This was our first time Ordering from overseas without seeing the sleeper couch we purchased. From my first Conversation with Christina to delivery of the couch was seamless and without a hitch. We are so please with our couch. Everyone that sits on it is in awe. Thanks for everything!!! Robert G.

Notre commande s’est bien déroulée , interlocutrice à l’écoute , le produit correspond à nos attentes , tout s’est bien déroulé de la commande à la livraison , nous recommandons distinctive chesterfield.

I received poor customer service at the London showroom and following the company responce was slow and poor. I purchased from a competitor.

J’ai commandé le 24 juillet 2018 un canapé Belchamp 4 places cuir Black House et deux fauteuils Belchamp cuir Black House. Je reçois le 20 août un email m’indiquant que le cuir sélectionné ne sera disponible que le 15 septembre 2018 et que je dois donc être patient… La société Distinctive Chesterfields précise que ce décalage de mise en production est indépendant de sa volonté et fait porter la responsabilité sur son fournisseur italien … Pour rappel, j’ai signé un bon de commande avec Distinctive Chesterfields, leur problème de réassort avec leur tannerie italienne ne me regarde pas… Bien sûr, aucun geste commercial n’est proposé. Le canapé et les fauteuils ont été livrés le 5 octobre 2018, soit 74 jours après la commande. Le livreur polonais (camion immatriculé en Pologne) qui s’est présenté à mon domicile ne parlait ni anglais, ni français, ce qui ne facilite pas les échanges… de plus il boitait car s’était certainement blessé lors de la livraison précédente… Heureusement qu’un ami était venu m’aider, nous avons donc descendu nous-mêmes le canapé et les fauteuils du camion afin de lui faciliter la tâche. Je précise que le livreur était poli et courtois. Enfin, lors du déballage du canapé et des deux fauteuils, je constate qu’il y a une anomalie concernant les pieds d’un des fauteuils, j’avais 3 pieds sans roulette et 1 pied avec roulette ! J’ai donc du écrire au service clientèle pour obtenir l’envoi d’un pied avec roulette, ce pied est arrivé chez moi le lundi 15 octobre !!! Bien qu’ayant précisé mon mécontentement relatif à mon expérience client, je n’ai reçu en retour qu’un mot d’excuse. J’espère que le canapé et les fauteuils me donneront satisfaction dans la durée. Suis très surpris de la réponse qui m'est faite en remettant en cause ma notation de 3 étoiles qui se veut factuelle et qui répond exactement à ce qu'elle signifie pour TrustPilot, à savoir "Expérience acceptable mais à améliorer". Je n'ai jamais écrit que je n'avais pas été informé du retard de mise en production... pourquoi reprendre ce point dans votre réponse alors que vous restez silencieux sur la prestation de la livraison ? De plus, concernant la livraison du pied, votre service commercial m'avait indiqué le samedi 6 octobre par email qu'il me serait livré sous 48h, il est arrivé chez moi le lundi 15 octobre, nous ne devons pas être dans le même espace temps... Enfin, sachez que le manque d'empathie et de considération de votre réponse m'inciterait à revoir ma notation à la baisse mais je ne veux pas dévaloriser le travail de vos tapissiers qui est excellent.

Delphine de bon conseil et disponible. Livraison faite en temps et en heure. Qualité irréprochable et conforme à notre attente.

I have ordered several sofas and individual chairs from Distinctive Chesterfields and have been extremely happy with both the look and the quality all of them. Wouldn't hesitate in recommending this company to anyone.

Good company to deal with. Delivery within a few weeks. Nice product of good quality. Would recommend.

Excellent service from start to finish - Anneka in sales was very helpful and went out of her way to get our order exactly as we wanted. She stayed late and spent time guiding us. The sofas were delivered today and they look and feel great, and they were even delivered with a smile. Very friendly team and great service. Thank you!

