This company is a disaster. Avoid like the plague as they should not be allowed to operate. My problems go back two years and after maybe 50 e mails i assumed that the issue had been resolved. They claimed i owed them various amounts when i changed supplier, but due to numerous problems contacting their call centre i resorted to sending e mails. These e mails were answered around 50% of the time and generally it was a copy and paste answer which made it useless. After a year of no contact i mysteriously started to get emails again, and today requested a call back which took over 6 hours. They could privide no solutions at all and stated that as i have left it so long there was nothing they could do. So very rude and arrogant that i have now decided to re charge them £34 for every e mail i am forced to send. Please please please do not use this company

Avoid Avoid Avoid! Overpriced and run by arrogant morons. They will charge you a late payment fee for being a couple days late in paying. They will bombard you with texts emails and letters. We are changing supplier.

They weren't interesting in extending my contract for another 18 months. I couldn't renew contract over internet because I was existing customer. Web page referred to renewal team. Customer Services Renewal could renew contract in 2 weeks time and 4h in total me over the phone. Excuses: system fault, plan disappeared, plan isn't right for you, we will call back tomorrow. I gave up after 3 weeks and went with another supplier... Then received a letter with congratulations what I'm now on their cheapest plan what was 40% more expensive then I was on. By the time I had new supplier. Final bill looked a bit over then expected, but I thought I will waste more time and money by putting things right. They had Client Software update going for 3 years, never finished Customer Account window. 60bn pounds worth cowboys company...

The first letter I received from Engie threatened to turn off my hot water during the Christmas period. I was then unable to contact them over the phone. Charming... They then requested I send answers to the following questions in the post, which I'm sure anyone with half of a brain can see is ridiculous so long as you value the security of your personal bank accounts: 1. Mother's maiden name 2. Name of first pet 3. A memorable place 4. Your favourite colour 5. A memorable date I have no choice to use this supplier at my current address but fortunately, I will be moving in three months time. I feel sorry for the next occupant. In short, rude and moronic.

We are currently having regeneration work in our neighbourhood and I can not comprehend how unorganised and shoddy the workman ship is of them or there contractors. The RLO is useless and doesn't contact you unless she wants information from you she should already have. I went 4 weeks without a cooker or a washing machine in my house, and nearly 2 months later the work is still not finished! And to say they have lost our house key is just mind blowing! RLO saying they have posted it, yet their was nothing in the envelope, sounds like they are trying to cover this one up!

Not the cheapest energy company but long term fixes are good. On the negative side it takes a while to get through to a customer advisor and the new app. Which I down loaded won’t let me read my bills or receive notifications it is a disaster

Had nothing but problems with engie Have to ring them every single month because they clearly do not know how to communicate or update their system. Staff are absolutely vile! No customer service skills at all! Avoid using this company completely useless

Spoke to James today about my predicament at the moment,, he was very helpful plus seems a lovely lad,, thanks very much James ,, C Dean

I generally didn't have any problems while with Engie however I usually rate based on how they handle issues. I moved from Engie on 8 October and over 6 weeks later am still waiting for a final bill. Engie say they are still awaiting the final gas reading however the new supplier says they submitted the readings on 8 October. Given that the validation takes up to 10 days, Engie should have been able to produce a final bill by now. And, if the new supplier has since had the readings validated, why hasn't Engie got them or chased them up. No reply to e-mail so had to phone but didn't get a helpful response apart from the fact 'they can't produce the final bill'. This isn't the first supplier I've had problems getting a final bill out of and you do wonder if this is simply designed to hold onto customers' money as long as possible.

I begrudge having to rate Engie with a single star. I have two houses for which I pay the energy bills. There was the start of the problem. I had to create a second email account and password. I've had several complaints raised and upheld during my miserable time supplied by Engie. Now I'm finally out of contract I'm in the process of switching. Only now I find that first, Engie need to register the correct serial numbers for several meters (in both properties) which can take them "6 - 8 weeks". Further, Engie reduced my DD amount by 50% meaning I'm now in debt to the tune of about £400, so they've blocked my switch. If you email Engie, it can officially take 5 working days to get a response, which generally is unhelpful requiring further emails. On some occasions I've waited almost two weeks for a response. My verdict? Let's say I'd rather go "off grid" than ever rely on "service" from Engie. A dire experience all round.

Was a little concerned when I received a letter this morning online to say that my monthly direct debits were going to double and then having read a lot of reviews on here so I called up Engie who I have to say were extremely helpful and said they could have overestimated and asked me what 'i' would like to pay a month and we would monitor it from there. All in very happy at this stage.

