Company just tried to charge me $150 ‘processing fee’ for 3 boxes of lenses, cost of $123. When I chose the payment method, the bill bumped up to $272. When I contacted agent via chat, she (?) kept repeating that they have a processing fee on promos.. lol

I've been buying glasses at different places. American companies and Canadian companies. I had a blurry vision with my last order and KITS took the time to explain what the issue could be and were very proactive by finding a solution as opposed to the other companies who don't even reply. KITS should stock on more frames as I would be fan number one. I won't go back to another company. Shipping has the same standards as any other companies. They also called me for a few days delay. I mean, they understand service and this is how you should run a business. Anyways, thanks you Kits

Too much of a hassle, deliveries take forever to arrive, so I purchased expedited delivery (3-5 days). As I write this, it has been 10 days since placing my order. I'm tired of this.

Been getting glasses through kits.ca for a couple years now and couldn’t be happier! Quality is amazing, shipping is quick, and the costumer service is top notch. Always recommending this company to family and friends. Can’t wait for my next pair!

I can not say how very pleased I am with Opticontacts. This was my 2nd order with them since my 14 year daughter started wearing contacts a few months ago. My daughter had a special event for this weekend. We had been asking her about her contacts and she kept telling us she had plenty. Well Sunday night 5 days before the event she tells us she only has 2 of the left eye/RX none for the right. We immediately placed an order, and requested that whatever upgrades could be done we would pay. They responded first thing Monday morning that they would upgrade and get them out ASAP. Then that afternoon I got a message saying they had to order out for the contacts and I knew then they weren't going to make it. Well around lunch time Tuesday, I get an email saying your order has shipped and is coming 2 day FEDEX. We had the contacts on Thursday afternoon. Unfortunately her event was cancelled as a result of the winter storm in the south, but just the fact that they did all of this to ensure we had what we needed. This type of customer service exist slim to none these days. They have made me a long term customer. I am just so pleased with them.

The entire process was very easy and the product quality is amazing for the price. Very happy with my purchase. The customer support is also amazing. They forgot to send my second pair of glasses and sent them with no hesitation. Everything arrived within a few business days. 10/10 would recommend

Frances is exemplary of an excellent customer service representative. He was extremely knowledgeable with the products, fast and patient.

Great pricing until you go to check out and they add $160 processing fee. This is the pop-up "Dear valued customers, In recent times, we’ve noticed a trend among our competitors, who are displaying extremely low upfront prices online to appear more competitive. Despite our initial reluctance, we’ve needed to adopt this practice at OptiContacts.com due to the impact it had on our traffic and orders, despite our competitive pricing. We want to assure you that OptiContacts.com remains committed to offering the most competitive prices online. Your savings and satisfaction are paramount to us. We invite you to compare our bottom line prices with those of our competitors, confident that we’ll continue to exceed your expectations. Your continued support means everything to us. Warm regards, OptiContacts.com Team" Not a single online provider does this so I'm not sure what "trend" they think others are following but I call BS. Complete bait and switch.

Placed order today and realized afterwards I ordered wrong lenses, called and Emma was wonderful helping me virtect

Francis was so helpful and knowledgeable and was able to resolve my issue quickly and without any stress - even though my problem was MY fault due to incorrect selection of my prescription. Give that man a raise. Great customer service seems so hard to find these days, so when you find it, it is even more greatly appreciated. Thanks also go to Opticontacts for their generosity in replacing my entire order.

I had a problem with an Order. Ultimately it was My fault, I to entered a wrong character on the order form and then reordered from That wrong order. The Customer Service I recieved was beyond expectation. My service rep (Dennis) was very professional & very easy to understand. Not only did he get the order information corrected he expidited the order and fixed my keystroke mistakes in my order to prevent mishaps from happening in the future . I Highly recomend useing opticontacts. Other companies could Learn a thing or two from how this customer service dept operates.

They matched my price from previous order(from 2019). Their contacts are a lot cheaper than 1-800 contacts. I use Bausch and Lomb Ultra contacts. I paid $27 per box, whereas at 1-800 contacts it would have been $40 per box. Shipping was also fast. Even though they charge a processing fee, with the special pricing they have, they were still cheaper than anywhere else.

They was great

Recommend OptiContacts above any other place for your glasses and/or contact needs. Order my daughter’s contacts here and I’ve always received great, fast customer service.

Customer service is very responsive, helpful and polite. I got a great deal on the contacts I ordered and they shipped super fast. The contacts have very good expiration dates. I am a very happy customer. My only criticism is the handling fee they add at the end of check out. The price you first see is not the price you are actually going to pay. Regardless, I am still happy with the price I paid in comparison to what other places are selling the contacts for. I would have no problem ordering from this company again in the future if they continue to beat out their competition in prices. Thank you opticontacts!

Scammy as hell. Prices for contacts are cheap but charged $195 for a handling fee after submitting

Emma was very patient and helpful.

Excellent Customer service

She was very helpful. Thanks

Initially had a discount rejected when ordering online. Called the customer service number and James remedied the situation. Most profession and polite, an excellent representative for the company.