Just ordered my first Chesterfield from Distinctive Chesterfields and can only say what brilliant service I got from the ladies Clare and Maxine Nothing was too much trouble from sending me out the brochure and leather samples to then going through my order step by step to ensure I knew exactly what I wanted and ordered it there and then so simple but so professional Would definitely recommend this company and so can’t wait to get my new sofa

Great communication and amazing, stylish, high quality furniture. So much choice and some great deals to be had.

Merci à Delphine pour son accompagnement : disponible et professionnelle , elle nous a bien guidés tout au long de notre projet ( un canapé hampton et deux fauteuils Howard) . Le cuir et les velours sont très beaux, le travail de capitonnage parfait. Nous sommes très contents.

Entreprise sérieuse et qualité au top!!!

From the very start our dealing with Distinctive Chesterfield has been outstanding. We had lots of questions regarding design, colour, leather and style that were answered within hours. Their customer service is second to none and their staff are a credit to the company. We dealt mainly with Maxine who was an absolute delight. From initial emails to delivery everything was smooth and effortless. The delivery was precise, on time and the gentleman delivering were exceptionally polite and professional. They had respect for our home when bringing our chesterfield inside and did so with care and precision. We had a few issues with the size and had problems fitting it through the hallway but they offered advise and kind words that put our mind at ease. I would most certainly take more custom to them and wouldn't dream of going elsewhere. We have a totally stunning piece of furniture that will only get better with age!!. Thank you so much to everyone at Distinctive Chesterfield. Regards, a VERY happy customer.

Fabulous service from this company from the bespoke design corner suite we required for our new home to the delivery of the settee which came exactly when they said and they phoned to keep us updated . We have just re ordered for a bespoke stringer stool . The quality is superb . Would highly recommend Distinctive Chesterfield 😊

The delivery team turned up on time, unwrapped the sofa and fitted the legs and took the packaging away. Excellent service. I am also delighted with the product - looks amazing. Thank you.

After two or three years discussion, forward and rearward opinions and decisions I bought finally a beautiful sofa. The communications were always terrible nice and helpful. The sofa himself arrived in perfect condition after journey from UK to Germany. If I buy again a chesterfield, I know where to buy! cheers

delivered on time and superb quality cannot recommend enough

Delighted with the 2 Hampton Chesterfield sofas we purchased which was delivered this morning. We choose a 3 seater and 2 seater sofa. The cost of the sofas was great value for money, the range of colours that Distinctive chesterfields offer in their sofa range serve to match any colour scheme. I was really impressed with the customer service I received when I visited the store and met with Cristina, I was so indecisive I visited the store again and again, all the staff I met in the store were really helpful and knowledgeable. I took home several leather samples and leaflets to help with my selection until I finally made my choice. I paid 50% of the price when I placed my order and the remainder two weeks before the delivery. I was kept informed about the progress of my purchase right up till the night before the delivery when I received a call to check any last minute arrangements. Communication was excellent throughout. The delivery men were on time, lovely, warm, friendly, professional, they took great care when bringing my furniture in and set out the sofas exactly where I wanted them to go, they unwrapped the sofas and took away all the wrapping with them when they left. There are so many things I love about the sofas, and the whole purchasing experience was first class. If you are looking to buy a chesterfield sofa I recommend you visit Distinctive Chesterfields for a great shopping experience, they have so many different style of chesterfield sofas, there is something to suit all tastes, budgets and colour schemes. If you are after a quality product look no further; if you are looking for first class customer service, look no further; If you are looking for value for money, look no further. I highly recommend this Company.

We loved our experience at Distinctive Chesterfields. I think largely because of Maxine. She listened to what we wanted and advised us accordingly. She never rushed us and it never felt like she was pushing for a sale. It felt like you were chatting to a friend. They manufactured the sofa in time and managed to get it to us before the date we had asked for! It is a lovely sofa bed. It's beautiful, comfortable, easy to set up and spacious!

Excellent rapport qualité-prix. Delphine a été parfaite: disponible, diligente, aimable et parfaitement t compétente. Les cuirs proposés sont de belle facture, et le capitonnage réalisé dans la meilleure tradition de l" ameublement de luxe. Raphaël Kahn.