Appalling company!!! Constantly bill you incorrectly and its impossible to submit readings online as their website and app are never working!! Avoid this company like the plague!! In response to your below reply Lauren, I finally successfully submitted my reads on 10/11 once again after numerous attempts with your app and website! I've never once successfully been able to actually submit reads first time ever since becoming a customer of Engie! Which is a bit of an issue considering you do not employ your own meter readers.

Scammers, dont trust them. Only thing they care about is money.

Sadly leaving this energy company for a lower cost supplier has proved infinity more difficult than joining. The Gas reading has taken 6 times longer to get to Engie. They took money from my account after the end of the contract, then when I asked the bank to recover this Engie removed a previous payment from my account as well. This is a nightmare. Every time I spoke to them about the final bill they said they were waiting for the new supplier to contact them, then in an email they also stated that they were waiting for it "through the industry" - my new supplier provided me with evidence that they had submitted the old reading to the "Industry database" within 5 days of the switch. Not only do Engie seem to be unable to provide their customer with accurate information, it is almost as if they are holding back monies owed deliberately. I strongly recommend that if you consider joining that you make sure you cancel your direct debit after the last contract payment is made.

Horrendous company. Avoid at all costs!!!! If I could give a zero I would. Has taken months to change the gas supply from Engie to another provider- 3 times as long as the electricity provider with no adequate explanation as to why it was so difficult to change the gas compared to the electricity. Still in dispute over the charges they have applied to the account; due to the slowness on their part, I am now expected to pay extortionate charges for the little gas that I used whilst they made changes to the account. Non-existent customer service- difficult to get through to speak to someone at a call centre and emails to the customer service department were never answered. The only emails to be answered were those sent to the complaints department. Advise all business customers to avoid at all costs.

So disappointed with Engie..... I switched to them in April this year. All seemed to go very smoothly until received an email out of the blue, 5 months later, advising me that my fixed term tariff would no longer be honoured as the way my meter worked was not suitable for this tariff. Why would it take 5 months for them to discover this?!!! They then advised that I was being transferred to a standard tariff, which unsurprisingly meant a dramatic increase to my monthly charge. After an entirely fruitless & frustrating conversation with customer service, in which they deigned to agree to waive my exit fee, I sourced an alternative, and hopefully more honest, provider. Yesterday I received a letter from Engie stating that I have contacted them to inform them of my concern that my supply contract had been transferred away from them in error. This is a complete fabrication! The only complaint I made was that I felt they were entirely dishonest in advising me, 5 months after joining them, that the tariff was not suitable for me. I have never had cause to raise a complaint in this way before, but would suggest caution as they appear to be a very dishonest company sadly.

I moved my supply from Lumo to Engie but the switch was nothing but bumpy from the minute I pressed the confirm button to switch. Engie managed to use someone else's gas meter number (not sure how as Lumo provided my gas meter number and I provided it as well). Then I couldn't access the app for months so couldn't track my electric or gas spend. Their customer services team was very responsive (they seem to prefer responding by phone rather than email). All resolved eventually but I don't think I will be staying with Engie beyond the term of my deal with them.

2nd time of writing this review do they automatically delete them if not favourable? I decided to change my supplier from engie to Eon this August 2019 after having had complaints ignored over the lat 3 years. I spoke to 2 of energie's agents and told both of them that I would not be renewing my account with them explained why and was told that I could leave with no charges to my account. I did all of the necessary bits to do the change and had a date back for Eon (The new provider) of a a change date 2nd September 2019 which thought had gone through. I then noticed that engie had taken out a sum of money from my account of £86 which I put down to being the final bill. How Wrong Was I? Energie had rejected my change on the grounds that I was £70.78 in debit to them although they had the gall to take the £86 which I later found was to be my new monthly direct debit. (How they can go from £35 per month over the past 3 years to £86 per month defies any logic other than they are stockpiling customers money for energies own use. I ask How can they justify this massive leap in my direct debit and why didn't they take the £70.78 to cover the cost of my outstanding bill from my direct debit.and allow me to change suppliers? it all seems to be very underhand to me. think OFGEM need to look at engies practices something is not right.

What an absolute bliss to deal with Engie! Their customer service is absolutely amazing! My best compliments to the head of Customer Service Department! You can actually arrange a call back, which in my case was extremely convenient. Excellent online dashboard, very easy to work it! Thank you for doing such a great job!

Spoke with Kyra Blackburn she was outstanding made everything really easy, very friendly and helped me no end.