Over charge and not helpful

Rotten company. Want everyone to know. Profiteering is an undrrstatement Actually one star is not what i want to give but a 0

very quick turnaround

So, I just received a bill for over $900 from AGL this quarter. That's astonishing in and of itself, but the plot thickens. Two days later I received a notice saying AGL will be randomly changing my plan from Value Saver to Core. Surprise, surprise... with a price increase. I did the calcs and on the new plan, I would be charged 14% more. 14% !! There is no other phrase for this than price gouging. That magnitude of increase has nothing to do with inflation or extra costs. This is straight up exploitation of your customers. I've been with AGL for ages, but am switching companies today. Sayonara, bloodsuckers.

Great communication. Great Service.

Prompt action upon online request to relocate services

The property was not connected on the date requested and had to follow up multiple times to get the issue rectified. The property was connected two days later. No one on support seemed to no what was going on during the whole process so ended up contacting complaints. Apparently If I had phoned to start the process rather than use online tools, the process would have been smoother

The worse energy company from good to worst in only few years. Their Solar Energy buy back is ridiculous and their fees are abusive. I produce four times more than I use and. they still charge me double for charcoal energy and buy from me clean energy. The CEO is completely unfit to manage that company any longer.

Worst service ever. People who work there so incompetent

Very simply, my gas is still not connected after 10 days of waiting and 1x follow up call.

Over charged three times for same bill. An hour and 15 mins on live chat... no answer to my question why I was charged $612 instead if $204. All chat messages were read..no reply. In 1hr 15 min of chat I got one reply. "Sure" that's it.... I replied sure what? Can you help answer my question? No reply. One hour 15 mins later no reply and then get connection error. Even though my Internet is perfect! Awful customer service. No explanation for high "other charges" on gas bill. Worst company. They also only offer 40% discount, which they add back on with unexplained "other charges" kleenheat offer 70%. My friends bill with kleenheat is more than half the amount as my bill with same usage as mine. Stay away from AGL. Save yourself the stress. Also still no refund for the overcharging of $408. I have screenshots of the chat messages for proof of read times and the one weird answer of "sure"

Worst customer service over charging no help stay away from AGL

AGL can't solve technical issue with internet. Over a month problems with wifi, 7 calls, no solution, and after promising to send new modem asap, we found out that they did not send it but again monitor our internet (which did not work for the last month). We have enough - terminating our 5 accounts, 1 for internet and 2 each gas and electricity, as that level of customer service is unacceptable. I don't care they are the cheapest - simply not worth it.

Big thanks to Ms Harry for her kind help. She was patiently guiding me through all my questions and made sure I understood the procedures of abolishing a gas meter. I hope whenever I have an inquiry Ms Harry would be there to help.

Worst call centre ever, im a very large business customer and they have absolutely no understanding of how to conduct business. Even if they are cheapest strongly recommend to not bother - go elsewhere.

internet is extremely slow, and i've been waiting on the phone for 35 minutes now

A truly awful service. They were fast to cold call me the second word got out that I was moving... But their impressive speed (impressive anything) ends there. Aside from the clunky process of getting set up, which absolutely required me calling them several times, which had I not, they never would have turned on the service.... leaving me without internet for the first 2 days of moving in, despite them having several weeks (maybe a month?) of notice. 4 days ago, my service got cut off. The first guy saw the ticket, knew what happened, but didn't fix it. I had to call back the next day, when I realised he'd done nothing, and start again.... The guy tried to tell me maybe there is an outage in the area. I told him to stop making it up as he goes and tell me when my internet is being reconnected. He also struggled to believe I hadn't turned the service off myself, and started to accuse my neighbour with a similar address of being at fault (they weren't I went over there and they haven't touched their service, while I was on this excruciating call). He finally arrived at the same conclusion (but it took an unbearable amount of time... why don't customer service people listen to customers?), signed me up as a new customer (despite being an existing customer) and told me my internet would be reconnected in 24 hours. Well it isn't, and now their India call centre is closed... so effectively I've had no internet now for 4 days and no way to call them until tomorrow morning. I have no confidence that it's ever coming back on without yet another call to them. But for my friend's netgear portable router with Telstra, I would have had no internet this weekend. I mean, I haven't requested to go to another provider or cancelled my service, so how exactly does my internet get cut off by somebody else? They ask for name, address, DOB, driver's licence, code sent to mobile, cat's great grandmother.... yet someone else can come along and turn off my internet (it was an illegal churn that cut off my internet... not a fault, not an outage). This was supposed to be bundled with energy... but I got a bill from Synergy. Honestly, I have no idea what is going on... but it's a mess I will no longer deal with. All of my services will move. I've been back in Australia for 1 month, and I'm wondering if it's joined the third world since I left. Really appalling not-service. Choose another provider. Update: After 5 days of no service from AGL, repeated pointless calls with no solution.... I went online and signed up with Aussie Broadband. They had my service connected and modem configured in 1 hour!!!! Problem solved.

So nice and everything doing well

We disconnected from gas and transitioned to an all electric appliance household in Dec 2023. Got our last gas bill and paid it off in January 2024 and since then we have received 3 gas bills saying we owe them. I have raised this dispute with them and they assured that it will end and they keep sending these bills. Their bill estimation system is a scam. Customer service is combative and has been useless in resolving issues. Switched to AGL in hoping for transparency and got the opposite. I definitely would not recommend.

quick response