Kyra Blackburn thank you, the level of service I received was exceptional. Thank you your patience

Jordan was very helpful

Thanks Jordan for speedy callback and putting my mind at rest that my credit payment had been made. Friendly and helpful and succinct- good service thanks

have just finished a phone call withe a lad called a lad called ANDREW TAYLOR very helpful put my mind at ease at once a credit to ENGIE

I have a monthly Direct Debit for gas and my account balance had accrued a credit balance over the year. I emailed Engie today asking for a refund of the balance in credit and to reduce the DD amount. Wasn’t expecting a reply anytime soon but within a couple of minutes of my email, Daniel F got in touch and confirmed DD and refund sorted after I had provided photo of my meter. Very much impressed with the quick response! Quick, efficient, friendly - Any niggling doubts or issues I had on the efficiency of Engie disappeared quick as a flash. Thanks Daniel.

Delighted with Engie power. The site is easy to use and any time I have contacted by telephone the assistants are most helpful. I had a query with my D/D and Kyra Blackburn helped me to get matters corrected. She was most pleasant and helpful and assured me that at any time the staff were their to help. I must comment that dealing with this company is a pleasure. Thank you all,

I am most impressed with the customer service since using Engie Home Energy. Very good response from customer service, always extremely helpful which includes my recent problem dowloading latest 2 documents. I left an email message with my query concerning latest Documents as suggested (as it was evening) and to my surprise received a telephone call at 8.45am following morning from 'VLAD' to discuss my problem, he was very helpful and after our conversation I was able to open the documents received!

Excellent service today dealing with Andrew. He was polite, understanding, and has gone out of his way to help us get our credit back from our old company that we switched from. He even rang me back after seeing what was going on with the old company ; that's good service. Thanks to Andrew and to Engie - 100% A1

Had a very informative, friendly and helpful conversation with Daniel Ferries who dealt with all my queries and requirements very effectively. Thank you.

Had some issues logging in to my account, Jordan Emery sorted it out with no hassle, and took my meter readings at the same time. Very quick to get through to them, and really helpful.

What a great service I have just received. Just had a quick chat with Dominic B in the Customer Care Team. After a very brief IVR I was straight through to Dominic who was a breath of fresh air compared to some companies and agents that I talk to. He was engaging, human, patient and knowledgeable. Great service received today - thanks Dominic.

Jordan Emery took my meter reading very helpful and friendly it was so easy thanks again

Spoke with Tom today, an extremely helpful chap, we have rather a complicated account which included broken meters, unoccupied dwelling and estimated accounts. He could not be more helpful and hopefully we will be receiving a reduction in our bill! Thanks again Tom!

Contacted engie about a new deal for my gas and electric.Spoke to Andy who was very helpful and pleased to have arranged a new 2 year deal over the phone which was very simple to do.

Jordan Emery Efficient and polite and helpful. No complaints at all.

Daniel took down my meter readings and was about to investigate the log in problem when Engie's fire alarm went off and he had to evacuate the building. Said he would phone me back and did so promptly. Advised how to solve login problem. Good work!

Simply telephoned Engie after comparing the competing energy providers and found Engine to be within a few pound per annum. I spoke to Jordan about renewing my contract, I requested the a different fixed contract with Jordan and agreed to a two year fixed contract instead of the 12 month fixed deal recommended by Engie. It was well under £1 per month extra to extend from 12 months to 24 months contract. Thank you Jordan for being polite, chatty, informative overall a great customer service experience.

Daniel Ferries was extremely efficient ,helpful and kind

It was a seamless switch. I don’t seem to have much trouble and I have been untouched with your office and they seem to friendly and very helpful. Thank you MLJ

Good job made easy but a shame i could not change my email address on line