From $500 last quarter to over $1000 this quarter for a single woman living alone in an apartment and not here during the day.

I was with AGL since their inception (and ETSA before that) A couple of years ago I made a change when they reduced my solar rebate for the umpteenth time and wanted to buy my power for 3c and sell it back to me for 40c + a hefty daily supply fee. Impossible to contact them by e-mail to ask for a more competitive deal and I wasn't prepared to spend my day on hold by phone. After I switched providers, they called me to get me back, but the unbeatable 'please stay' deal they offered (by post!) was worse than the plan I was leaving because! Loyalty is no longer rewarded by any companies who somehow believe it's cheaper to get new customers than retain existing ones so It's wise to review bills annually and compare. This year, I was due to leave Ovo Energy as they discontinued my Solar Plan and they put me on a deal that was $580 above the Energy Made Easy lowest reference price. AGL were in the mix (just) and offered a 10c solar feed in tariff for the first 14kwh per day on their website the link 'view rates and other tariffs'. This made the 'Solar Savers' Plan competitive (5th place on projections) but when I proceeded to finalise my switch, I discovered that further down that page, the feed in tariff was actually only for the first 10kw per day. This sounds small, but made a significant difference to the annual cost in the vicinity of $200. At best it is misleading, and at worst, false advertising. I rang them to clarify and 'yes', it was on the first 10kwh - just as well I checked. Fortunately, I hadn't finalised the switch and cancelled my intended switch to AGL. But... as they say "Buyer Beware" - especially with (all) the energy companies. Check the fine print and ensure you're getting the rates you sign up for. Not much use complaining to them (or any energy company really) since they provide no easy or realistic mechanism and really don't want to hear from you! Even listing their phone number in 'Contact Us' is written in a confusing manner to deter callers who don't have an emergency!

This was a smooth transition & connection by AGL.

In the last month AGL has 3x randomly taken $100's from my bank account totalling over $1000 instead of the contracted $89 bill smoothing payment. Last week although my payments were up to date and nothing was due they took $642 from my bank. Have spoken to them everyday and they have promised to return it that day, I've gone to the ombudsman who contacted them and everyday they say they will return it but still haven't. They blame their system saying refunding money to my account is complicated.. But they have no problems stealing it! Unbelievable. Do not use this company.

I started my service on 4/07, and on 17/07, without any warning, my Netflix was cut off due to a missed payment. When I logged into my AGL account, there was a note saying "sorry to let you go." Puzzled, I contacted AGL and was told by the consultant that my account had been switched to another provider, which was incorrect. Someone had accessed my account and requested disconnection. I questioned AGL's security if anyone could access my account so easily. I was assured that I would be reconnected and that an activation email for Netflix would be sent. After waiting all day and not receiving the link, I called again and was transferred to the resolution team. The consultant promised the activation link would arrive within two hours. However, nothing happened. After repeated calls and receiving the same response, I asked to speak with a manager. Adam apologized and once again promised the link would arrive within two hours. Today, I received a "welcome to AGL" email as if I had just signed up, but still no activation link for Netflix. I contacted Netflix, and they advised me to check my account for the activation link, but it wasn't there. They suggested a three-way call with AGL to resolve the issue. When I spoke with Gaby at AGL, she refused to contact Netflix, citing company procedures. She said she would escalate the issue, with an answer expected by the middle of next week. I am very disappointed with AGL. It seems they don't care about new customers. I decided to pay for Netflix myself and return to my previous provider, who at least took care of any issues promptly, unlike AGL. After this experience, I will NEVER return to AGL or recommend it to anyone.

This company is a disastrous energy provider. Will never have any services with them ever again. Staff are so argumentative and in breach of what our Premier advised can happen with Energy Grants. Should never have left Origin whom I had been five years with until being conned through Compate Club to get cheaper energy prices on electricity, gas and NBN. Sadly my NBN is not with Origin because they only do a direct debit and I prefer to run BPay ledgers. I refuse for any companies to direct debit my account. For others contemplating the Contemplating the Compare Club or any others trying to get to you switch with the idea to save money “ BE AWARE”. That goes for health insurance as well.

AGL is always easy to contact online or via phone. They are professional and the staff are very knowledgeable. I never have to follow them up about anything, they always follow through with the arrangements made.

I am very happy that just by selecting "Move" on the website, it is very convenient to open our new home and cut off the electricity and gas in our old house.

Agl since I lost my home in flood failed to do concessions then failed the rebate and told me I was on the lowest plan when it’s one of the higher. Agl bills are filled with misleading statements like they couldn’t come in for a year when truth was their staff member wasn’t going into homes. I fit the hardship criteria and asked for a wavier but instead agl sent me a huge bill thousands over and to this day hasn’t sent a correct bill. They have played so many dirty tricks and have broken the laws and keep breeching acl laws and acc and ato and apply distressing pressure tactics by sending me disconnection notices and haven’t responded to the wavier that fits the criteria that their complaint area says they will respond in 5 days. I asked for it in writing after all their misleading deceptive conduct and untrustworthy behaviour and they keep calling ( when asked not to and to resolve and put in writing).

