I switched to Engie some months ago having had endless problems with my previous energy supplier. Since the switch everything has worked smoothly and efficiently. Whenever I have contacted the company my queries are dealt with promptly. I have today notified Engie of my impending house move. I spoke with Daniel Ferries, who gave me simple guidance regarding my request to take Engie with me when I move. He is to be commended. He was personable, spoke clear and precise English so that I understood everything, and made me feel like a valued customer. I would recommend Engie and their representatives to anyone who is fed up with speaking to Energy Companies who employ compartmentalised robots who just read from a script and solve nothing. Well done Engie!

Jordan Emery helped me switch away from Economy 7 with a quick 2 minute call

Had help from Daniel to resolve an on going user account issue. Solved on the phone

I have only recently switched to Engie so there is little to on which to make a judgement. The switch was very straight-forward and took place without any hassle.

Very helpful - answered all my questions. G Forgot to add name of person who helped me - Jordan Emery

Thanks Daniel Ferries for your help.

Had some questions regarding billing. I spoke to lee green at customer services and all my questions were answered quickly efficiently and professionally.

Fixed tariff for 30 months is a great offer. They however need to get up to speed fitting Smets 2 Smart meters. Having to submit meter readings will be a pain.

Recently changed over to Engie from using British Gas and EON. Changeover went very smoothly with no problems.

I would like to thank Abi in customer services who dealt with my concerns quickly and efficiently. She endeavoured to call me back as promised and managed to deal and resolve my query the same afternoon. I would have no hesitation in using Engie again the staff are always friendly and willing to assist with any problems.

Having been with Engie now for more than 12 months I can say I am very happy with the service I receive. The Dual Fuel account provides a competitive price for me, the cost of Gas & Electric has gone down on my Personal projection and paying by Direct Debit saves me money too. Customer Services are very helpful and I am more than happy to recommend Engie to anyone.

Great customer service from Jordan!!!

I'm a new customer with ENGIE and so far the service has been excellent with no problems. I was looking around as my then provider hiked up the price considerably. I nearly went with another provider until I talked to my youngest daughter who said she was with ENGIE and I should contact them. I did and the deal they offered I thought was excellent.

Just joined Engie:- But the option of a long deal, easy transfer over from our previous supplier, lower tariff. If it keeps going like this i'm sure we'll extend the period

Very easy to swap supplier, some months ago. However I needed a switch installed by them before getting a charging point for an electric car. The call centre was super helpful, but the contractor they use (Lowri Beck) cancelled on me twice, the second time they just didn't turn up, and this has delayed the process by a month - hence 4 stars rather than 5. Again the call centre was really helpful, and one guy, Lee Green really pulled out the stops to get a quick re-book for the installation, and managed the process for me. That was definitely 5 stars.

no problems changing supplier, all ok so far, hope it continues.

As a new customer when I rang I was unsure but Daniel Ferries was very helpful and got me to the necessary conclusion. I am grateful for his understanding and helpfulness

Kyra was most helpful in that she answered my query promptly and curtiously and gave me information I need so thanks Kyra Blackburn your a credit to your company

Jordan was very pleasant and had a great manner on the phone. He dealt with my issue in an empathetic way and made me feel at ease.

It was easy to get through to an adviser today and Ryan was very efficient in answering my queries over the transfer from British Gas. Long may this level of service continue.