Ordered two (2) items. Used one of their promotions on one of two items. They shipped the regular priced item. Canceled the discounted item. Product remained in stock on website. No explanation from company as to why item was canceled. Should have reviewed the ratings here before ordering. Left without gift for Christmas.

Very bad service. Store hour is not even as posted.

As of October 26, 2024, their website at "storehours" for their Glen Burnie store says their Saturday hours are 10am to 5pm. But their main web page says their Saturday hours are 12pm to 5pm. I was there on Saturday, October 26 at 1220pm and they were closed. I guess that's what I get for trying to support a local business.

Ordered a tech suit. They sent me an entirely different suit in a different size saying they will give me a %30 discount if I choose to keep it. Why not just cancel the order if they didn’t have my item? And why advertise and item they don’t have?!

DO NOT BUY FROM THIS SHOP. They first sent the wrong tech suit color knowing that the one they listed on the web site was wrong. Then after I returned the suit (now they have it for 2 weeks now), they still did not issue a refund even after I called then a week ago. When I called a week ago, I asked them to call m back with a status when it is refunded. They did not call me. Now they say that their refund person is on vacation. They will not give me the number to the person who issues the refund and he is the manager. I will be filing a formal complain through my credit card company tomorrow if I don't get the refund issued tomorrow.

The experience was good. I ordered an speedo LZR pure intent, it arrived in great conditions and in 4 business days. I haven't tried it yet, but it seems fine. The only thing I had trouble with was tracking the order and contacting the company via email. The overall experience was good, I would buy again from them.

Horrible Customer Service. I purchase a few items from here after recertification of my Lifeguarding certification. I purchased two of the CPR rescue kits(I’m guessing the stander ones they sell). I was carrying one to the stand for my shift and it opened up spilling the contents all over the including one part rolling into the pool. Well this was only the being, it doesn’t close right keeps opening when ever touch picked up or touched. I call Metro and inquired about this problem, first it took me forever to explain the problem. The customer service person just did not understand how hard was this to understand. I was on the phone for about 25 mins. And the final was they were sold out of all Lifeguarding equipment. Well, I hung up just called again yesterday and asked if they knew the manufacturer again different person still she did not understand what I wanted I asked for someone else and didn’t even understand that I was told to call back tomorrow. The run around is horrible DO NOT support Metro Swim Shop please.

I purchased an expensive Arena tech suit for a Championship meet. My son wore it once and it split wide open when he tried to exit the pool (He's 19, very embarrassing). We are an Arena sponsored team and he has been fitted correctly for his suit and was wearing the correct size per arena. It was clearly defective. After talking to other swim parents they have had the same issue with the same suit. Swim outlet stood behind their product to keep a customer and refunded the money. I have reached out to the with photos taken immediately after the blowout, and have gotten no response. They have horrible customer service. At the very least respond!

I had been a customer for several years, despite their outdated website that does not keep accurate inventory, because their prices were low. However, they have permanently lost my business because their customer service is the worst out there for swim supplies. In the past, they wouldn't send orders in a timely manner (so I never relied on purchasing a tech suit needed in a short amount of time) and I occasionally got the wrong items (ordered a swim suit, received a jammer) which took even longer since I had to send back before getting the correct merchandise. But the most recent egregious, and last, order was a joke. They sent me the wrong color backpack and didn't include a pair of goggles because they were sold out. I had to inquire as to why, no note included. The incorrect color backpack was because they discontinued the color I ordered so they just decided to substitute a different color. This took time for me to get the straight answer, from a very grouchy associate. So I had to do a second order, pay for it, then send the original items back and wait to get reimbursed--all because instead of calling me, they just decided to substitute. The 30 day return clock was ticking, not to my knowledge. The backpack they sent was taken to the embroiderer and I received it back in less than a week. Three days of my daughter using it, the backpack tore in red places so I contacted Metro Swim Shop on Day 33 and was told that there is a 30-day unaltered return policy. There was nothing they offered to do, so I told them that they've lost my business forever and they said ok. I am not ok with a product I paid for to last 3 days, unless it's food. SwimOutlet and Swim2000 has good sales prices and excellent customer service, as well as Arena and TYR. All 4 of these companies have overnighted things to me that didn't work out, and they all have sales that now top Metro. Go to the BBB website and read their customer complaints, then avoid this business.

Terrible customer service and the website is a total joke! Swimoutlet.com will be my go to online shop.

Purchased a tech suit that was clearly defective - split down the middle. Sent picture to Metro Swim shop and was offered a ridiculous 15% discount on a new purchase. Metro Swim shop has seen the last dollar from me. I will gladly tell everyone about our experience here.