AGL delivered on what was promised. Good communication all the way through. Internet worked straight away after confirmation email. Speed was measured and found to be spot on. I was a bit sceptical at first but was very happy with the outcome.

So far pretty good internet working like it should

Good experience, nice service

Great service, great price

100/20 IS ETHERNET SPEED NOT WIFI SPEED IS WHAT YOU ARE PAYING FOR!! Dishonest advertisements!!Started on a plan that didn't have the speed they promised, I had to speak to 4ppl before someone figured out why and admitted I shouldn't have been put on that plan. The lady understood AGL did the wrong thing and made it right by giving me credit back on previous months because the lower plan was at lower price and I should of been adviced to have the lower plan. She sorted NBN fibre out for me to get installed so I can have faster speed to the 100/20. Even tho NBN took awhile to get sorted I had to still pay the same price. I rang again to get reduce price but they claimed they can't because the lower plan has never been a lower price which wasn't true otherwise the other lady couldn't have lower the price prior or she knew the systemwas corrupt. Recieved NBN finally but had to ring back because the NBN was not to the speed I am promised, they told me that its not the WiFi SPEED THAT YOU ARE PAYING FOR 100/20, ITS THE ETHERNET SPEED AND THATS WHY ITS SLOW EVEN AFTER NBN INSTALL AND THEY CANT DO ANYTHING ABOUT IT. JUST CONNECT IT TO ETHERNET TO GET FASTER SPEED ALWAYS. To me thats incorrect and Dishonest advertisements. Also my friends and family with other companies get the speed they are promised with WIFI NOT just ethernet connections. I had the wrong order for routers and they charged me incorrectly. One lady told me to keep paying $86.50 instead of previous price and to pay on the 28th but it turns out I was getting late payments fee because of those wrong info. But the maths is totally incorrect of what I owed $24.50 even with $10 late payment fees. I had to ring to clarify and one guy couldn't be bothered to help so he claimed that he couldn't help and had me ring back the next day. I did that and found out I had same results, I had a feeling the lady didn't care either so I wanted to speak to a manager to clarify. She hang up on me and not the first time AGL has done that. Had to call back and found out she didnt do what she said she promised to do so finally got to speak to a manager and he didn't do much either but claimed he'll do something about the ill discipline of his workers and apologised. I asked for clarification of how the $24.50 came and the guy claims it came from prior, I explained that I was told to pay $86.50 and ignore the higher payments but there was no notes to clarify or credit. Lots of phone calls to ppl who don't want to be there, tells you what you want to hear, lie, claim you need to call back, and/or hang up on you, dishonest advertisements and don't communicate well within the company.

It would appear AGL's generic response button is still working as seen regularly on product review Australia where at the time of this edit rates @ 1.3 stars from 2420 reviews. Considering that the minimum rating is 1 star, I believe your comparison rating would be 0.3? Send us an email to the address registered on our account with your proposed resolution to our estimated triple/quadruple bill. Leaving two voicemail messages within 4 minutes saying basically the same thing does not constitute a reasonable attempt to contact us. Email please. Since having solar installed our bills have doubled or tripled regardless of Qld cost of living rebates introduced on our Sept-Dec bill onwards. Repeated threatening emails to us as a result. After contacting AGL we were promised the world and would be contacted once investigated, only to receive another email advising we are to be sent to a debt collector in two days if our triple bill amount wasn't paid. Looking on other platforms this is common practice and has been for sometime. How on earth are these companies allowed to operate in our civilized country?

Still waiting on gas and nbn connection its been 2 weeks.

Absolutely useless couldn't even organize my sign up incentive credit unprofessional service DO NOT RECOMMEND

Check your usage against the bills sent by AGL as we were overcharged by over $8000. My elderly father who has dementia has been a long time customer with AGL and we always paid his bill on time. A few months ago (Feb 2024), AGL sent him a bill for over $8000. After receiving many threatening sms messages and letters in the mail, I decided to wait on the phone to be able to speak to an agent. I was then told that the energy provider had not checked his meter for over 5 years but now they somehow gained access and came up with this amount on the bill. After getting them to do further investigations on why this has happened, the bill went down to just over $4000. It then occurred to us to do a comparison on the usage they have quoted in the bill to what was on the meter and found out that they severely over quoted the usage. We had to make a complaint to AGL about this and after a weeks of receiving more threatening messages while they investigated it further, we were then sent a new bill with $0 owing and in credit. This shows they did the investigation and realised they made the mistake. We only received a small apology with the bill and no compensation for the horrible threats they put my elderly father through and the family. This is like the ROBODEBT experience. After writing a review on a website, I got another apology but no compensation for the stress and anxiety that they put my father and family through. It's terrible how they think they can get away with treating their customers this way and not pay for it.

To expensive

Excellent customer service. Had an issue resolved within minutes of contacting assistance on online messaging.