i am trying to leave them , they keep sendingf threatening text about my last bill which i never recived , when i phoned them. the meter reads they stated my meters have not even reached yet. the lady was threatening and said yes i would pay with out seeing a bill so you should or go to court . i asked for a bill to be sent still waiting that was two ago . i did ask could it be emailed to me she said no

When I switched last Dec I did it through a price comparison site using their stats on future bills, I'm disabled and on benefits so the money is tight This was accepted by Engie and a contract was settled until 2021 on a fixed tariff of £45-65 which I was happy with, I do understand they do a DD Review every 6 months in April I was contacted to be told my DD would increase to £66!!!!! I rang them and refuted it a nearly 50% increase after the call it was agreed to keep it at the rate initially agreed. I rang them today with an unrelated issue but during the convo we got on to DD and I was told there would be a review at the end of this month(Sept 2019) and again I was told it would probably be increased to £66 and again I questioned this and was told to ring them again to talk about it with the possibility it may stay at the agreed rate, Now I consider my self a low consumption user I live on my own in a 2 Bed Flat and I always send in my meter readings my bills are never estimated, My question is I'm told these bills fluctuate given the time of the year we are now coming to the end of summer why has this new increase not lowered given the time of year why still £66, also why after a phone call is the price kept at the original tariff of £46 does this then mean that despite my fixed term tariff till 2021 there is over £21 a month being added on to my account but its hidden I'm assuming there will come a time when they hit me with a massive bill!!!!!! there telling me I'm using more energy month on month I dispute this I'm very careful with my usage and I can honestly say I have not used my gas heating at all these last 7 months, I have asked that they send me a breakdown of every kilowatt used since the start of my contract in effect I have been charged more since switching from my old supplier from day 1 there just hidden behind my original fixed price tariff that I'm now locked into until 2021 Summary Completely ripped off and lied to I will be leaving but its going to cost me £60 for the privilege AVOID AVOID AVOID

A smooth transition for the move of company. Provided clear and concise literature. Friendly telephone staff.

Engie , if you want high charges and a customer service that ignores you then Engie is for you. Another Electricity company with high standing charge and let,s face it , it suits them not us. The standing charge is extortion by any other description but we have to pay it , like the good British people we are. It,s time standing charges were abolished and stop these elitist companies parasiting on ordinary people, whilst they profit immeasurably by this. Whilst ever they can get away with this keeping us paying then we will remain slaves by debt.

Evita was extremely helpful, and convinced me to stay as an Engie customer.

Deborah was very informative, helpful and efficient when I gave gas and electricity readings.

Called up I said hi how are you and they hung up on me , will not be switching to these

My experience with engie was excellent, the lady I spoke with Deborah reeve was very helpful and very polite it was a pleasure to actually talk to her thank you

Andrew Taylor thankyou for your help today, I'm on a fixed tarrif but realised it had increased due to High amount of electricity used, this is down to the old supplier supplying an incorrect reading thanks greenstar!! However Andrew has kept me on my original payment plan even though I know I am going to be paying a bit more in the future but at least it will be at a manageable amount for me having a disabled husband and in receipt of benefits. Thanks Andrew Taylor once again very helpful

Two years of a fixed contract and even at my request to recalculate my direct debit because I felt it was too low. The account closed with £217 debt on account. An incompetent company who can't do basic maths to get your direct debit right even after 2 years of records! ! I feel this is shocking even embarrassing level of incompetence on their part. Unhappy customer Your response to my above comment is a lie! I live in a 4 bedroom flat and the rate charged was not an estimate on average consumption! Otherwise I would have been charged a lot more than I was.

I rang Engie today as my current contract was drawing to a close. As usual I found the customer service team fantastic. The lady I spoke to was most helpful and able to explain my next steps in a friendly, clear manner. I’m not the world’s savviest when it comes to energy deals but I have always found Engie one of the best thus far. Would highly recommend!

Always received excellent customer service but, as per last year, there are wild discrepancies on estimated annual useages. On 6/8/2019 recieved quaterly bill and then on 14/8/2019 the renewal letter arrived with an estimate of annual useage 20% less than amount on bill only 8 days earlier. Exactly the same occurred in 2018 and makes me unable to trust any calculations received and hence comparison impossible with other suppliers. I appreciate the figures are only estimates but with today's technology should not show such a wide variance, particularly as the highest figure is 27.5% above my actual expenditure for the previous 12 months. Will change supplier but have to make a reliable estimate of annual useage based on actual bills. Hopefully this will also help not to end with a large account surplus at the end of summer quarter.

Made the switch to Engie on the best deal for our area at the time. Absolutely smooth transfer from previous supplier no hiccups at all just a case of reading the meters. Just had first bill and very pleased spot on and with credits for direct debit etc., very good. Previously I have had trouble with other suppliers in getting the correct rates!

Spoke to Deborah today regarding my Mum and her account (having registered Power of Attorney). She was very polite and thoughtful and answered all of my questions - even seeking further advice from her line manager when required. I feel very reassured that my Mum is being looked after in the best possible way. We now have no meter readers going out, which is what I requested, and the tariff has been checked thoroughly. Thank you for your help and kindness.

So last week I had my renewal tariff through and decided to shop around, new company had a better cheaper tariff. So I switched Engie took it on themselves to stop the transfer,used the excuse there was an outstanding payment. Hello I pay by DD not happy 😡

Deborah was very helpful this morning over my unusual question. She gave me good advice which I shall follow at the appropriate time. Thank you, Deborah!

Although Debora was very helpful and courteous and sorted out my problem, we will still be switching as we have decided that we want an E10 metre. As there are only 2 suppliers we will be using one of them.

Contacted Engie today & spoke to Deborah who could not have been more polite and helpful. So refreshing, well done.

The issues that I raise here are personal to me and may not be issues for other people. I have two pet hates and Utility companies seem to trigger both of them, so although this review applies to Engie, it will almost certainly apply to others. Hate No1 is estimated bills. In my experience these are almost always grossly estimated. I now no longer accept estimated bills for anything but the fact that companies still try to get me to pay their inflated guestimates wrankles. Hate No2 is akin to the first. I pay my accounts via direct debit, and periodically I am contacted and informed, not asked, but informed that the company is going to increase the amount I am paying, This morning I received such an email informing me that my payments were going to increase by 37% starting October. They seem to think and act as if my bank account is theirs and they can take what they want when they want. When challenged on this, their stock excuse is 'we do not want you to fall behind and to get into debt'. or nonsense to that effect I then explained via email, that my account is my account not theirs, and there will be no increase unless I authorize it, and if that is not acceptable, then we part ways. I then received a 'phone call from a lady from their customer services department and we had a chat and the proposed increase was cancelled. The person in question was very friendly courteous and could understand my reaction to their proposal. I was asked by her to critique her performance today which is the reason for this review. She gave her name as Deborah (the posh spelling of Debra), an in joke that she will understand if she reads this posting. So Engie change your attitude to your customers and their money, and be thankful that you have employees like Deborah who are able to calm down irate customers.

Had a problem with accessing my account Sunday evening and posted a query. By 11.30 the next day their customer services phoned me direct - no anonymous e-mail and made sure my problem had been sorted out. That's service!