Great customer service! Had a minor issue that was fixed right away with a very fast and easy phone call.

The best company with contact lenses

Super happy with the support I received! I ordered the wrong prescription contacts, and not only was the support team super understanding, but they replaced my order no questions asked. And since I had said I was running low on contacts, he selecting the mailing to be the fastest possible with not extra cost. Super grateful!!

Emma was great! I had issue ordering online-resulting in 3 different prices So I called optiContacts. Emma was very helpful- thorough & explained pricing & lens count. She succeeded in giving an excellent price! I’m grateful that I got Emma- Her patience & assistance were a 10 outta 10. 😊

Incredible customer service. A mistake on the delivery address that was my fault due to a recent move was helped out beyond expectation. Incredible company! Thanks for your help with my situation.

Robert listened to my issues regarding defective contacts and efficiently resolved my issues.

Alex, Customer Service, very helpful and friendly. Issues solved within 3mins.

$102 "Processing Fee" added at checkout for a $92 contacts order! Deceitful and under-handed!

So the price has gradually gone up which I don’t appreciate Also my left contacts are constantly tearing apart into pieces in my eye It’s very painful Never had this experience before

What made my experience great was your customer service rep Frances. I live in a small village and there was a shipping issue and he worked hard to get it resolved and keeping me in the loop. You are lucky to have him on your team. The contacts arrived and all was correct. Thanks Frances

Robert was efficient. I was not aware the prescription had not been updated. Robert was efficient in and corrected the mistake without any questions. I appreciate a conversation without assigning blame and confrontation.

Thank you so much, Francis! You were very friendly, polite, and patient with me! I really appreciate your help!

Dennis S upgraded my shipping as a courtesy so I could receive them in time for a wedding I'm in. Amazing Customer Service!! Thank you!

Easy to use and was able to get quick and effective assistance (Tony B) via the msg tool. Will use again and again!!

Very helpful! Both James and Chris worked together to ensure I had a great experience, which I did. They both (within policy) made my issue go away completely! Thanks again, guys!

Emma was the best she handled my issue withen minutes thanx alot.

Chad was polite and focused on addressing my issue.

i had a great service from Francis! He gladly change my order and résolve the mistake i did!

Emma was extremely helpful and professional. I made a mistake with my order that delayed the shipment of my contact lenses. When I called customer service, Emma corrected my mistake and expedited the order. I received my contact lenses the following day.

I needed to change my address for the shipping that got sent back. Chad was helpful with changing the address and was very nice.