Very helpful and attentive staff. Had an issue from a previous supplier which Engie went above and beyond in helping me with. Called back when they said they were going to and helped me resolve the issue in little time. Best energy supplier I've ever used - & I've used a lot of them!

Very bad service: 4 months to complete transfer: do not respond to e mail except for standard will get back within 5 days: take direct debit before switching and to date have not returned credit: generally good at promising good service, unfortunately unable to deliver

No problem switching from my previous supplier all seems ok

changed my electricity supply without any fuss or hassle. Quickly and very efficient

Had a call with Andrew Taylor to set up our ENGIE account. He was very helpful and cheerful, great customer service. Thanks again.

Had a call with Andrew Taylor from ENGIE. Smooth transition to set up new account and provided me with all the details. Listed all tariffs available to me and helped answer all queries. Hold time was minimal.

l only recently changed my elec supplier to Engie, Olly at USwitch dealt with the change over which went very smoothly and all l had to do was take a meter reading, all vey excellent.

A good start,

Our plan had come to an end and I had a query regarding a possible exit fee on our new tariff. I spoke to Deborah who explained that there was no exit fee and then offered to find us the best deal she could. She was very informative and whether we stay or not, I can safely say that the customer service at Engie is excellent and it will be a huge factor in our decision.

I called Engie as I could not activate my online account and spoke to Deborah. She could not have been more helpful and the problem was very quickly resolved. I wish call centre staff at other companies were as good as she was.

I j ust like to say that we are very pleased that we changed from EDF over to Engie ,we now have a good balance in credit.I spoke to lovely lady today called Deborah Reeve who could not of been more helpful,she rearranged our standing order and as requested by me has arranged a part refund.Many Thanks Deborah.

I changed from Shell energy to Engie. The transfer could not have been easier. My experience so far with Engie is a pleasant one.

Debbie Reeve was excellent dealing with my problem got everything sorted quickly & efficiently can’t thank her enough Maureen Fitches

I had a bill that seemed too good to be true. Spoke to David G. who looked into the matter in a very professional & polite manner. He was able to rectify the problem & although processed a much higher payment due for me, it did stop me from getting a bill I would of struggled to pay in the future. I've been with Engie for well over a year now & I'm very glad that I switched to them. Many thanks John

I've been very happy with Engie since we switched almost 2 years ago and looking at the options to change/continue on expiry of our current tariff in Sept 19 phoned to check if an internal switch before the 49 day no exit penalty periond would apply. David G confirmed it was Ok and penalty free to swap now and arranged a follow on 2 year fixed tariff over the phone, with a modified DD payment all in about 5 mins.. 24 month fixed tariffs are rare and with a minimal uplift from our old one feel comfortable that subject to the intervention of extreme winter weather we know exacly our energy committment into Sept. 21, David G was polite, friendly professonal, knew the answers and did the business - couldn't ask for more

I called Engine today to discuss my direct debit and recent changes in billing due to metre reading. Spoke to Andrew Taylor who was helpful knowledgeable and full of joy. He dealt with my initial query but also advised of future billing changes and going forward what to do when my current contract and tariff end. It was great that a single customer service agent could deal with my numerous questions without passimg me on to another department. He had all my information to hand and was able to quickly analyse the data. If they were giving out awards for exceptional customer service Andrew Taylor gets top marks. His quick wit and banter was good too. Nice to talk to a fellow human

I can thoroughly recommend Engie home energy UK as a supplier especially as a result of their super Customer Service support . I have primarily been dealing with a lady, Sarah McKenzie, who could not have been more helpful or done anymore to resolve my difficulties. Return telephone calls were made promptly and on time and nothing was too much trouble for her; I wish all business were as good. I will certainly be recommending Engie to family and friends.

Helpful customer service Had a query ref a bit of a high monthly payment increase. David G was helpful and knew his stuff. Resolved straight away

Very easy set up process and smooth transition from my old supplier. Good fixed price deal over 27 months. Like the fact that the energy is from renewable resources

Signed up, three weeks later was told I could not have the tarrif I wanted because of a complex meter. Not much latitude on sending meter readings back for billing.