It is INCREDIBLY a difficult to return glasses to GlassesPro. They took over a month to deliver the glasses I ordered, and never once emailed me to let me know it would take so long. Then trying to return (within their 5 days max), I used their website, their “support” email, and finally had to call. After 20 min on the line I waa told to look for an email which will tell me IF they will approve my return. DONT ORDER FROM THEM!!!!!

10 days. No glasses. No Response to communications. No support. I ordered a pair of frames with OvernightGlasses and they arrived 3 full days later on a Saturday. Paid for 3-5 days plus 1-2 handling. 4-7 days total. 1 day early.

Very easy to navigate the website and find the info I needed.

Xyra was very helpful and to the point with her service. Also very polite! She is doing a great job! She even emailed me a missed shipment email.

This is the second time I've used GlassesPros.com I was extremely happy with the first pair of prescription glasses I ordered and was definitely cheaper than buying at the eye doctor. I just ordered my second pair. I highly recommend Glasses pros.com for your prescription glasses.🙂

I ordered a pair of frames which needed to be backordered, and I ended up waiting months to get them. After they finally arrived, it was clear they had sent the wrong size. Eye width was 53 and I had ordered the 56. It was next to impossible to get anyone to answer my calls so I resorted to using their online chat. After I pointed out their mistake and requested a return shipping label, I was accused of being a liar. The rep said I ordered the 53 and it was clear from my order that I did not. This infuriated me. So after being promised a shipping label by more than one rep (always promising an email the following day), I finally gave up and paid the return shipping cost myself. Weeks later I got my refund. This was the worst customer service I have ever experienced. Do not waste your time or money buying anything from this company. Save yourself the headache.

Dealing with GlassesPros is a breeze. I found the frames I needed and I am looking forward to receiving them.

Horrid - no customer service. They tankedwith me. After they charged my credit card they didn’t even send an email. Every company you order from sends an email within minutes that you’ve process an order. It took 25 calls I finally got Brian to answer he’s probably the only one there and he says check your spam. He knows darn well no email was ever generated. I can’t refer to an order number because I never got one even though they charged my credit card $115.

I ordered my glasses on December 14, 2021- It is March 7, 2022 and I have not received them. They sent an email saying shipping was delayed then they said the frames did not pass quality control so they are sending them back to the manufacturer. They just keep asking if I still want them If I didn’t need them I wouldn’t have ordered; however they have not responded to my request for a discount or a credit due to my wait - Poor Customer Service!

I originally rated them much higher when I first placed my order December 8, but it is now 3 months later (March 7), and I am still waiting to receive or hear any update about the one pair of glasses I ordered. I ordered two pairs, of which we received the first about 6 weeks after placing the order. The only updates we got were that there are supply chain issues in general in the world (COVID), but this is getting ridiculous. At this point, I would like compensation for being without a pair of updated glasses with my correct prescription and not being able to use my vision benefits anywhere else. I hope this can be resolved with some money back for the inconvenience.

Glasses Pros has poor customer service. They have 5 "business" day return policy. I was just outside of due to COVID and they refused to communicate with me for a solution. I only wanted to exchange a pair of glasses for a more expensive pair. They advised me to email them the request and they never responded. They promised to have a supervisor contact me and I have waited well over a month without receiving a response. I have tried to call and email them multiple times out any resolution. I strongly recommend finding a another place to do business with. Rick Cleveland, Ohio

Great fast service everything was clear and easy to navigate to

I love the ease of using them. Have only had one issue with delivery/follow up

Because of bad and slow service I’m asking for a refund

Terrific customer service. Very attentive and prompt. Reasonable prices, especially for frames. 4 stars because my pair, which is fine in every other respect, has a gray cast to the lenses. Several people have asked me how I like my new transition lenses. My wife says I look like a raccoon.

The worse place I ever bought glasses from never again will I do business here like no one here cares all I get if you want to wait just wait or I can give you the money back now. After 2 months of waiting they for them they have no idea where they at in the processing they always say the same thing it’s in edging jus so disappointing

Great prices, easy fast ordering, checkout & coupon codes

I order glasses on Jan 12th,2022 and we are 1 March and I just received an email stating that you still don't have the frames in. I previously called after 4,6 and 8 week period and received the same answer.. they could be arriving today.. lol. I want my glasses but it will most likely be my first and last pair order through your company.

Checkout was easy. Coupon for 15% off first order came quickly. Overall easy. The only things I would want to add is the ability to try on the glasses virtually.

My frames arrived & I couldn't be happier. When my original frames broke a few years ago I went back to the eye doctor & they charged me $143.00 to replace them. I didn't realize that I could have ordered them myself online until recently and saved over $100.00 until they broke again. I found GlassesPro a few weeks ago & they had my exact favorite frames which by the way my eye doctors receptionist said they were out of stock & tried to get me to spend $300.00 on different frames & lenses that I didn't have as I am on a disability fixed monthly income. My new frames arrived yesterday, they are the exact same ones as my old broken frames. My brother put my lenses in them & I am so happy. I would have given 5 stars but the survey came immediately after I placed my order. It should have come in the email that said delivery had been made because honestly who saves surveys for upwards of 3 weeks ? Other than that it was a great experience and in the future GlassesPro will get all our business.