Francis---great attitude, friendly and professional!

I was having trouble with the website, so I called the number 866-982-5367 and talked to Chad. He was so very helpful. He helped me find discounts and I wanted to split pay my order between my health savings card and my credit card. He said he was very happy to help me with that. He did a wonderful job, and I couldn't have asked for more. Thank you, Chad, for going above and beyond for me today

Francis was very easy to work with and was kind. He seemed to know what he was talking about despite my confusion since I don't know anything about contact lense prescriptions. This was my first experience with OptiContacts costumer service and if it stays this way then I will be a forever loyal costumer. Thanks Francis for making this such an easy phone call.

I accidentally entered my mom's name instead of mine on my order. I needed it corrected and thought I might have to cancel my order and resubmit with my name. I called the customer service number and I was lucky enough to get Chad to help me. He took care of everything. I look forward to getting my contacts through OptiContacts in the future!

Tony was very friendly and helpful. I needed to make a return and a replacement order. I immediately received the return label and an email showing the new order.

Thank You to James the OptiContacts Account Mgr! He helped me with updating an Rx for my daughter's upcoming order before it was shipped. The website would not let me update the Rx details. James was able to complete it and promptly submit it for shipment. He confirmed the refund of a previously retrurned item and revised the autoship. He took care of all the steps required to make sure my account is correct and able to maximize my savings!

I ordered two boxes of contacts and when they arrived I realized that I ordered the strength for my glasses rather than contacts. I panicked and thought I was out $150. I called Customer Service, expecting push back at the least. I talked to James and he was understanding and did not hesitate to send me the correct lenses THAT day, even before I shipped (with the free mailing label he send immediately) the incorrect ones back. This kind of customer service in not the norm these days! 18381236

Had a minor issue with my shipping and customer service were very attentive and quick to help.

My experience with Opticontacts care service was awesome. I would recommend this company to anyone.

I just wanted to give a shout out to Justin. Amazing customer service and Love, the fact that he was actually empathetic to my situation. That’s not something you experience very often anymore with Customer Service so I believe that it deserves a shout out when credit is due. 18363905

Can’t beat their customer service. They always go above and beyond for their customers.

James was very helpful in explaining the billing process for the 2nd invoice as I thought it was a mistake. He was patient and very knowledgeable. Thanks James!

My name is Maria L Hernandez loyal customer of Optic Contact and always very satisfied with the service they give me, spoke with different customer service representatives before, Alex, James but today spoke to Tommy ref#18361527 and he was great, listened and helped me to resolve my issue. It was a pleasure speaking with him, very professional and courteous.

I'm always wary when making a change, but Opticontacts offered a significantly better price for a first time customer. All three agents with whom I spoke were very courteous, helpful, efficient, and personable. In particular, Chris really stood out, answering all of my "new customer WHAT - IFs? questions" with great customer service attitude and personality. It was like talking to a friend. I will check with them first when placing my next order. I hope Chris is still there, although the others were good, too.

18352963 was my reference # and James was the BOMB! So helpful and sympathetic to my situation and no doubt, he earned my patronage going forward. Ray

I only have great experiences ordering from OptiContacts. I value a dollar and from a pricing standpoint Opticontacts has always come out to be the cheapest. Way cheaper than 1800contacts.com and even Contactlensking.com. The best part is the customer service has been exceptional. Special shout out to Francis, with Opticontacts Customer Service. He is what makes Opticontacts the best company for purchasing contact lenses.

If I could give 10 stars I would !!! The customer service was top notch she was very helpful and so kind and helped me out far beyond what I could have asked for! This company has my business from now on from just this order that I placed!

Tony B. gave excellent customer service today. In my opinin OptiContacts made an error unfortunately. Thankfully Tony B. was able to rectify the matter as well as I could expect. Thank you!

This is the second time I've called OptiContacts with a question about my contact lens order. Both times the service member was extremely helpful! Today the service representative helped me with a return and was very patient about how to go about it and what to expect in the exchange. I was very happy about how he handled the whole transaction and am confident I'll be using OptiContacts.com in my future orders.

excellent customer service and great prices