!!!!!!!!! Thank you Opticontacts

The customer service team really strives to fix any issues that customers may be experiencing! Just now a support person name Chad swiftly corrected any issues and personally sent me all necessary receipts for a mishap that occurred in July. As a whole the service team does not waste your time like other companies, and want you in and out for your convenience!

I called with an issue regarding an uneven count on my Daily Lenses for my Left Eye. James was extremely helpful, understood my problem and tried to correct it for me. It was not possible so he used another method to satisfy me. I was a Happy Camper when I hung up! The Reference Number to this call is: 17676168

Up until this year I have been very happy with the contacts but this last batch I received in May 2024 have not been so good. I see that they were shipped from England. I don’t know if that makes a difference but twice the contacts broken in half in my eye (that has never happened in the 40 years I’ve worn contacts) and the last contact I put in a couple days ago had a chip in the perimeter. So I was very disappointed in this lot box I received. In talking to customer service they responded very quickly to my concern and are sending me another box of contacts but now I am a bit leery about wearing them, wondering if they are going to break again in my eye, which is very very painful.

James was amazing. He made my issue a no big deal and I was able to do an exchange. He was patient, knowledgeable and proficient. So very grateful!

James was great to work with in processing an exchange. He was efficient and friendly..