Daniel was very polite and helpful Wednesday sorted out my problem was very patient

Hi my name is Peter Lawrence I spoke to Ross on the 2/5/19 and to day I spoke to Jordan Emery, they were very helpful and polite with my enquires about my bill. They both seemed very knowledgeable too. I would recommend this company to anyone.

Two calls, two exceptionally helpful, friendly, charming and efficient people at the other end of the line. Sarah and Jordan, the two operators provided me with all the information I needed in an efficient way that is an example to call centres everywhere.

I had just completed a review online of gas suppliers and decided to remain with Engie and this afternoon discussed an extension of my gas contract with Jordan. He was very friendly and set out and explained the tariff options clearly. Following our conversation I opted for a fixed contract to September 2021. Jordan completed the process efficently and I received confirmation by email by the time I had put the telephone down. If all supplier conversations were this straight forward there would be far less complaints.

Spoke to Jordan Emery who dealt with my issue in an efficient manner . 1st time dealing with this company and a pleasure to speak to knowledgable customer service reps . So far so good.

It seems worth the bit extra to lock the price for 2 years.

My query was dealt with promptly by Daniel Ferries. Very happy with the level of customer service from Engie and the staff as they are always so nice. Makes a big difference. Highly recommend :-)

Problem with emails, telephoned spoke to Jordan and he very efficiently sorted it out for me, also told me my direct debit was being reduced in view of the warmer weather...very impressed, most companies would just keep the money!

Great service from Andrew Taylor - despite claiming he was fairly new to the company, he delivered a friendly manner and couldn't have done any more to help me.

Excellent service. Fully understood our needs. Made it easy to manage 2 accounts

Fantastic customer service received - gentleman was extremely helpful

Rang up and spoke to Jordon Emery he was very helpful and got me sorted out

Hi just spoke with Andrew Taylor he was a great help and friendly.its good to know real help is only a phone call away . Well done to Andrew and Engie for the service .

Jordan Emery helped me with all my questions and sorted out my query very efficiently and with a very pleasant manner. I didn't tell him that I was thinking of changing my supplier but after such good service I didn't have to as I'd decided to stay with Engie. Thank you Jordan

Daniel could not have been more helpful, excellent service, put my mind at rest about my query and had it solved in no time, big thank you Daniel xxx

I contacted Engie on 01/05/19 and spoke to Andrew who was more than willing to help resolve my querie very politely/patiently and swiftly, as i was very stressed and frustrated with the issue and having thoroughly checking for me it turned out that it was Engie's fault and mistake! I was given an honest answer which will hopefully resolve my querie as soon as possible! Andrew is a great asset and valued employee and a credit to Engie! He was very calm/patient and polite without losing his temper and want to Thank him for his excellent service to myself. Thank You again Andrew.

I had occasion to contact Engie today over a meter problem and spoke to Daniel Ferries who could not have been more helpful in resolving the situation. I have always been extremely satisfied with their customer service and would have no hesitation in recommending the company to anyone wish to change their service provider

Would like to thank Andrew Taylor for being a big help and making it as quick and easy as possible to sort my account out. Top lad and a credit to the company Thank You Andrew

I am just in the process of switching. I like the idea of a longer term fixed tariff; why can't other providers do the same time scales. Website has useful practical tips on saving energy. Lets hope that the customer service continues

Daniel was very helpful & knowledgable answering all my queries in a friendly and professional manner. I’m also pleased that Engie has a call-back system, so I wasn’t hanging on the phone. The call-back happened within 10 minutes. I’ve missed off one star, due to the website being down for the past 24hrs, though I’m pleased Engie offered me compensation for this inconvenience, without me having to ask for it. This shouldn’t detract from the excellent service I received from Daniel.