This is one of the worst if not the worst designed website. The layout is below sophomore ability, and it seems as if a high school student designed it for the first class project. Even worse then that; there is no logic to the total order amount I am being charged. The Metroshop home page (and every pages thereafter during the order process) states that shipping is FREE for orders over $40 and for orders under $40 shipping is $4.50 for the 1st item and $1 for each additional item. There is absolutely no logic to the checkout process. I am trying to buy 1 swimsuit and 2 silicone caps for $97.50, and Metroshop charges me $11 for shipping!!! Get your stuff together, Metroshop.

My 1-star rating is simply from lack of customer service, it was like trying to contact a ghost to reach these guys.

I just called and the rep was very difficult to speak to- she said we have like 500 suits so you'll have to provide me with the product number.... Really?? You can't help me pick out a suit? Ok I'll call another business to buy a suit....

Rcvd wrong items, returning was difficult. Another large order arrived late. Choosing another company for future needs.

My order arrived quickly and the correct item was sent!

It's been over a month since I ordered my original swimsuit. It took 10 days to get to my home the first time, and the wrong product was sent. After that, I was made to send the product back. That took another 10 days. Currently I am on the 15th day of waiting for the correct product to get here. Totaling 35 days of waiting and much hassle.

Called 2x long distance to verify they'd be in the store and store hours. Told same thing both times. Call long distance > 5 times, both 1800 and long distance #, no answer. Not reliable.

Great product and sales staff The sales staff whose name is Rachel is very nice . She is very efficient and know how to deal with the customers. I am very happy to shop on this shop. I would recommend this store to my friends.

Could not be happier with my new suit and goggles. The salesman knew exactly what I wanted and I had the items in a few days. They are very efficient and know how to deal with customers. I'm calling back soon to order more suits for my three children. I am so glad I found this place!

I've done business with this place only two or three times and the last time was by far one of the worst purchasing experiences I've ever had! I made a purchase over the phone with Ashley and diligently asked details about price and shipping. Four days after I was charged for my it, I was charged for a shipping fee of $11 which was never told to me. Yes, four days later. I live only an hour away from Metro and I only purchased one little girls suit so how it was $11 I have no idea!! After calling the shop to inquire, I was given the run around by Vitma, the "manager". She told me that Ashely forgot to mention the fee so charged me later. Without a phone call! Then after I told Vitma I would dispute the charge if I was not given a refund, she fought me on it basing her charge on ridiculousness. Finally after several clear emails on my behalf, her staff refunded me for shipping. Three weeks went by. Will never deal with this incompetent business again. They have no idea what they are doing or how to treat customers. I gave them one star only for the nice bathing suit that was close to the price of a car payment.

I have not yet received my order placed in August. As it stands, I was ripped off the 80.00 I spent on my order.

I placed an order over a month ago. Have seen/heard nothing from them since. I have emailed their customer service department twice and received no response either time. Still haven't seen or heard anything about the order i placed.

Prices and selection look good. Site impossible to navigate due to CONSTANT web errors "HTTP: 404". Can't click from one suit color to another without this error. Two days in a row now. Would have already made a purchase if not for these issues. Guess I will go elsewhere.

We purchased an item from Metro Swim Shop's online site. They initially shipped the wrong item, but they sent a return label and promptly mailed the correct item. We love the product and the price.

When items go on sale, it is hard for me to find better deals on the Internet.

Everything went great. Ordering and receiving. Size and quality was exactly what I expected Thanks.

Metro swim shop offers the best value in swim apparels. Furthermore, service is top notch with appreciative customer support group.

We ordered a swim suit and received a bag in the mail. Called on Saturday but no customer service during weekend, so had to wait till Monday. When I called on Monday, mistake was acknowledged (without apology) and was asked to send back the bag before they can ship the suit, or otherwise I will be charged twice. They send me the postage though, but I was hoping for at least an apology, and maybe even some kind of refund or discount.

I initially only received part of my order and sent an email to inquire. Received the rest of the order within a day. Thanks ! Great price and honest service.

Prices and products offered are good, but service leaves something to be desired. Placed an order on a Monday. I was notified via email a week later that the item was unavailable. I guess the website is not updated often. When I called to find other options for the original order, the employee still couldn't guarantee another product was available until she "got her hands on it". Bottom line, if you want to be sure you get the product you order and receive it in a timely manner use another company.