Absolutely appalling company This company are employed by Watford Community Housing for installing external insulation, it started on 18.5.21 when they installed scaffolding leaving an upright pole dead centre of our front door, from there it got worse, there skip lorry drove onto our property and made a hole in our driveway, I complained and was told it wouldn’t happen again, but it did three times, 44 tonne articulated scaffold lorry also reversed the trailer on, driver delivering the materials dropped the pallet and cracked the concrete driveway. The polystyrene type insulation where they cut it blocked a drain which took me 2 hours to clear, the work should have taken 6 weeks and took about 15 weeks for them to remove the scaffolding. We are still waiting for jobs to be finished. My biggest issue with them is how they are able to convince their client that they are telling them stories extremely far from the truth.

This company is absolutely shocking, I’m currently without bathing facilities since the 8th October & won’t have a new bath until the 23rd October which is disgraceful when we are in a world of Covid!!! The guy that came to my house was rude, obnoxious & completely sexist to me being a woman….. didn’t listen to word a said & jumped at me at every thing I said. Had no compassion & wouldn’t even put his little finger out to help me knowing my bathroom was condemned by them the week before. Couldn’t give a hoots if I’m honest…..

I am actually in tears writing this, with what I have been through with Engie. Not only my time was wasted, many appointment disappoint. Jobs done wrongly. If not for my electric provider maybe I would have been electuted and my kids as the electric fuse box was wired wrongly. Email was sent out, my cooker got spoilt no replied. I rate Engie 0 on everything that was done and it was obvious they picked which flat not to messed with. Am still in trauma on what I went through with Egine.

Am currently on the receiving end of a kitchen refit organised by my landlord clarion housing. I am yet to come across such a bunch of cowboys. Painted the walls but didn’t bother to rub down to key the walls ready for paint, same with glossing which peels off if you catch it, poorly fitted sockets, either crooked, out of line with other sockets, damaged my cooker, poorly fitted tiles, new flooring fitted on dirty floor so hasn’t stuck down, adhesive not applied to all of flooring so lifting in a number of areas, adhesive patches left on the flooring so sticking to the flooring (which is more than I can say with the flooring sticking to the floor) mastic edging applied to dusty gritty surfaces so peeling off, ripped off internal window frame covering leaving cavities around window, fitted extractor fan smaller than original so ducting is too large an can see through to the outside. Timescale was 8 to 10 days, day 10 has passed and still not finished and absolutely no response regarding damage to my cooker. Site book completed every day saying left clan and tidy, floor has never been cleaned in 10 days, work surfaces filthy and have patches of adhesive where they have removed labels but couldn’t be bothered cleaning the residue off. Electricity consumer panel left in an unsafe condition after testing. Fitting of cupboards and internal shelves still incomplete. Will update with any further “snags” as the company calls them. Matters reported but never escalated. Absolutely shocking quality of work. Update, haven’t arrived on site for the last few days at all, looks like they can’t be bothered. Number of neighbours reporting similar issues. Totally useless. Reply asks me to email them so they can inform local team. Local team are completely aware but have done nothing about it. Update 18/11/21 Dear Mr Smith, one of your cowboys, sorry I should have said employees visited my property today to fix all of the issues as confirmed with your assistant site manager on Wednesday that all items would be fixed and surprise surprise they are not fixed. I was told that everything would finally be fixed today and yet again it hasn’t happened. The workmanship is woefully inadequate as usual. Incorrectly fitted door trims, poorly fitted tile surrounds, fan still loose, sink still not fitted correctly, tiles not fixed, door jam not repaired properly, flooring not stuck down properly Snags not properly fixed, jobs not completed or to a shocking standard. This is not an exhaustive list as many other issues remain unsolved. I am sick and tired of giving up my weekends, days off and leave just for things to be left in a state less than I would expect than a standard that a casual diy person to do. Do not send your decorator tomorrow as he will not be granted access to the property as I have no belief that they will do the work to any standard better than any other work that has already been undertaken. I am also awaiting writing confirmation that you accept responsibility for the damage to my cooker, your colleague intimated that a jack of all trades will be arranged to sort things out, this is not acceptable. I will be reporting this to my mp as neither you, your company or clarion housing seem to grasp the ability to take on the on the totally shoddy workmanship that your company class as of a satisfactory quality in any way shape or form, this will also be sent via email to your CEO Catherine MacGregor so she is aware of the absolute shambles she is currently overseeing. This will also be reported to clarion housing tomorrow. In relation to your request that I email you, why not give me a number so I can speak to someone

They did not send us a single bill for 2 months and then billed out landlord for the outstanding credit, which disrupted the positive relationship we have with our landlord. When the bills finally arrived (2 months late) they do not come with any online payment options. Are we still in the 19th century where you have to walk to a bank till in order to make a transfer? This is unbelievable backwards. Declaring my taxes is easier than trying to get these people paid. Would not recommend as a provider.

