Second fixed term contract for my gas and electricity with Engie and nothing to complain about. Switching process initially easy and customer service always friendly quick and efficient. Changed some personal account details by phone today and Jordan could not be more helpful.

Easy seamless switch over from my previous supplier. Dual fuel price has remained reasonable during my time with Engie. Honest and candid advice about future bills via customer support over the phone. Many thanks Jordan Emery for your help today.

Excellent service all round quick to answer thankyou Jordan for your help .

Avoid this supplier. I was with them for only three months before they doubled my direct debit. I immediately switched to a new supplier then recieved a final bill of 228 GBP for one month's gas use in a small two bed house. I have not paid this because I do not agree with it and so they added another 20 GBP admin fee. What a joke. I will keep everyone updated on my ongoing dispute with them. They act friendly but it's a facade and are just here to rip you off just like the big energy suppliers do. Thankfully got rid of them before they could steal my money. They are theives like so many big companies just looking to make massive profits at your expense. AVOID! AVOID! AVOID! The majority of positive reviews on this site are clearly faked and should be taken down by law. They all are similar in language and tone which is a giveaway. Engie is a French multinational utility company that had a revenue of 60.6 billion last year and a net income of 2.5 billion according to Wikipedia. *This is publicly available information

Change over from my precious supplier was done with no trouble to myself. Excellent service.x

Needed to amend the payment account for my direct debit which Andrew Taylor made a breeze. About as painless as it can get. Extremely courteous & clearly knows what he's doing. If this is how Engie are then I'm delighted that I moved

Jordan was very helpful, and explained everything fully. Highly commended.

Easily sorted out any of my problems and concerns that I had with my account. Thank you Jordan Emery

I’ve been with ENGIE now for three months and have been impressed with the customer service I’ve received. I have only phoned them twice. First time was just to see how long it took them to answer while looking for new suppler. On that and the other occasion it was answered within two rings. Staff are both helpful and knowledgeable.They are now also able to use my Smart meter readings installed by another company a few years ago.

Jordan Emery from Engie was able to deal with my complaint regarding a problem with a past meter reading easily. He was helpful and understood the problem that I had. This was much better than the previous supplier I was with, who are still unable to resolve the problem.

I received a letter from Scottish power confirming that our energy supply would transfer to them in the coming days. I didn’t request this change so contacted Scottish power customer service, it took 27 minutes for them to answer the call and a further 19 minutes of explanation before they advised there had likely been an error at their end but they couldn’t stop the transfer, they wouldn’t transfer me to a supervisor, they couldn't email me to confirm their error or advise how to correct the error and they couldn’t transfer me to the complaints department as I wasn’t a customer - they suggested I contact my existing supplier to fix their problem. Engie answered the call within two rings and stopped the transfer in a few minutes, the customer service contact Andrew Taylor was efficient and very helpful reassuring me that this matter had been successfully closed - it would appear that Scottish power were correct if you need to fix a problem generated by Scottish power then speak with an alternative professional supplier in Engie

I am on the whole delighted with the switch although the assurance about the Smart Meter not being an issue was not entirely accurate but is now resolved.

thankyou sarah McKenzie for making it an easy, pleasurable experience to renew my gas. A credit to the company, also engie is a fantastic company, hopefully they will carry on as they are now and don't change anything. Highly recommended

Well How nice to be answered so promptly ,,And my problems solved so easily by Andrew Taylor ,, He knew the answers to ALL my questions ,and led me trough the mystery's of Hi Tec I T ,, never getting annoyed at my mistakes ,, So in all a Happy Experience, Glad I phoned and am now up and running !! Nice to have A British call centre ! ENGIE Home Energy UK A Great Co ,to do business with ! .

Sarah McKenzie took my call last night just a few minutes before the lines were to close. My initial query turned into a request for Sarah to set up a utility supply switch for my late mother’s house. The whole process took about 5 minutes. Sarah was extremely empathetic. pleasant, helpful and efficient.

Sarah Mckenzie dealt with my query efficiently with an excellent and friendly service, thank you Sarah 😊

I called customer care about my recent bill, with regard to my electricity reading which I had provided. I realized when I read my bill I had misread the meter. After speaking to a very nice lady called Sarah McKenzie she took new readings and created a new bill for me for which I was very grateful. Quite the best customer service I have had in a long time.

Sarah was absolutely incredible. Sarah was very knowledgeable about the services and products that was being explained to me with regards to opening an new account. I could not say enough good things about Sarah. Truly made opening an account seamless and painless. My deciding factor was Sarah's patience with my 101 questions, great customer service skills THANK YOU

I had an issue re my rising charges. Daniel Ferries clarified no company can have a fixed rate, unless you respond to notifications. He was very patient, thorough and efficient, as was Jordan Emery. A stressful situation for me resulted in Excellent customer service! I recommend a pay rise for Daniel Ferries & Jordan Emery. Thank you Team ENGIE!

Phoned up to day due to an issue on my account, Daniel Ferries sorted it in no time with no hassle. Excellent service.