My husband and I were having email problems which Kerry sorted out quickly and calmly. We are so greatful to speak to someone who listens carefully to our problem. Kerry is a gem. Dorothy

Spoke to a advisor called Jordan who was very helpful and explained everything I needed to know and put my mind at ease very happy with the customer service

Excellent customer service from Daniel Ferries, who quickly and efficiently dealt with my direct debit query.

Have been with Engie for a while & had no supply problems. Have contacted their customer services twice and had excellent dealings with very professional staff, the latest being Jordan Emery. Unlike other energy suppliers I have been with over the years it is VERY QUICK to get to speak to someone. Great!

Spoke to customer service today with regards my quarterly bill excellent service from Tomas Westgarth

Spoke to Deklan this morning regarding my massive energy bill, even Deklan couldn't reduce my bill amount he was very helpful regarding ways I could pay my outstanding balance and gave good tips on how to reduce further bills

Meter Reading Queries. I had occasion to call Engie today and spoke to Andrew Taylor who very quickly and politely dealt with my query regarding meter readings. The advice given was clear, prompt and helpful.

I received an email from you re problems with notifications. I called you today spoke to Jordan Emery who sorted it out immediately. He was very knowledgeable about Engie and the products, polite and efficient. Excellent service. This was my first contact with your company after signing up and I am very impressed.

Engie is having difficulty with emails directed to me and the web site was unavailable so resorted to a phone call which was answered by Daniel Ferries. Daniel quickly hooked on to the difficulties, advising me of the email content and the reason for the inaccessibility of the website. All was quickly and courteously resolved. Thanks Daniel much appreciated makes a difference to some other company I might mention!

My new direct debit payments came through today and I thought they were a little too much, so I called and spoke to Daniel Ferries. He had a look at my account and realised that I didn't really have to put my payments up at all, as I joined Engie in the winter months (and my heating is still on now, in May.!), so I haven't had the Summer months yet to equal the payments out. Everything was sorted accordingley and i'm now a happy customer. Customer Service seems to be high on Engie's list.

Spoke to Jordan who answered all my queries regarding changing my tariff , Jordan was very polite & easy to talk to ..excellent service .Highly recommend Engie .

Engie continues to impress me as a service provider. My call was answered quickly, an issue was resolved straight away and in a polite and really helpful way that explained it all too. The advisor was Jordan, and he should be commended for his customer service. Cheers.

Always excellent customer service every time I have rang Engie with any queries. Daniel F was particularly helpful and knowledgeable today. Thank you

Thank you Daniel Ferries for being so helpful - much appreciated

I have to say this place actually cares about there customers. There customer service is brilliant and anytime i have had any problems they are more than happy to help

Good strong Geordie lad, Very helpful and polite, howay the lads 😁

Thank you Daniel Ferries very helpful and knowledgeable.

Thank you Daniel. Very knowledgeable & helpful. Great customer service.

Excellent service, thank you jordan.

Andrew Taylor went completely out of his way to resolve my enquiry that I've been battling with my new supplier over for 2 months. He was very helpful on the phone and called back same day as promised with an update and advised he will be following up next week. I really appreciate the help and completely regret leaving Engie as the customer service is fantastic and our new supplier is terrible!!