Appalling customer services, endlessly being fobbed off, with “we’ll look into it” and then nothing happening. Different staff tell you contradictory information and the only way to get anything done is threaten legal action. When they do occasionally get someone out to do deal with issues, they turn up unannounced, unprepared and do a rushed job.

Leeds Oakwood Clock Tower charging point out of action. Locked my cable and had to emergency stop to release. Support phone number out of action. Email unresponsive. Faffy website to register. Terrible overall experience.

When they refurbished my kitchen they ripped out my landline and despite promises of helping or compensating absolutely nothing was forthcoming. I had to beg and plead Virgin to fix it this took 2 months and the phone now exists in the kitchen when the line used to run to my front room. I had to buy a cordless phone and charger out of my pocket which is pretty unfair and now I have to constantly monitor the phone to make sure it’s charged as it will only let you know half way through a call then cuts off, so at times I have hated Engie, the only reason I’m giving two stars is because the Romanian workforce were really good everyone else was rubbish that was my experience. Can’t reply to engie so I will by way of editing my original post. It is now mid November 2021 and despite emailing them all relevant details zero response tells me everything

We changed to Engie 3 months ago we are now being persued for estimated bills which are 10 times over our usage , latest one is £3300 for 2 months our usage was 74 kilowatt a week which would have worked out at £16 a week. we have asked for the correct readings which reflect the usage to no avail I would not recommend this company to anyone.

Hi there, I have tenants who have just moved into an apartment in Lexington gardens and they moved in 3 days ago and no response from customer services. My tenants have been in my apartment for 3 days with no heating or hot water. I urge you to respond ASAP

Absolutely shocking attitude towards customers! We have been receiving estimated bills, and each month I have to take time out of my day to sort them out. We're not happy paying on estimated reads due to not only our past hellish experience with Opus Energy, but quite simply because we should be getting billed based on actual reads. Today we recieved an email from Graeme Telford of Engie regarding two outstanding estimated bills (which have now been adjusted as we have provided the correct readings) In his email he stated (copied and pasted from actual email) "The meter for this account is not acting as a smart meter. Therfore if you want accurate billing we suggest that you email the meter reading at the end of each month" It's not a case of our 'Wanting' accurate bills, we are 'entitled' to accurate bills and metering equipment that works! We have been telling Engie that our meter doesn't work, it's the same meter that our previous supplier used, we can't even trust that it's recording the usage correctly. You have admitted that the 'smart' meter isn't working as it should, so it is your responsibility as our energy provider to arrange for our meter to be repaired or be replaced. The onus is not on the customer to ensure we have accurate bills!

Bad manners towards customer site supervisor northeast uk

Engie are currently doing cladding removal & FIRE SAFTEY WORKS inside the flats. EXCEPT MY FLAT, I’m being DISCRIMINATED for COMPLAINING, so instead they have SABOTAGED my floor, by SAWING through it, then tried to BLAME ME. and also my BALCONY (made from TIN) They tell LIE AFTER LIE & don’t like me cos I tell them they are LIARS, ALL INTIMIDATING “ MEN” ARROGANT,IGNORANT BULLIES, though I STAND UP TO EVERYONE OF THEM, they seem think they have some kind of AUTHORITY over ME? I live in SOUTHWARK where CORRUPTION is OUT OF CONTROL. WHO THE HELL DO THESE “ODD BOD’S” think they are? As a SINGLE WOMAN, IM seen as an easy TARGET, though I BEG to DIFFER, I’m PROBABLY SAFER WITHOUT THEIR F/S WORKS anyway. I do NOT need a reply from “ LAUREN” ENGIE CAN NOT be TRUSTED. THEY INVOICE for WORKS NOT DONE, though MY FLAT will BURN DOWN QUICKER than the other FLATS THANKS TO THE UNSAFE FLOORS & NON-FILLED GAPS BEHIND the WALLS, & BALCONY. DANGEROUS CRIMINALS & A CORRUPT GOVERNMENT, is the reason ENGIE are SO CONFIDENT IN ENGAGING IN CRIMINAL ACTIVITIES & are EXEMPT from any INVESTIGATION’S .

