Contacted Daniel Ferries of your firm today. This was actually my first contact with your firm and he was very helpful and positive, actually helping to amoelorate a problem I have with seasonal energy requirements ,which is unique to my house! I haven’t really had this experience with past energy suppliers and as I am with you for over another 2 years , keep up the good work!

Great customer service. Call answered very quickly, not left hanging on for ages like a lot of companies. Jordan Emery dealt with my query and he was extremely helpful.

I emailed Engie with a query, they rang but I missed the call. Engie emailed me asking was there a good time to call. Tracy Paulsen from Engie, called me at my preferred time and efficiently dealt with my query. Thanks!

I was very satisfied with the way Daniel Ferries handled my query.

Called today to discuss my new tarrif quote. Spoke to Jordan Emery who was very friendly and courteous. I did get a cheaper tarrif but of course would have like it to be even less, hence the 4 star rating

Phoned late on Saturday evening (18th May) to discuss incorrect email address on my account. Spoke to Emma Keillor who was ever so pleasant and efficient. Problem sorted very efficiently, test email sent / received. Mentioned that existing fuel plan expired end of June. Got full information of new plan and without any pushy sales talk. Just good information / advice. Life could be much improved, if other companies could mimic Engie on how to provide an excellent service. Keep up the standard. Brilliant.

My current 2 year tarriff with Engie expires next month so I'd been searching around for a better deal. After a talk with Daniel I came to the conclusion a better deal than the one Engie offered might be possible but differences would be minimal. I decided to stay with Engie with whom I've never had any complaints. Thanks Daniel for explaining everything in words my 87 year old brain could understand......

Quick response and good customer service. I spoke to Jordan who was most helpful. I would recommend Engie with confidence.

Fantastic customer service from Engie, just spoke to Andrew Taylor regarding obtain quotes from a well-known Price Comparison site, these quotes looked really promising unit I was advised by Andrew to look at the unit rate and standard charges. Once I checked all the ones offering me large savings I was surprised that all the unit rates and standard charges were more than Engie. Andrew did not do the hard sell for Engie, but left it to me by offering good advice on how to check the best savings and I was surprised that the new September 21 Tariff was offering me more savings. Thanks Andrew, brilliant advice and support and thanks Engie, I do not have to change suppliers and thanks for supporting existing customers, as many companies fail to look after their existing customers.

Switched to Engie Home Energy in early 2018 and reduced my annual payment and I am happy with the latest quote for Green Fixed Sept 21. Daniel was very helpful and I am satisfied to fix rate for 2 years. I was concerned how many cheaper energy companies have failed.

Spoke to Jordan and he was very helpful in terms of explaining the difference in renewal options that would best suite me. Made more sense with Jordan's help

Had a problem with double payment taken from bank customer service and accounts were very quick to act and the money was refunded within 2 days very impressed with the way it was dealt with thank you Engie !

Spoke with a friendly chap this morning called Vlad, he assisted me with my meter readings as they were submitted incorrect.

Superb company. Spoke to Andrew Taylor today who was very friendly and helpful even though it was a problem I had created by entering the wrong meter reading. It is the second time I have to call and it refreshing to deal with people who seem to really care about their customers.

Jordan the Geordie was such a lovely lass to deal with Getting me the deal for the next few years I was looking for Overall I don't think you can get better customer services in Utilities Industry with this super Company Engie must have some real good training going on However this girl Jordan was a joy to speak with .First class Engie

Was dealing with Andrew Taylor yesterday,very helpful even though by mistake I was in the wrong department. He sent me links etc to help me out,great job

Recently joined Engie and called their customer help line with my opening readings, I was greeted very friendly by Vlad who took my readings and answered a plethora of questions on how the switch will take place.It's my first time with Engie and I like how I've been treated so far, hope this is a sign of things to come.

Great service by jordan, thank you. How ever the price isnt the cheapest.

The service I received when I telephoned about renewing my Engie contract was outstanding. Daniel Ferries was friendly, personable and knowledgeable and took a genuine interest in me personally. He explained everything in an easy to understand way with the minimum of fuss. Keep up the good work, Daniel.

Called in the other day as my contract was coming to an end, I was surprised to see how fast I got through to someone. Vlad provided me with all the info I needed to make my decision and stay with Engie. This company has stellar customer support