From the consultation, to the procedure and aftercare (which is today) I can’t fault the service. Everyone that I have come into contact with has been professional and extremely helpful. I recommend this company very highly.

Very friendly and professional team. Really happy with my visit in St Albans

Been going optical express for years now and always a great service. I had my laser eye treatment with them and they made everything so comfortable for me. Sharron helped me through the treatment process and i would highly recommend them, wether it’s for eye tests, glasses or treatment 👍🏼

My wife had a consultation at the Bolton branch.She agreed at the time to go ahead with lens replacement. We paid a £500 deposit but the next day she changed her mind about the procedure and cancelled it. We asked for a refund of the money but they said that it could take 28 days! It's now 28 days later so we phoned them. They said it means 28 working days, which means 5 1/2 weeks....Why? If you are not sure that you want to go ahead with the procedure, go home and think about it, don't pay the deposit.

I attended to ask about lazer eye surgery but was encouraged to have lens replacement surgery at almos £7000. The actual operation was fast and efficient and I have no complaints other than it's a bit of a conveyer belt of people being rushed through. After the surgery I have needed a couple of extra appointments due to dry eyes and halos whilst driving at night. What was not made clear is you only get 5 after care appointments then anything else is chargeable. I put in a complaint and was offered 1 more free appointment with 3 days to attend. There were no local appointments and the closest over an hrs drive away which is impossible within a 3 day time frame with work commitments. Thoroughly disappointed with the aftercare and lack of help once you've paid the money and had the operation. It eas explained to me 12 months after care is given and that is not a true statement. One appointment they only took out contact lenses I would have done that myself had I been aware of the 5 appointment rule.

Following multi focal lens replacement my vision both distance and reading is better than 20/20 Life without constantly changing my glasses is amazing, I wish I had had the procedure done sooner. All the staff at Optical Express are professional, knowledgeable and friendly and put you at ease, I would highly recommend the company

I visited Optical Express in Maidenhead to review having Laser Eye surgery, I was impressed by them from start to finish, Callum arranged the logistics pre appointment, and my Optometrist Jas was fantastic. He was very knowledgeable, thorough, calmly explained my options, distilling a complex message into something I could understand.

Very helpful and very informative. Life changing

Great stuff. Everything went well. Staff were friendly. Aftercare is excellent

Great experience, staff were really helpful and polite. Surgery and after care was a great experience as well.

I will never go to these gentlemen again. Disappointment with the administrative treatment that is genuinely targeted to their interests. My speech was cancelled after I paid the full amount for my forgetfulness, of course, but their service leaves something to be desired as they emailed me 20 days before I went to sign the consent for the surgery, without sending me a reminder a couple of days before at least and they realized that I missed the appointment only after I paid everything, 20 days later. Isn't that unbelievable? To get my money back I have to wait over a month! And I need this intervention - really bad administration and carelessness of customers' needs. My answer Hello, thank you for letting me know that you were good to me. Absolutely not, that is not the case. I was not received all these emails and messages to my phone. I sent the proper screenshorts to the sender of the email replying to my complaint. It is true, I forgot about our appointment on January 28th and I apologize, but I only have one email received 20 days before and then nothing more. I received an email on February 3rd where you remind me of the day of the operation and an email on the 13th where you ask me for the balance before my eye operation which I paid immediately. I wonder why you informed me by email on February 19th days after my operation was canceled. This is not nice, for an elderly woman and who also does not speak your language and for this reason I gave Mr. Daniel, I think, my daughter's phone number for any communication, what ever, never happened. So, you will excuse me if I leave one star which in any case has only a sad value for me, for my disappointment. Thanks again

Popped into the Bearsden shop to see if they could fix the screw in my glasses that had came out. They did a the staff were so friendly and helpful. 5 stars from me.

I’ve recently had lens replacement surgery and the whole experience has been second to none, everything was fully explained. I felt like I was in good hands throughout the procedure and the care fantastic. It was also reassuring as you an appointment the following day just to check everything is in order rather than just waiting to go to back to your opticians at later date. All in all I have been highly impressed and the difference in my vision is such that I now live in a bright vibrant world, the transformation has been unbelievable.

Friendly, good explanations, honest

All staff were very knowledgeable, professional and friendly. The process was explained thoroughly and every opportunity was given to ask questions. Whilst the procedure on the day didn't take very long, it was a long day waiting and moving around. There wasn't any food or drink available to buy which I think could be improved upon. The end results are great and still improving.

A fully comprehensive service from my first visit. Excellent service on every visits. My eye sight is now fantastic. Wish I had had my eyes done sooner.

Excellent service, great results . Reception staff are lovely and very helpful. Whole process explained and constant scans to ensure everything was ok. Totally put at ease with procedure.

Currently my sight hasn't been improved by lens replacement, it's got worse. I hope things may improve with further monitoring and treatment In response to your reply below: I gave Trustpilot my name so I am surprised that you can't identify me. I have another check up in a month: let's hope things improve

After reading this response I did find that they did send of the confirmation of the 14 days to cancel etc and to be fair I did call 3 days after this to cancel the appointment (11 days) I'm still don't agree but i have to correct my wrong text of this Dear Daz, Thank you for sharing your feedback. We understand your concerns regarding the £50 non-attendance fee, and I’d like to clarify our policy in relation to your appointment. As part of our commitment to ensuring that all of our patients have access to highly sought-after consultation slots, we apply a £50 fee for any missed appointments, cancellations, or rescheduled appointments within 14 days of the scheduled time. This policy is in place to make sure that these valuable appointment slots are not left unused, which can result in other patients missing out. This fee is outlined in our terms and conditions at the time of booking. Based on the details of your cancellation, which was made within 13 days of your appointment, the £50 non-attendance fee applies as it falls within the 14-day cancellation window. While we understand that plans can change, we must adhere to this policy to maintain fairness and availability for all of our patients. We also strive to provide timely and effective communication. I regret that you feel your attempts to resolve this matter via email, text, and webchat have not been addressed in a satisfactory manner. If you have any further questions or need assistance, please don’t hesitate to contact us at 01236 795 010. We value your feedback and will continue to review our procedures to improve communication and customer satisfaction. Date of experience: 21 February 2025

The service was extremely comprehensive. I had extensive tests and a physical exam. Apparently I have better than 20/20 vision still, despite having laser in 2011. Aarti very kindly advised me that I do not need lens replacement surgery. This is refreshing as many providers may have recommended I have a procedure I don’t need. I highly recommend Optical Express.