Engie have INCORRECTLY attempted to take £700 from my account. I called them today and asked why they have made this mistake and why they tried to take this payment even after I have contacted them by email highlighting the incorrect calculation (bill should have been more like £100). The woman on the phone told me “watch your tone” and that I was “being very rude”. When I asked how Engie can make this mistake she also told me “I’m going to disregard what you are saying as I don’t want to have a back and fourth argument”. SHOCKING. I asked for her name and she refused then hung over. THIS IS OUTRAGEOUS and I expect to be contacted with an apology.

Rude grumpy abrupt staff no compassion for vulnerable customers in fact talk to us like DIRT and I mean EVERY work person they have ever sent to my house the most miserable cold unhelpful staff and the last one was not just grumpy but ABUSIVE but I have no choice as it’s the housing association chosen contractors!

Stuck in a pay as you go heating/gas contract with engie due to renting through L&Q who are also awful. The least cost effective solution out there. Such an expensive rate and rinses the heating/gas. Asked to switch to a fix cost and not been able to.

We took over a business lease in October 2020 (restaurant) to open in Spring 2021 after Covid restrictions were due to be lifted. The gas was shut off when we got the keys and it stayed that way throughout winter. We tried to sign a new contract with Engie after being told on the phone that they would offset the extremely high 'deemed contract' standing day rate against our new bill. After providing all the information required I had to chase Engie as everything had gone quiet for weeks. I was told we were just waiting on the credit check to come back. A little longer and I get an email saying in short ' sorry we don't take on new hospitality businesses anymore'. End of conversation. We have been left to pay £905 for gas we have never used as the standing day charge is £4.80! They have taken advantage of a company with the odds against them. Disgusting behaviour. As a comparison I have had our SSE bill through for Electric. We have been using electricity for heating and power since October and our bill is just over £200. We have not signed a contract with SSE and have moved both over to British Gas Lite. I have made a complaint and taken the feedback survey and I had no apology or refund.

My knuckles bang on the tacky frame every time I use my key. It has a fair sized gap in it around the bottom corner that lets light in so pretty useless for a firedoor and less safe than my old one, That will never keep smoke or flames out. It looks tacky and cheap like a badly made flatpack. The wooden frame that is meant to protect me from fire and break in's is so soft you can dent it with a finger nail which explains how it got so damaged just fitting it. I had a painted metal frame on my old door that was really strong and my neighbours door withstood five people trying to kick it in for half an hour. The frame never failed where the composite door was breaking apart but still held together long enough for the police to arrive. The new door with its cheap wooden frame that feels like it's made from cardboard isn't half as strong and is one of the reasons people stopped using wood 30 years ago. There has been a stabbing in my building, two break in attempts and the police are here so often it has become the norm. Junkies and drunks are always here and often hang around. I haven't slept right since this door was fitted and since I'm the first one in my building to have one of these so called Engie fire doors I feel all the more vulnerable for it. They fitted the glass in backwards so the texture is on the outside. The door and frame is marked, chipped, dented and scratched. Trim like the spy hole isn't even attached securely as it spins freely in the door and the cover plate for the door closing mechanism fell off after only a day and to be honest it not only looks really cheap it looks so warn with all the marks that you would think it was fitted 5 years ago rather than five days ago. I even have exposed nail heads on the window trim which not only can you see but feel as no attempt was even made to hide it. My old door despite being nearly 8 years old didn't have a mark on it and looked far nicer than this. Engie thinks this is acceptable, the door is cheap junk to start with which I wouldn't even use on a garden shed and how it was fitted shows little care. Grenfell tower hasn't even being demolished yet but both Rotherham council and Engie have no concerns about risking mine and others safety. You can tell they were the lowest bidder. No wonder Rotherham council is working with them. I have contacted citizens advice and linked pictures showing all the defects as well as my worries about the strength of the door. At the very least no one else in my building wants these fitted to their homes.

I worked for Engie for 8 years as cleaning supervisor and can honestly say it’s the worst company I’ve ever worked for, constantly running out of PPE, having to bring my own cleaning supplies in to clean toilets, taking dirty clothes and mops home because washing machine was broken, making cleaners clean 2 or more sections per night, cramming 5 and half hours cleaning into the 3 hours that they’re paid for, bullying and lying management, fraudulently claiming hours and overtime that they haven’t done, caretaker Andy Brierley is the worst person that they could have put in charge, such bullying which caused me to resign, constantly picking on the cleaners, one in particular who suffers with mental health issues, trying to force him to leave. I advise you to STAY WELL AWAY FROM ENGIE, they are BAD NEWS.

Supposed to come to my faulty shower, took them 3 months to come out. To be told it doesn’t work, now it’s been nearly a month waiting on a new one to be fitted. A don’t know how this is a multi million pound company the way it runs it’s operation.