Excellent service from Daniel Ferries who was polite, knowledgeable and helpful to my query.

Very happy after speaking to Jordan and him being very helpful

Called Engie spoke to Jordan who was very helpful and professional.

Excellent customer service. Helpful, friendly and experienced Jordan quickly Sorted out my account queries. 5 Stars.

i recommend ENGIE to anyone who wants a no-fuss good price. Switching was easy and straight forward. Excellent service, thank you.

So far my experience is less than enjoyable. I have both emailed and confirmed over phone and website my meter readings on three occasions. The wrong ones were sent to my old provider, and were higher than my actual usage a month later. I called to sort this out and was told someone would be In contact with a resolution within 24 hours. My only option is to move to a new provider with the leaving fee waivered. It is not acceptable that something as simple as providing a meter reading should be so troublesome.

New account in Jan. Slight hitch with first meter readings - quickly sorted by Jordan, who also gave me a few pointers as to how to keep my account running smoothly. As stated, new account in Jan, no probs with switchover, excellent customer service, great deal - what's not to like? Keep it up.

Just got a call from home that Engie has taken out £603.46 today. After checking my emails I did not see any communication about it but the request of this review. Joining Engie Electricity was because they claimed to provide clean energy. When they started to provide Gas, I joined it as well and asked the customer service to combine two accounts into one. It never happens and I have never been able to log on my gas account - I have rung countless times and eventually given up. A few months ago, Engie sent a letter saying sorry for leaving. I was astonished because I did not do anything. On the phone they said somebody had used my address to swap energy supplier. How could this happen? I was ended up having to approve I am the rightful owner and it took a few weeks to settle. I hope Engie can see this review straight away so I do not have to wait too long to speak with them about this £603.46 - cannot wait both contracts end! 18.06.2019 The reason of taking out £603.46 was because Engie did not take my direct debit payment for 3 months so they just took all amounts as one go without any notice! Last direct debit in May was on time but they have no taken this month's - annoyinggggggggggggg!

Hi Jane, Just a courtesy reply to thank you very much for your kind & professional approach on the phone this afternoon you were vey helpful. thanks again Russell

Switch made very easy. Communication was simple and effective. Very pleased.

Good easy company no problems moving they did everything

Jane was great, helped with my query and made me aware of something that needed amending on my account. Excellent customer service.

Speedy response and my query solved quickly

CONTACTED CUSTOMER SERVICE SPOKE TO JORDAN EMERY WHO WAS VERY PROFESSIONAL IN HIS VERBAL APPROACH AND POLITELY HELPED ME WITH MY PROBLEM LOGGING INTO MY ACCOUNT,THANKYOU JORDAN...WELL PLAYED

I phoned engie following an email I had received. The representative that I spoke with, Jordan Emery, was extremely helpful. I felt he had time to help with my issue and we managed to resolve everything. I ended the call without any doubts about what we had discussed and agreed. I would recommend engie on the service I have had so far.

Transfer from my old supplier to Engie went smooth ni issues at all kept me updated in process

Joining was easy,and effortless.

Jordan was very helpful with setting up my new account. Great customer service.

Jordan was extremely helpful with my problem, he sorted things out immediately. i am very pleased with the way he dealt with everything

Great service by a very knowledgeable advisor. Jordan is very helpful advisor.