good experience

Well-made Chesterfield sofas with some adaptions to the design. All went smoothly and the turnaround time for production was as stated. I looked at many companies before taking the plunge, I am very happy with the result.

Great quality sofas

A great quality sofa. We get a lot of positive comments from everyone who sees it. It's also super comfy.

From my first telephone call and visit to the Clapham showroom, the service was exceptional. The staff helped and advised me with the order and kept me updated as the sofa was being made. The delivery was also smooth and professional. The sofa itself (blue leather) is beautiful and well made. A very satisfied customer here.

The showroom staff were friendly, helpful and knowledgable. There was a delay to sourcing the leather for our order which was disappointing and then a further delay after our chosen leather arrived in the workshop, however this was because of the team being unhappy with the ‘colour match’ of the leather - can’t argue with their attention to how the finished products (multiple items) would look together and much better to wait and get it right. Unfortunately there was a small fault on one of the sofas but the team could not have been more apologetic, helpful and willing to correct it as soon as possible, The delivery team were again very helpful, polite and professional.

Beautiful piece of furniture and good service

Sales person very good, lady in shop should have been trained first, order went wrong but later corrected to full satisfaction

Great service, great range of products and exceptional quality. Would highly recommend. The chesterfields we ordered I. Black velvet are even better than we expected.

Before sales service is sparking with Distinctive. You’ll be amazed and happy—but you may be fooled. I was. As soon as the payment was made it has been impossible to reach the company. It’s now been nearly a month since payment and I still have no furniture. When you see the delivery windows realise they’ve written an iron clad contract to essentially never deliver your furniture and still never return your funds—as long as they feel they have an intent to at some point deliver your furniture. I’ve called numerous times, sent numerous emails, and have been mostly ignored. Agents will tell you they will work the problem and get back to you that day—and will never again contact you. Back to square one. I did get confirmation last week that they could deliver next week Monday or Tuesday (my choice) but that I would have to assist the driver in unloading—even though it will only be delivered to the ground floor. I asked, with the delivery being weeks late and then expecting me to do the unloading, for my delivery fee back; I also confirmed I’d like the furniture Monday. Was told to not expect a refund for the delivery fee as the contract permits essentially anything and they’d get back with me to confirm the date; surprise (!), they failed to and I have no idea if I’m getting a delivery tomorrow or not. Why do you care: you deserve what you’re paying for. That includes delivery and your furniture when you are quoted you’ll receive it, but also you’re paying a lot for furniture and you want that extended warranty. I can’t imagine a scenario where Distinctive will be helpful. They stand behind their product until the sale and then stop communicating. Don’t be fooled. Avoid.

Très bonne communication, livraison comme prévue, et canapé superbe !

Unfortunately after-sale service non existent. We had an issue with the sofa, zero communication about the repairs and they are poor quality when completed. Trying to get someone to speak to you after you paid for the item is nearly impossible. Wouldn’t recommend. An update, as previously no contact or communication. Not that I expected, but just to prove my point.

Mon achat s'est très bien passé. Tout est de qualité dans cette enseigne : contact, produit, délais respectés, livraison. Je suis un client très satisfait.

Love the chair, great quality, looks amazing in the space. Took 10 weeks from order to delivery, which was much longer than the 4 weeks I was told when ordering via the website. Lovely delivery men. No problems.

We were looking for a very specific kind of Chesterfield and staff directed us to the product that best suited our needs as well as altering the dimensions, giving us a unique sofa.

Great sofa Shame would my experience with the delivery company. They were very unhelpful and unprofessional. I had to speak to the manager and demand my sofa to be delivery after it had been with them for several weeks

Good product and you get what it says on the tin

Really helpful and informative sales personnel - particularly Giac. Grateful for the help and really pleased with our new sofa!

Lovely product. British manufacturers which is a great bonus. Thank you.

Nice sofas but both of ours have had faulty legs, the first was covered under warranty but the second has gone after the first year guarantee. Pretty disappointing and poor for a company like this to only guarantee their work for 12 months at the price they charge. Our sofas are barely used so you can pretty much guarantee with any genuine usage the legs will go and you’ll be left to fix it.