The entire process was easy and upfront. If I had a complaint it would be that the payoff of the credit cards was not done electronically. But everything is in the hands of snail mail now.

Agents were non responsive we had to chase them all the time and they missed the closing deadline. They also didn’t disclose everything from the beginning and the closing amount was going higher and higher by thousands of dollars every DAY!!! All this created a huge amount of unnecessary stress!!!! The experience was so much worse than the first time we bought a house(not with Rocket)

Rocket Mortgage made it very easy for me to obtain my Mortgage loan. They charged me a very low closing fee compared to other competitors. Closing was easy and very fast. I would recommend Rocket Mortgage to any one looking to buy or refinance a house.

Everyone was helpful and professional. The only complaint I have is not everything was clear. For example there is $2,700 or so in our escrow but our property taxes haven’t been paid. No one explained when it would be done. Just a bit of clarification would help.

Was the easiest and most economical way to get a refinance. We cannot thank you all enough for your help.

Everything they promised worked out exactly as they said it could.

You have an Outstanding loan officer Tori Wasylk who is trustworthy, honest, patient, helpful, friendly and knowledgeable. She has responded to all my calls, e-mails and text messages in a timely manner. I think she went above and beyond her normal call of duty. She made my home refinancing smoothly.

Everyone was very professional and the information I was given was consistently correct. That makes everything so much easier when you don't have to second guess or reset mid-process.

Help and guidance every step of the process targeted to the user's needs. An absolutely great experience from start to finish!

Candice was awesome!!! The team was great in helping me get everything I needed together and it was a super easy non-stressful process!

outstanding!!

I financed 4 mortgages (on 3 different properties) with Rocket Mortgage however had a very bad experience on this last one. After being "pre-approved" and 1 week until closing, underwriters asked questions that should have been asked well in advance such as during the pre-approval process. Bottom line my loan was denied 4 days from closing. I'd give this zero stars if they hadn't been successful for me in the past.

All the steps of the process were very clear and well guided by Rocket Mortgage. And everything was completed within the scheduled time.

The closing gentleman came and helped us through the closing. He was very nice.

Very easy, quality tech guides that made the process so quick . Very professional and helpful. I would recommend to anyone needing a loan.

Taking on a new long, even if it is through my current mortgage lender is scary and anxiety inducing. The process started nicely and the contact Nancy Alton was friendly at first as she gave details of the new loan. However, things seemed to shift when I agreed to move forward with the loan. Conversations became curt and less friendly. Then rather than answer questions with care, the responses were dismissive and seemingly rude. When Nancy went on vacation, whomever was covering her made multiple attempts to load documents to my portal as time was ticking quickly for me to sign. Perhaps they are too busy to the point they cannot adequately focus attention to detail and customer service? At any rate, the loan closed quickly, which was lovely.

Did not like the fact that I had to send checks out to all creditors. In addition, it was a hassle to determine which check went with which creditor (when names just have abbreviations). Also, nobody tells you that you use TransUnion when I only went by my Experian. Also, with technology today; why isn't there a system in place where Rocket can electronically send payments directly. It is no help when you still have to make payments until the long process of creditor receiving mailed in checks and the process of them. I will never use Rocket again and look forward to when I can refi again for last time. Very disappointed in the process.

Over the last 30 years, I've dealt with a lot of mortgage companies only because mortgages have been sold to other companies. Out of all, I must commend Rocket Mortgage on their excellence in service. I have experienced nothing less than exceptional help, offers, and commitment to find a working solution for me. I am proud to have Rocket Mortgage as my mortgage lender. The only thing better would be a "Paid-In Full" mortgage. Thanks Rocket Mortgage.

Everyone was very helpful and knowledgeable about the process and explained what was happening with what paperwork was needed.

it would not pay off both of my cards i had to take so far 424.89 out of my own money to pay wells fargo and 300 or more for discover cause they were to stupid to just put the money in my bank account should get less than a star far less