(Check out Yelp reviews for this business, as well) I had a horrible customer service experience a couple of years trying to return an *unused* championship suit. For some reason, I thought I'd try them out again last month. I needed a racing suit for a specific meet (not a team order, but an individual account). I selected USPS Priority Mail for the shipping method. But the suit didn't come by the 2-3 business days that it should have. I checked my order online and the suit was sent UPS Ground (!!!). I called Metro and got a man, who cut me off and said the shipping offerings on the website are only for group sales. I said the pull-down menu online is not using the correct shipping method. He HUNG UP on me. I called back and got no answer. I wrote an email to complain. NO response was made to my concerns. The suit arrived 3 days after the swim meet. Thank goodness I also had ordered the suit from SwimOutlet (in another size that worked out okay). That one came on time, of course. Metro Swim Shop is truly a horrible business to work with. Avoid at all costs. They are rude and unhelpful. They do not care about their customers, and they will take your money without any concern about meeting their side of the deal.

Ordered an item and had to ship back for a size exchange. Called for specific instructions twice before returning the item, order was received by Metro Swim Shop and no one followed up. I sent emails but did not receive any feedback. Finally, called after two weeks only to find out that they do not have the size I needed. Poor customer service. Don't waste your time and shipping costs, shop elsewhere. I wish I read the reviews prior to making a purchase.

Poorest customer service I have ever experienced (VINCENT?). I ordered a champion suit in August and needed to exchange it for a different size. I immediately returned the suit and it was back in their hands the next day. 15 days later I am still trying to a get a response where my new suit is? I sent emails, I placed calls, I was told I'd receive communication that it shipped from TYR. And still nothing but ignored. I am out $410!!! And have spent way too much time and energy trying to get a suit. Still waiting.....

Let me preface this review by saying we've bought techsuits from Metro Swim Shop in the past without problem. This time, it was different. Unfortunately, we found out competition drives companies like Metro Swim Shop to do things that aren't right and flat out unethical. IF ON A TIME CRUNCH, BE VERY CAREFUL WHEN ORDERING A TECHSUIT FROM THEM AT AN ADVERTISED SALES PRICE. We found out the hard way just recently during championship season. Our daughter's techsuit ripped during LSC Champs and we desperately needed a new one before State Champs. So, we ordered a techsuit from Metro and paid with a credit card. A week went by and we still didn't have the suit we thought had been shipped. We called to check on our order. To our dismay, they said they didn't have the suit in stock...even though they were still advertising on their website that they had 5+. In our conversation with them, we found out they don't always have in stock what they advertise. Sometimes they sell it first, then try to fill the order with a third-party vendor. If it costs them more than what you paid, they'll cancel your order without notification and expect you accept "sorry, have a nice day" as sufficient when you call to check on it. Problems for us and likely all other parents are (1) we didn't have a week to spare and (2) we missed out on a promotion Swim Outlet was running. BUYER BEWARE WHEN TRANSACTING WITH METRO SWIM SHOP.

Read the reviews. Really. This is a pretty sketchy retailer. Their web site should be a clue - it's hard to navigate and poorly designed. My order looked fine once I finally got it together. I used a holiday coupon they promoted. My order showed the discount on all items. Once my order processed (days later), the discount was only applied to one item. This was COMPLETELY different than my original order showed. I tried to contact "customer service", but NEVER had any response at all. It was only a few dollars difference, so it's not worth more of my time to keep trying to fight it.

Do not expect this retailer to stand behind what they sell. I ordered a pair of Speedo swim goggles from Metro Swim Shop on May 16, 2018. It is now June 30, 2018. The goggles began to leak around the eyepiece within the first few wearings. I was delayed until today in contacting the seller regarding a refund or replacement due to work commitments. The response back from the company: "Metro Swim Shop Online has closed the return request listed below. Reason for the closure of your request: Expiration of returns period." So, a product that should last at least 6 months (my last pair, not purchased from Metro Swim Shop, lasted over a year), is considered beyond the "expiration of returns period." No sense on the part of Metro Swim Shop that they should offer a replacement or even an apology. I will share Metro Swim Shop's lack of respect for its customers with others.

I ordered a speedo lzr racer x and did not receive what I expected. The suit was obviously used and the straps snapped after a single use. This is an inconvenience because I was supposed to use this suit for state and was not even able to use it.

NEVER order form this company unless you want to be ripped off. I placed my order on 1/20/18 I called today on 2/1/18 and was told ALL the items I purchased were out of stock. I was then told that I had been sent and e-mail saying the items were out of stock on 1/25/18 - I NEVER received any e-mail stating that. I was also told my card was not charged and that because I ordered on a Saturday they would not notify me of the out of stock items. I asked why the items did not show up on the site out of stock and the person I spoke to - who I could barely understand said he did not know. They were rude and made NO attempt to help me order something else or make anything right. Now I will have to dispute the charge on my card. They need to spend more time training their warehouse/internet staff - and stop sending out all the annoying emails that will probably never happen anyway. I order online all the time an I can say this was one of the worst companies I have ever dealt with. Get you act together Metro Swim Shop. Whoever is answering your phones needs to be trained or fired. I would rather drive 30 miles to get what I need than ever order anything from this company.

Buyers Beware. This company will rip you off. Do yourself a favour and buy elsewhere. They have no customer service skills. The website does not work properly. They advertise and sell items which are not in stock and don't bother to inform you. They don't inform you of the postage charge when completing online orders and their rates are extortionate.